Doubletree By Hilton Hotel Austin Northwest Arboretum

Recent Reviews: 881

• User:jnj t

  Trip type: Business

  Angst in Austin

  21 Apr 2026

  Disappointing. Business trip, client in immediate area, so ideal location. However, several other well-known chain hotels in the area would have been better choices. There for one night, but unacceptable issues: toilet did not flush properly; could not get hot water in shower in the morning, in-room refrigerator set way too cold, so yogurt purchased for breakfast froze solid overnight. Hotel has odd "footprint". My room faced interior public spaces, so surprised to hear voices late into the evening. In the morning realized that my window actually faced the breakfast area, so glad my curtains were drawn, or would have ruined someone's breakfast. Avoid odd number rooms in the "teens" which appear to face this interior area. Continually stunned in most hotels now that guests are not greeted upon arrival with even a cursory "hello" or "welcome". Instead, I was asked, "are you checking in?" I've got a roller bag, a computer bag, and just exited at Lyft at your front door. What might you guess? In no way unique to this hotel, but a clear trend that just reflects a lack of training by hotel management. Net, net - plenty of better choices if need to be in this area of Austin. General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review We appreciate you sharing such a detailed account of your experience, Jnjtiger. It is concerning to hear about the challenges you faced in your room. Not having a properly functioning toilet or hot water in your shower falls far below the comfort we aim to provide, and we are sorry for the inconvenience this caused during your brief stay. Issues with in-room amenities, as well as noise and privacy concerns from the window layout, are matters both our housekeeping and engineering teams take seriously.Your impression at arrival is also disappointing to hear, as a warm welcome should be at the heart of every guest interaction. That first greeting often sets the tone for the rest of a stay, and your feedback has been shared directly with our Guest Relations team. Thank you again for taking the time to outline what went wrong. We are grateful for the opportunity to learn from your visit.

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• User:Rick M

  Trip type: Family

  Great Staff Made the Stay Better

  19 Apr 2026

  he biggest highlight was definitely the front desk staff. Celia, Dion, and Nia were incredibly helpful, accommodating, and went above and beyond what I expected. They were friendly, professional, and truly made a difference during our stay.The hotel itself is a bit dated, and the rooms could definitely use some updating. We stayed as a family of four in a double room, and it felt pretty tight. The beds are full-size rather than queen-size, which made things a little cramped.That said, the hotel was still clean, comfortable, and the staff really helped make the overall experience a positive one. General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review Thank you for taking the time to share your thoughts, Rick. It is wonderful to hear that our front desk team members—especially Celia, Dion, and Nia—made such a genuine difference during your visit. We are glad your experience with them brought extra warmth and care to your stay.We appreciate your candid notes about the size of your room and the layout for your family, as well as your feedback on our property’s age. While we are pleased you found your guest room clean and comfortable, your perspective is valued as we look at ways to enhance the experience for all our guests.We hope you will consider staying with us again in the future.

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• User:328kierrab

  Trip type: Business

  Chris was amazing!

  17 Apr 2026

  Chris was amazing! He was so attentive and welcoming! General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review It is wonderful to know how much of a difference Chris made during your visit, 328kierrab! Our team at DoubleTree by Hilton Austin Northwest Arboretum truly values your kind words and encouragement. We would be delighted to see you again on your next trip!

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• User:Hectorgarcia14

  Trip type: Business

  Wonderful stay!

  10 Apr 2026

  Celia provided us amazing customer service! We had a wonderful stay, everything was comfortable, clean and properly attended. Thanks! General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review What a joy to read your review, Hectorgarcia14! Celia will be so pleased to hear how much her efforts stood out during your visit. Knowing your time at DoubleTree by Hilton Austin Northwest Arboretum was comfortable and well cared for means a lot to our entire team. We look forward to welcoming you again the next time you are in town!

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• User:Escuela de Bomb... T

  Trip type: Business

  Fantastic experience!

  10 Apr 2026

  Celia was extraordinary, very helpful and friendly. Will definitely visit again.Thank you. General Manager, Guest Services / Front Office at Doubletree By Hilton Hotel Austin Northwest Arboretum, responded to this review What a treat to read your review, escueladebombayplent! We are truly glad to know that Celia made such a positive impression and that you felt welcomed by our team. Your kind words mean a lot to us all at DoubleTree by Hilton Austin Northwest Arboretum. We cannot wait to see you again on your next visit!

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