Stayed here for two days for a recent event and had an overall positive experience. The rooms were clean, comfortable, and spacious. There was plenty of parking, the staff was friendly, and the location was convenient to a lot of nearby spots (including Costco and Fred Meyer).Only a couple of minor things to note: the water temperature in the room was consistently a bit lower than expected. Also, when my kids used the pool, they mentioned there was some hair in it and it didn’t appear to be as clean as it could have been.
User:Elaine S
Trip type: Solo travel
Aweful experience
29 Oct 2025
My father was passing away and I needed to get away for a day because of all the stress that was going on in the home when I pulled up to this hotel I saw how to pool and a hot tub and that was what sold me on the place immediately plus it was close to the grocery stores that I wanted to pick up some food from. I checked in went upstairs unpacked my bathing suit And headed down to go for a swim when I went to find the changing room it was closed so I had to go back upstairs get changed and come down with a towel wrapped around me as I didn't bring anything else with me.I went to go for a swim the pool was not heated as they stated ! It was like cold bath tub water. I proceeded to go to the hot tub which was disgusting I turned it on and foamy bubbles started to come up out of the water as I sat in the hot tub I looked all around the walls and they were disgusting everything was chipped and dirty.I went back upstairs to take a shower there was no cold water in the shower I had soap in my hair and the cold water stopped I had to go rinse my hair in the sink in the kitchen .I told them at the front desk what had happened they said I'd have to talk to the manager about the room they charged me full price the manager offered me 20% off when I called the next day. I told her I thought that was very unfair the room should be compted. They said they'd give me 50% off the room but I paid an American dollars and they gave me 50% off in Canadian dollars which is 37% less.I wouldn't check into one of those hotels again if someone paid meThey s
User:Frankn0405
Trip type: Family
Wish it was better
27 Sept 2025
I chose this hotel because I had previously stayed at one in Oregon. I also saw lots of 5 star reviews. I regret my decision now. The hotel staff were very friendly and inviting. The woman who checked us in was very polite. When we checked out, the young man was very polite and apologetic. Here’s where the issues were. The hotel it self was clean and smelled fantastic, you could tell it was extremely clean. The room, not so much. I wish they put that kind of detail into cleaning and fixing these rooms. To start, the bathroom was not very clean. We found hair on the back of the door. There was hair in the sink, on the shower floor and the walls above the shower. But it gets better. The garage was still slightly full. Had used tissues and someone’s used flosser!!! Ughhh.. On top of that, the light bulb was out on the lap next to the bed, I tried to move it to read, and it was lose in the wall and almost hit me in the head. The shades were off track and we had to fix that so they went down. Last issue, the pillows were a hot mess, completely flat, and no support. I might as well have just put my head on the mattress.I will now use the Oxford suites next visit.
Heather Enick, Owner at Home2 Suites by Hilton Bellingham Airport, responded to this review
Thank you for taking the time to share your detailed feedback. We’re glad to hear that our staff made a positive impression with their friendliness and professionalism. However, we are truly sorry to learn that the condition of your room did not meet your expectations, especially regarding the cleanliness and maintenance issues you described. We strive to provide a clean, comfortable, and safe environment for all our guests, and it’s clear we fell short during your stay. Thanks again for your feedback.Kind regards,Home2 Suites by Hilton staff
User:USAtraveler365
Trip type: Couples
No hot water in the shower in the morning..,
10 Sept 2025
Our stay would be perfect if only we would be able to take a shower the morning of our departure. I tried to explain this to the lady at the checkout. She told me that the manager is not “there”, but that she would pass the message. It’s been about a week & no one has been in contact with us & the situation has not been rectified. I am going to go ahead & give a 2 stars instead of 1, because everything else was great & we even had hot water in a shower in the evening, but it was cold in the morning. We ran the water for 15 minutes in hope it gets hot, but it was cold. There is no way to sugarcoat this. We did an alcohol wipe instead & went to our next destination to take a shower. Lady at the checkout didn’t seem to be concerned, but it is a big deal & the fact that I have to explain this, is totally unacceptable.
Heather Enick, Owner at Home2 Suites by Hilton Bellingham Airport, responded to this review
Thank you for your feedback. We’re very sorry for the hot water issue on your departure morning and for how your concern was handled. This is not the experience we want for our guests. We’ve shared your comments with our team to improve.We appreciate your kind words about the rest of your stay and hope to have the chance to make it right in the future.Kind regards,Home2 Suites by Hilton Staff
User:432karenk
Trip type: Couples
I’d definitely stay here again
07 Sept 2025
The room was clean, well appointed. The bed was very comfortable and cozy. The drapes were blackout & kept it dark. The breakfast had many choices and the staff was extremely attentive and helpful.
Heather Enick, Owner at Home2 Suites by Hilton Bellingham Airport, responded to this review
Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your clean and cozy room, blackout drapes, and our breakfast options. It’s great to know our staff made your stay even better with their attentiveness. We look forward to welcoming you back again soon!Warm regards,Home2 Suites by Hilton staff