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Doubletree By Hilton Boston Logan Airport Chelsea

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Doubletree By Hilton Boston Logan Airport Chelsea

locationBoston Logan Airport, Boston - MA

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About Doubletree By Hilton Boston Logan Airport ChelseaAbout Doubletree By Hilton Boston Logan Airport Chelsea

Location

This hotel welcomes guests in Boston.

Facility

The hotel has 2 lifts and features 180 rooms, including 14 suites and 14 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The heated indoor and outdoor pools, filled with salt water, make for soothing swimming and true relaxation. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, callisthenics and aerobics. A wellness area with a spa is available at the hotel. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. Alcoholic beverages are available.

Amenities at Doubletree By Hilton Boston Logan Airport Chelsea Amenities at Doubletree By Hilton Boston Logan Airport Chelsea

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Saltwater Pool

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

900 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

161

Very Good

78

Average

45

Poor

23

Terrible

30

Recent Reviews: 337

  • User:stephanieX3352NX

    Trip type: Family

    Not Worthy of the Hilton Name...

    rating04 Jun 2026

    The check-in was just fine--the front desk clerk was lovely. Made sure we got our cookies and even gave us water since we arrived at the wee hours of the morning.But the room spoiled the lovely check-in. There was hair on both beds, all over the bathroom floor, and debris (a child's ribbon) on the floor; overall, not clean! I used A LOT of Clorox wipes and slept in my clothes because it was just yucky. If it weren't so early in the morning and we only had 4 hours of sleep before getting up, I would have made a big stink about the room.The hotel could use a serious update! The bathroom tile was uneven, the caulking was stained, and the carpet was stained. And the mattresses were like bean bags--mushy and lumpy.I would expect much more from a DoubleTree by Hilton property.I don't recommend staying here unless you have no options because it definitely doesn't live up to the ratings I saw online. Hotel Management, Owner at DoubleTree by Hilton Boston Logan Airport Chelsea, responded to this review Thank you for your candid review. We are glad our front desk team helped make your late arrival more welcoming, but we are sorry to hear about your experience in your guest room. The concerns you described regarding cleanliness, maintenance, and mattress comfort are disappointing to read and will be reviewed internally. We hope you will consider giving us another opportunity to deliver the stay you expected.

  • User:holly h

    Trip type: Family

    Rip off

    rating23 May 2026

    I don't know where to begin. We were there 3 nights. They only made our room up once. Had to go to front desk for fresh towels. Called and asked for fresh glasses and was told that they only provide one set of glasses per stay! Nice and close to commuter rail but noise from train made it hard to sleep at night. Not near any nice dining. The breakfast and dinner offered at hotel was less than mediocre and prices very high. I know hotels are expensive in the Boston area but $900.00 for what we got was a rip off. Hotel Management, Owner at DoubleTree by Hilton Boston Logan Airport Chelsea, responded to this review Holly, thank you for sharing your feedback. We regret hearing that parts of your stay did not meet expectations. Your comments regarding our housekeeping service, in-room amenities, dining experience, and overall value have been shared with our team for review. We’re glad our location was convenient for your travels, and we hope to one day welcome you back so that we can create a better stay for you.

  • User:27DAJ

    Trip type: Solo travel

    Refrigerator does not work in room. Shuttle service does not operate early enough for morning flights given

    rating02 Apr 2026

    Poor hotel when other options are available with better basic amenities. Refrigerator is broken in the room. Also the first shuttle doesn’t run until 5:00 making me pay $35 to get to the early flight. I’ll never come back here. Hotel Management, Owner at DoubleTree by Hilton Boston Logan Airport Chelsea, responded to this review Thank you for taking the time to review your stay. We acknowledge your frustration regarding the broken refrigerator and the shuttle schedule. This insight is vital as we review our maintenance and transportation services to better serve early travelers. We hope you will give us another chance and look forward to welcoming you back again.

  • User:Blanca S

    Trip type: Couples

    Poor service at reception

    rating02 Jan 2026

    The woman at the reception desk on the left, with short hair, on January 1, 2026, whom I approached to ask a quick question in the early hours of the morning, was incredibly rude to me, a guest, in front of other people checking in. She was extremely rude; she didn't even consider whether I might have an emergency and told me she wasn't going to answer because she was attending to other guests, even though my simple question wouldn't have taken two seconds to answer. I think they shouldn't have people like that working in a hotel on New Year's Day, and this woman's attitude was the worst impression I've ever had. Hotel Management, Owner at DoubleTree by Hilton Boston Logan Airport Chelsea, responded to this review Thank you for sharing your feedback, Blanca. Our front desk team strives to assist all guests efficiently, typically attending to those who have been waiting in line first. We appreciate your input and will review it with our staff to ensure we provide respectful communication in situations like this. We hope you’ll consider visiting again so we can change your impression.

  • User:earlr877

    Trip type: Couples

    A General Manager Who Doesn't Manage

    rating18 Dec 2025

    My wife Ellen and I are long-time Hilton Honors members. We stayed at the Double Tree by Hilton-Chelsea near Boston's Logan Airport on October 9 to begin a planned New England fall color trip. As it turned out, a late summer-early fall drought prevented the typical explosion of fall colors in New Hampshire and Vermont and we cut the trip short and came home early on October 15, staying at this hotel again the night before we left. The problem arose from a requirement at the hotel that we pay in advance for our originally planned last night at the hotel on October 19. Long story short, the hotel charged us for three nights even though we only stayed two nights. The front desk refused to refund our payment for the third night, saying we would need to talk to the general manager, Kristin Kelley, who was not there. I called to speak to her three times since our stay, and she won't return my calls. So we are out about $500 (fall colors premium price) for the evening of the October 19, and she refuses to issue our refund even after I left several messages for her over a period of weeks! Weeks! In my opinion, Ms. Kelley should be fired. She has been completely unresponsive, and we feel cheated. Hotel Management, Owner at DoubleTree by Hilton Boston Logan Airport Chelsea, responded to this review Thank you for your feedback. We are very sorry for the frustration you experienced regarding the billing and lack of follow-up, as this is not the level of care we aim to provide. Your concerns have been shared for review, and we hope that you will consider staying with us again in the future.

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