DoubleTree by Hilton Hotel Austin Northwest Arboretum

Name: DoubleTree by Hilton Hotel Austin Northwest Arboretum
Address: 8901 Business Park Dr, Austin - TX, united-states
Telephone: +44-204-505-9777
Rating: 3.9

Arboretum, Austin - TX, United States

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About DoubleTree by Hilton Hotel Austin Northwest Arboretum

location

This hotel welcomes guests in Austin.

facility

The hotel has a lift and features 194 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Additional features include a refrigerator and a tea/coffee station. A telephone, satellite television and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. For those who wish to stay active while on holiday, the hotel offers tennis. Water sports enthusiasts are offered jet skiing. Guests can enjoy a wide range of indoor sports, including a gym, billiards, bowling, callisthenics and aerobics.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast guarantees a great start to the day.

Amenities at DoubleTree by Hilton Hotel Austin Northwest Arboretum

Facilities
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  Air conditioning
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Reception
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Room service
Security
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym

Location

Around this property:

Train Station

5 km

Attraction 1

8 km

Attraction 2

9 km

Attraction 3

13 km

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

395

Very Good

209

Average

117

Poor

Terrible

Recent Reviews: 881

User:jnj t
Trip type: Business
Angst in Austin
21 Apr 2026
Disappointing. Business trip, client in immediate area, so ideal location. However, several other well-known chain hotels in the area would have been better choices. There for one night, but unacceptable issues: toilet did not flush properly; could not get hot water in shower in the morning, in-room refrigerator set way too cold, so yogurt purchased for breakfast froze solid overnight. Hotel has odd "footprint". My room faced interior public spaces, so surprised to hear voices late into the evening. In the morning realized that my window actually faced the breakfast area, so glad my curtains were drawn, or would have ruined someone's breakfast. Avoid odd number rooms in the "teens" which appear to face this interior area. Continually stunned in most hotels now that guests are not greeted upon arrival with even a cursory "hello" or "welcome". Instead, I was asked, "are you checking in?" I've got a roller bag, a computer bag, and just exited at Lyft at your front door. What might you guess? In no way unique to this hotel, but a clear trend that just reflects a lack of training by hotel management. Net, net - plenty of better choices if need to be in this area of Austin. General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review We appreciate you sharing such a detailed account of your experience, Jnjtiger. It is concerning to hear about the challenges you faced in your room. Not having a properly functioning toilet or hot water in your shower falls far below the comfort we aim to provide, and we are sorry for the inconvenience this caused during your brief stay. Issues with in-room amenities, as well as noise and privacy concerns from the window layout, are matters both our housekeeping and engineering teams take seriously.Your impression at arrival is also disappointing to hear, as a warm welcome should be at the heart of every guest interaction. That first greeting often sets the tone for the rest of a stay, and your feedback has been shared directly with our Guest Relations team. Thank you again for taking the time to outline what went wrong. We are grateful for the opportunity to learn from your visit.
User:Rick M
Trip type: Family
Great Staff Made the Stay Better
19 Apr 2026
he biggest highlight was definitely the front desk staff. Celia, Dion, and Nia were incredibly helpful, accommodating, and went above and beyond what I expected. They were friendly, professional, and truly made a difference during our stay.The hotel itself is a bit dated, and the rooms could definitely use some updating. We stayed as a family of four in a double room, and it felt pretty tight. The beds are full-size rather than queen-size, which made things a little cramped.That said, the hotel was still clean, comfortable, and the staff really helped make the overall experience a positive one. General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review Thank you for taking the time to share your thoughts, Rick. It is wonderful to hear that our front desk team members—especially Celia, Dion, and Nia—made such a genuine difference during your visit. We are glad your experience with them brought extra warmth and care to your stay.We appreciate your candid notes about the size of your room and the layout for your family, as well as your feedback on our property’s age. While we are pleased you found your guest room clean and comfortable, your perspective is valued as we look at ways to enhance the experience for all our guests.We hope you will consider staying with us again in the future.
User:328kierrab
Trip type: Business
Chris was amazing!
17 Apr 2026
Chris was amazing! He was so attentive and welcoming! General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review It is wonderful to know how much of a difference Chris made during your visit, 328kierrab! Our team at DoubleTree by Hilton Austin Northwest Arboretum truly values your kind words and encouragement. We would be delighted to see you again on your next trip!
User:Hectorgarcia14
Trip type: Business
Wonderful stay!
10 Apr 2026
Celia provided us amazing customer service! We had a wonderful stay, everything was comfortable, clean and properly attended. Thanks! General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review What a joy to read your review, Hectorgarcia14! Celia will be so pleased to hear how much her efforts stood out during your visit. Knowing your time at DoubleTree by Hilton Austin Northwest Arboretum was comfortable and well cared for means a lot to our entire team. We look forward to welcoming you again the next time you are in town!
User:Escuela de Bomb... T
Trip type: Business
Fantastic experience!
10 Apr 2026
Celia was extraordinary, very helpful and friendly. Will definitely visit again.Thank you. General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review What a treat to read your review, escueladebombayplent! We are truly glad to know that Celia made such a positive impression and that you felt welcomed by our team. Your kind words mean a lot to us all at DoubleTree by Hilton Austin Northwest Arboretum. We cannot wait to see you again on your next visit!