Sonesta Select Atlanta Norcross I-85

Recent Reviews: 164

• User:Brenda L

  Trip type: Family

  One Night Was More Than Enough

  22 Mar 2026

  Very disappointed—thankful we only stayed one night. The room had a strong perfume smell that seemed to be masking a cannabis odor. The AC was loud and wouldn’t cool below 70, and the TV didn’t work.Cleanliness was a major issue: stained carpet and ceiling, sticky bathroom floors, and a shower I didn’t feel comfortable using. A “clean” towel used on the floor turned black, which says it all.Would not recommend staying here. Sonesta Select Atlanta Norcross I-85, manager at Sonesta Select Atlanta Norcross I-85, responded to this review Dear Brenda,Thank you for sharing your feedback. We're truly sorry to hear about your experience and the issues you encountered during your stay. Cleanliness and comfort are very important to us, and it seems we fell short this time. Your comments will be taken seriously as we work to address these concerns. We appreciate you taking the time to let us know, and we hope for the opportunity to provide you with a better experience in the future.

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• User:Dat N

  Trip type: Family

  THIS HOTEL IS A NIGHTMARE !!!!

  29 Nov 2025

  NO!! NO!! NO!!We booked the room for seven days, Nov, Friday 28 through December 05.On the second night round 1:00 am we woke up and couldn’t sleep because the guest next to our room smoking marijuana. Due to health concerns, we have to check out around 2:30am and cancel the remaining days.This was one of the worst hotel experiences my family has ever had. The rooms and hallways were filthy, stains on the walls, dirty carpet that smelled like mildew, and constant cigarette and weed odors. We had a room with two queens. The room smelled like mildew and smoke. We had to air one out just to stay in it. Apparently hotel did not reinforce smoking policy.The towels were small and old. There are coffee but there is no Coffee machine. I asked for a new one. No one brought it to our room. Next day I went to the front desk and asked again, finally they gave a brand new one; However, it didn’t work either and they said it was the last one they had . The air conditioner in the room was broken, I went to the front desk to ask for maintenance again no one came. Housekeeping never showed up once during our week, no trash emptied, no cleaning, nothing..This hotel was dirty, poorly managed, lack of amenities that they claimed on the website. Fitness room has only three dumbbells out of one set, iced machine broken. Completely misrepresented online. It will be the last time we ever stay at a Sonesta Select. Sonesta Select Atlanta Norcross I-85, manager at Sonesta Select Atlanta Norcross I-85, responded to this review Dear Dat,Thank you for sharing your experience. It’s truly disheartening to hear that your stay did not meet your expectations and the issues you encountered with cleanliness and amenities. We sincerely apologize for the inconvenience caused by the noise and smoking, as well as the lack of proper maintenance and housekeeping during your visit. Your feedback is invaluable, and we will certainly address these concerns with our team to ensure improvements are made. Thank you again for bringing this to our attention.

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• User:Sagar S

  Trip type: Family

  Worst experience ever

  29 Nov 2025

  This hotel was listed with three stars, but I may not even rate it as 1 knowing the below problems.1. No microwave in the room.2. The room door lock not working well3. Less bathroom accessories, like no lotion4. Broken toilet paper handle.5. Spots in the ceiling over the bed.6. Most important- shampoo conditioner, and the bath wash dispenser not working. Nozzles from each of them were missing. I contacted the front desk and the housekeeping. Thru showed up after 30 minutes just to say that they don’t have other dispensers and only thing they can do is get out all the bottles from the stand and open the lid up in order to use itFront desk support was further rude. Sonesta Select Atlanta Norcross I-85, manager at Sonesta Select Atlanta Norcross I-85, responded to this review Dear Sagar,Thank you for sharing your feedback. We're truly sorry to hear about your experience and the issues you encountered during your stay. We appreciate you bringing these concerns to our attention, as every point you mentioned is important to us. We take these matters seriously and will work to improve our services. Your feedback will help us ensure a better experience for future guests.

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• User:Venture41048271970

  Trip type: Family

  Horrible stay

  06 Nov 2025

  This was one of the worst hotel experiences my family has ever had. The rooms and hallways were filthy, stains on the walls, dirty carpet that smelled like mildew, and constant cigarette and weed odors. We had connecting rooms with two queens, but the door between them was warped and hard to open or close. One room smelled like mildew, the other like smoke. We had to air one out just to stay in it.The towels were small, old, and didn’t feel clean, so we bought our own. No microwaves, both TVs were broken, and housekeeping never showed up once during our week, no trash emptied, no cleaning, nothing.Before arriving, I tried for days to confirm our booking through Interval International. The property was listed as a Courtyard Marriott, but it turned out to be a “newly renovated” Sonesta Select. The phone numbers online didn’t work, no one answered, and I had to call corporate just to confirm our reservation.The area felt sketchy with people loitering around outside for hours. There are no elevators, which wasn’t even the worst part. This hotel was dirty, poorly managed, and completely misrepresented online. It will be the last time we ever stay at a Sonesta Select, and the idea of buying a timeshare here is honestly frightening. Sonesta Select Atlanta Norcross I-85, manager at Sonesta Select Atlanta Norcross I-85, responded to this review Dear Guest,Thank you for sharing your experience. We're truly sorry to hear about the issues you faced during your stay. Cleanliness and comfort are our top priorities, and it’s concerning to learn that we fell short in those areas. Your feedback regarding the condition of the rooms, the amenities provided, and the booking process will be shared with the appropriate teams for review. We appreciate you bringing this to our attention, as it helps us improve.

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• User:OhByteMe

  Trip type: Business

  Avoid at all costs.

  22 Oct 2025

  Broken furniture, BROKEN DOOR LOCK, stains on upholestry, very old and tiny TVs, painfully old and uncomfortable mattresses and mostly useless staff. Weed aromas penetrate the hallways and nothing is done to get those people who are violating the law out of the hotel.All four nights unauthorized vehicles were parked in handicapped spots. The kid at the front desk told me it was because they were over booked. Um, hello! That has nothing to do with me nor the law. They are not legally allowed to park in those spots and are reserved for people like me with a placard who NEEDS to park there. Even called the police but they refused to do anything because it was "private property". If you call the front desk, you're greeted with a bold faced lie about how the location is newly refurbished! Where?!??!?!? The hotel further lies to your face by advertising IN THE HOTEL a "Commons Restaurant" with bar... see my photos! The area that used to be a bar area hasn't been utilized since COVID says the staff.Manager was NEVER on property and decisions were left up to apprehensive staff with zero customer service training. Said decisions take forever to employ as it was painfully obvious the staff was too busy worried about getting in trouble over correcting problems.Location is in the middle of horrible traffic but is ok to navigate once you learn from GPS. This was the LEAST offensive part about the stay. I am currently disputing the charge as Priceline nor Sonesta is cooperating. Sonesta Select Atlanta Norcross I-85, manager at Sonesta Select Atlanta Norcross I-85, responded to this review Dear Ohbyteme,Thank you for sharing your experience. We genuinely apologize for the issues you encountered during your stay. Your feedback regarding the broken furniture, door lock, and cleanliness is concerning and will be addressed with our team to ensure improvements are made.We understand the frustration regarding parking and the overall condition of the hotel facilities not meeting your expectations. Please know that your comments about our staff and their training will also be taken seriously as we strive to provide better service.Your concerns are invaluable to us, and we appreciate you bringing them to our attention.

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