Red Roof Inn Atlanta - Norcross

Recent Reviews: 187

• User:Curiosity14496246077

  Trip type: Solo travel

  Great spot! Nice people

  03 Jan 2026

  Great service! The front desk manager sam is very nice. Definitely would recommend. Quiet, laundry, store is very close Madison Velian, Revenue Management at Red Roof Inn Atlanta - Norcross, responded to this review Dear Curiosity14496246077,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Norcross. It's wonderful to hear you enjoyed your stay with us! We're thrilled that you found our location ideal and appreciated our team's dedication to service. A special thanks for mentioning Sam; we'll be sure to pass along your kind words. Your recommendation means the world to us, and we're delighted you found the environment quiet and appreciated the convenience of our laundry and nearby store.We aim to deliver great experiences every time. We hope you'll give us the opportunity to exceed your expectations when your future travel plans bring you our way.Sincerely,JohnRed Roof Management RediResponse Specialist

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• User:Ruby L

  Trip type: Solo travel

  Filthy. Gross

  25 Oct 2025

  The room was gross!!!!! The bathroom tile was filthy. My boyfriend had to put towns down in the shower. He was afraid to stand on the filthy floors with bare feet. Awful place for $90. Madison Velian, Revenue Management at Red Roof Inn Atlanta - Norcross, responded to this review Dear 849Rubyl,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Norcross. We're sorry to hear about the condition of your room and bathroom. It is disheartening to learn that the cleanliness did not meet your expectations, and I sincerely apologize for the discomfort and concern this caused you and your boyfriend.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, JonainaRed Roof ManagementRediResponse Specialist

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• User:Cruiser65326577179

  Trip type: Solo travel

  Don't ask to switch rooms

  10 May 2025

  I would give negative stars if I could. I booked a room on 5/2/25 through Expedia, but accidentally selected a smoking room even though I don't smoke. I asked the woman at the front desk to change it to a non smoking room thinking it wouldn't be that big of a deal. She said they require a $50 deposit to change my room. I said fine and handed her my debit card, but then she said "oh no, it has to be cash". I'm not stupid, so I said I don't have $50 in cash. Then she said they dont have any non smoking rooms. There was glass between us, but there is a microphone on her side and a speaker on the customer side. She turned up the microphone to make really loud feedback noise in the room just to drown me out. She said something into the microphone, and I put my hand over the speaker so I could talk and said I want to cancel my reservation. She said I had to talk to Expedia. I called Expedia, and they said they can't refund it until the hotel refunds it, but they'll call the hotel. So they called the hotel and the woman answered the phone. She told Expedia that they don't have any non smoking rooms, and that she couldn't refund it, a manager has to do that, then walked out of view. Expedia relayed that info to me, and said they will call them the next day to talk to a manager to get a refund. They finally called me back today to say that they have called every day, and that apparently there is never a manager there. So they basically stole my money, I still haven't received a refund. Stay away from this place. Madison Velian, Revenue Management at Red Roof Inn Atlanta - Norcross, responded to this review Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Atlanta - Norcross. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the room, the situation you mentioned regarding your refund and all the other highlighted issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,KamariaRed Roof Management RediResponse Specialist

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• User:Nalei H

  Trip type: Couples

  TERRIBLE

  28 Mar 2025

  Worst hotel ever !! ROACHES DONT WASTE UR TIME OR MONEY HERE !! THEY WONT REFUND YOU. they will only put u in another roach infested room! Baby roaches and big roaches ! they don’t wanna reason at all with giving you your money back ! Anywhere else but here ! Madison Velian, Revenue Management at Red Roof Inn Atlanta - Norcross, responded to this review Thank you Nalei, for taking the time to write a review of your stay at the Red Roof Inn Atlanta - Norcross. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRed Roof ManagementRediResponse Specialist

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• User:Nieves Alexandr... M

  Trip type: Family

  They will steal your money, and their rooms are the filthiest you’ll ever see

  12 Oct 2024

  First thing to highlight is this area is terrible. These rooms are used for illegal things. The rooms where absolutely disgusting (pillows, mirror, AC, everything). The AC did not work, and the rooms smelled of weird, perhaps illegal, substances. They’ll charge your card before showing you the room, take a copy of your id, and not give you a receipt. Once you go see the rooms and realize they’re filthy, they’ll tell you to write a report and the manager will contact you. The manager ignores your report, continues on to charge your card, and you’ll never hear from them. They’re used to doing this. They’re stealing from guests and they somehow still have their business afloat. Please, do not fall for this. The pictures they show you online are not what you will see in person. Guest Relations Manager, Agency / Consultant at Red Roof Inn Atlanta - Norcross, responded to this review Dear nievesalexandram2024,We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future.We appreciate your detailed feedback and regret to hear about your experience. Our hotel upholds strict policies to ensure the safety and security of all guests. Kindly note that all payments are made in advance, as stated in our terms. Rest assured, we take all guest concerns seriously and have shared your feedback with the relevant team for review. Thank you for bringing this to our attention.Warm regards,Guest Relations Specialist

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