Extended Stay America Boston Braintree

Recent Reviews: 133

• User:Navigate08267767121

  Trip type: Friends getaway

  Nice people

  07 Jun 2026

  It was a good place. Friendly staff ESA GM, General Manager at Extended Stay America - Boston - Braintree, responded to this review Dear Navigate08267767121,We are glad you felt so welcomed by our team members during your stay. At Extended Stay America, we aim to provide a comfortable experience with attentive service, and it’s great to know your visit reflected that. We appreciate your feedback and look forward to having you back again soon. It means a lot to know our hospitality made a positive impression during your visit. We hope to see you again.Sincerely,Hotel Management

  Read more

• User:Mary I

  Trip type: Family

  Horrible!

  20 Mar 2026

  A horrible experience, I kid you not. Dumpy, smelly, dirty! They charged us for an additional room we never reserved. Paid for 2 queens and got 1 full. Please stay clear of this place! Criminal for what they were charging us. It was more like a shelter than a hotel. ESA GM, General Manager at Extended Stay America - Boston - Braintree, responded to this review Dear Guest, We’re very sorry to hear about your experience and the impression it left. The concerns you’ve raised regarding the room type not matching your reservation and the additional charge are taken seriously and do not reflect the level of accuracy we aim to maintain. We also regret that the overall condition of the property and cleanliness did not meet expectations. This is not the experience we want for our guests, and your feedback has been shared for internal review to ensure greater attention is given to reservation accuracy and overall upkeep of our property. Thank you for bringing this to our attention, and we hope you will allow us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

  Read more

• User:Mike B

  Trip type: Family

  Home away from home whenever I’m on vacation. Most excellent value and quality of service in an Extwndedstay hotel amazi

  30 Mar 2025

  Barbara at the front desk delivered excellent costumer service and is a great ambassador the company! Room was great and property is in a great and secure location. First time I ever visited Boston in my life and Barbara just left an amazing impression on the city and site to me ESA GM, General Manager at Extended Stay America - Boston - Braintree, responded to this review Dear mikebX5324FX,Thank you for your kind words! It’s wonderful to hear that Extended Stay America felt like a home away from home and that Barbara made such a lasting impression. Providing excellent service and a welcoming atmosphere is always the goal. We look forward to hosting you again on your future travels!Sincerely,Hotel Management

  Read more

• User:Gochek

  Trip type: Solo travel

  the worst dive in Massachusettes

  08 Dec 2024

  i have never been treated so poorly upon arrival and departure as i was at this dive. The nasty front desk old woman on 12/7 at noon was so rude my jaw dropped. thankfully when it was time to check in at 3, the young woman was wonderful. the elevator was broken and i was on the 3rd floor! then the room. a DIVE. the refrigerator had rust spots. they don't have an ice machine and there were no ice trays in the freezer. the tub was repulsive. the dresser had holes and the kitchenette counter had burn marks. the two-burner stove did not work. there was no blanket on the bed in December. I had to go to the front desk to get it! And forget about the construction that was not mentioned on the website. STAY AWAY!!!!!!! ESA GM, General Manager at Extended Stay America - Boston - Braintree, responded to this review Dear Gochek, Thank you for your feedback. We deeply regret the issues you experienced during your stay, and we sincerely apologize for the poor interactions with our staff and the condition of your room. This does not reflect the level of service and comfort we aim to provide. Your concerns have been shared with the appropriate team members for immediate attention. We truly value your feedback and are committed to improving the guest experience moving forward.Sincerely,Hotel Management

  Read more

• User:M B

  Trip type: Business

  Nasty

  14 Sept 2024

  It’s a homeless shelter hallways smell like urin mattress have piss and blood stains and they have bedbugs they should close it down. From the smell to the service to the cost it’s no way the cleaners don’t see this when cleaning up this is really horrible and I would never book there win I called clc and told them to remove extended stay from list on hotel contractors for the company ESA GM, General Manager at Extended Stay America - Boston - Braintree, responded to this review Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

  Read more