Quality Inn Fayetteville Near Historic Downtown Square

Recent Reviews: 121

• User:Regina C

  Trip type: Family

  A Cost-saving option outside of Atlanta

  28 Jul 2025

  It's simple and well run. Go for the interior rooms, as key access is needed for hallway. This place works as a quick and cheap option for a one-night stay. It's not fancy, but there's an outdoor pool (we didn't use it) and a decent breakfast. A relative booked the room for us, not our normal choice, but it was adequate.

• User:Quinci B

  Trip type: Family

  Hazards! Painted slippery floors and stairs

  14 Jul 2025

  I wish there were no stars to give, however I was invited to my brother's baby shower at this Hotel where I slipped and fell due to a hazard and unsafe conditions. Fire station came out and EMT transported me to the hospital. The Hotel is fully aware of the incident as well as the Choice Hotel group but this is an independent owned Hotel that's apart of the group. They have been notified through all available avenues (phone, email, and postal) and they have yet to reach out to me to even ask how I am. Not forget I could barely walk after this happened. I have requested their COI several times. Even in person with Police Officer present. The staff always says management is not there and they're not allowed to do anything, only management. Beware of this Hotel! Be very Cautious because this business is not willing to be accountable if your safety and possibly security is violated. This is to warn people and I Pray that they don't reply to this review with a basic generated response trying to make it seem like it's something they were not aware of or something that is not their fault. God will prevail me through this, Amen!

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• User:carriew712

  Trip type: Family

  Avoid!

  25 Apr 2025

  I would never recommend this hotel. Check in and staff were fine. We get to our room and it's facing the square. Super super loud. Glad we had a white noise maker but it was still not sufficient for the street noise. The beds were comfortable but that's all I can say good about the room. The bathroom was disgusting. Shower did not drain. Yuck! Shower curtain would not stay closed. It kept falling to the center of the rod making it impossible to keep the jet stream water from escaping. Toilet paper roll was not changed to a new one. Lightbulb out. Hook on back of door had fallen off. Checked out the next day and loaded up car and noticed people smoking weed in a car near us. Couldn't wait to leave and never come back.

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• User:kfsweat23

  Trip type: Family

  Just pray you don't have an emergency and have to check out early.

  09 Jun 2024

  We chose this hotel due to the location being close to the family we were visiting and the fact that we are Choice members.Check in was seamless and the room was great and in a quiet area of the hotel. However, the parking was awful. A large FedEx truck was taking up about 6 spots in the way it was parked and didn't have an overflow lot or anywhere to park a small semi truck & trailer. We weren't allowed to use the adjacent parking lot because "it belonged to the church".We booked several months in advance for our 3 nights, a Sunday -Wednesday. Early in the morning on Tuesday {-well, before check out time-} of what would've been our 3rd day (we had already stayed 2 of our 3 nights) we had to check out unexpectedly.The manager/ owner's wife? I don't know who she was exactly, as she never introduced herself- proceeded to tell me she would have to still charge me for the 3rd night because of the "cancellation policy". I wasn't cancelling anything, we had something come up and we had to leave a day early. She tried to go round and round with me on this. I used to work for a Choice property for almost 9 years, so I know most of the in's and out's of the industry and what was up to Front Desk agent's discretion.Finally my husband came inquiring on the "cancellation charge", she begrudgingly agreed to check us out and "refund us" for the last night. Apparently, her hotel doesn't do authorizations at check in, charges only. But to each their own.Being a Choice Member you're supposed to have special concessions in place like this- i.e.: early check in, late check outs etc. She was quite rude and unprofessional over us having to leave a day early, which was completely out of our control.If I had to number rate this hotel, because of her rudeness and the parking issues, I would have to give a 2 out of 5. The shower was hot and we got great rest. That's the only positives I can give.

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• User:Randy T

  Trip type: Couples

  Horrible customer service.

  24 May 2024

  Very bad. Do not stay here. They allow people to smoke weed in the rooms, so it literally smelled like weed the entire time we were there and I told the front desk guy and he said “I’m not sure what to do about that.” The guy at the front desk was literally useless. We also had a toilet clog in the middle of the night and he told us to come down and get a plunger. Then said “bring it back when you’re done” like we hadn’t already had to inconvenience ourselves by putting on clothes and going down stairs in the middle of the night. Also, the bathtub is clogged as well, so our showers were in 6 inches of water.The bedding was clean is the only thing good I can say, but the front desk staff is completely horrible. No customer service whatsoever.

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