Wingate By Wyndham Atlanta Fairburn

Recent Reviews: 580

• User:Brandy M

  Trip type:

  Success!

  08 Apr 2026

  I was worried when searching for a hotel in Atlanta because most have bad reviews about the staff being rude. Front desk worker here was super nice and inviting. I wish I would have gotten her name! The hotel is located close enough to catch all Atlanta hotspots but be far enough out to avoid overly crazy traffic. The rooms were crisp and clean. The breakfast was good. Typical Continental breakfast but was actually very good. Decent price for value. My only concern was that my neighbors in the room next to me woke me up in the middle of the night packing a pack of cigarettes and I could hear it enough to wake me up, I assume because it was so quiet. I did not hear them earlier throughout the night. Overall, it was an excellent selection for my stay in Atlanta. I will choose this location again.

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• User:John F

  Trip type: Couples

  Don't choose if the Fitness Center is important

  04 Apr 2026

  We stayed in the Atlanta area for several days. Visited family in Peachtree City and then went into Atlanta for two days. This was a good location to be our base. The hotel was clean, comfortable and convenient. Staff was friendly and a complete breakfast buffet is offered.Two minor disappointments: the elliptical in the fitness center wasn't operational and the steam room in the pool area was closed. There was a single working treadmill (but no remote for the tv) and the indoor pool was open (but no communal hot tub).

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• User:Mike M

  Trip type:

  Cut above average

  23 Mar 2026

  A little wear and tear but clean. Breakfast average hot eggs sausage potatoes with fruit and grains. Gym small but nice.

• User:Lisa C

  Trip type: Solo travel

  Stay FAR FAR AWAY!

  25 Jan 2026

  The property was not Wyndham quality. TERRIBLE customer service. 100% disappointing! Car emergency left me stranded at 2am in Fairburn GA. Stressful/chaotic… Couldn’t book room online bc it was middle of the night. Called hotel and front desk had availability. Walked in to empty lobby. Finally woman came out from back (maybe sleeping)? Rooms were $92 online. Lots of availability. Front desk said $110 and would not match online price. I requested late checkout and told NO even though I was checking in 8 hours b4 checkout. Refused. Call from front desk at 11am to checkout. Asked for some time and told 30 min. Front desk called 11:25am saying I was being charged $50 late checkout fee. Gathered my things. Went down to front desk. Woman at desk was quiet. Manager was standing behind her. Again explained situation. Manager refused to listen. Told me not to take my bad mood out on him. That checkout time is policy. Policy’s are not set in stone. Customer service comes first. Accommodations/exceptions can be made. Terrible attitude/uncalled for/disrespectful (it was the holidays), and my previous experiences w/Wyndham had been positive. The manager walked into the back and stayed, leaving woman at front desk not knowing what to do and awkward. I would NEVER recommend this hotel to anyone ever! It makes me question whether Wyndham has dropped their standards as this property should not be part of their collection. Tried calling Wyndham support from hotel lobby only to be told to fill out a feedback form and submit online. If I could leave ZERO stars it would still b too much. Wingate Fairburn, Owner at Wingate by Wyndham, responded to this review Hi Lisa, Thank you for taking the time to share your experience. I am truly sorry to hear about the stressful circumstances that brought you to Fairburn and that we did not provide the level of service and care you expected — especially during such a difficult moment.Being stranded at 2:00am due to a car emergency is already overwhelming, and the last thing you should have encountered was frustration at the front desk. I sincerely apologize for how the rate discussion, late checkout request, and follow-up calls were handled. Regardless of policy, the way a situation is communicated makes all the difference, and it’s clear we fell short in delivering compassionate, solution-oriented service.While room rates can sometimes vary between online third-party platforms and direct bookings, we should have taken more time to clearly explain options and work toward a resolution. Additionally, your concerns about the checkout timing and the way those conversations were handled are being taken very seriously. Courtesy and professionalism are non-negotiable standards, and I regret that you felt dismissed rather than supported.Your feedback regarding the interaction with management and the overall tone of service is extremely concerning. This is not the experience we aim to provide, nor is it reflective of the standards we strive to uphold. We are reviewing this matter internally to address both service approach and communication expectations with our team.We genuinely value our affiliation and the trust guests place in our brand. I’m very sorry we did not earn that trust during your stay. If you are open to it, I would appreciate the opportunity to speak with you directly so we can learn more and work toward making this right.Thank you again for your candid feedback. We hope for the opportunity to restore your confidence in us in the future.- Wingate Fairburn Management

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• User:GrandTour66274107984

  Trip type:

  Cockroaches and Marijuana Completes a wonderful stay

  14 Oct 2025

  if you want to plan your stay with cockroaches and marijuana smell, then you then this is the place for you! just add mold. Wingate Fairburn, Owner at Wingate by Wyndham, responded to this review We are very concerned to read your comments. The experience you described does not reflect our standards in any way.Please know that we are a 100% non-smoking hotel, and we strictly enforce this policy for the comfort and safety of all guests. Any report of marijuana odor is taken seriously and investigated immediately.Additionally, cleanliness is one of our highest priorities. Our housekeeping and maintenance teams follow detailed inspection procedures daily, and we take pride in being one of the cleanest hotels in the area. Reports of pests or mold are extremely alarming to us, and we have regular preventative pest control and property inspections in place to ensure these issues do not occur.If there was any concern during your stay, we truly wish it had been brought to our attention while you were on property so we could have addressed it immediately. Guest comfort and satisfaction are very important to us.We would appreciate the opportunity to learn more about your specific room and stay dates so we can investigate this matter thoroughly. Please feel free to contact management directly.- Wingate Fairburn Management

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