Global Luxury Suites On Harrison Avenue

Recent Reviews: 42

• User:Stefanie S

  Trip type: Family

  DEFINITELY RECOMMEND

  08 Mar 2026

  Let me say I enjoyed my stay it was so peaceful shout out to the shorty with red hair at the front desk so helpful met all my needs very respectful and I DEFINITELY WILL BE GOING BACK especially if SHES WORKING RECOMMEND TO MY FRIENDS & FAMILY @8 Harrison rd Boston ma thank you and your team for making sure my stay was peaceful will be seeing you guys soon have a nice day . Dena Arnstein, Owner at Global Luxury Suites Downtown Boston, responded to this review Thank you so much for your kind words and recommendation. We’re thrilled to hear you had such a peaceful stay and that our front desk team made a positive impact on your experience. Thank you for your appreciation to the staff member you mentioned. It means a lot to know you plan to return, and we look forward to welcoming you and your friends and family again soon. The GLS Customer care team.

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• User:JMCJ

  Trip type: Family

  Check in process not secure, Unit sparsely supplied.

  14 Oct 2025

  Great location. Near Boston Commons, the Orange and Green lines of the T, restaurants and 1/2 mile to Whole Foods. Nicely furnished, but it stops there. Prior to arrival wanted me to electronically sign that we were Massachusetts residents (we are not) that a family member was being treated at nearby hospital and wanted copies of the front and back our our credit card and driver's licenses. Told to just upload the documents and ignore the things we needed to certify. We were assured that this was secure and no one would access the copies unless we damaged the unit. Guess what - I uploaded copy of credit card with all digits except last 4 blurred as this was a security issue. They requested 4 times that I upload a clear copy as they couldn't read it. Spoke with them several times and was assured this was completely secure and I could not check in until they had this information. Unit not ready when promised and told at front desk that they had no record of my reservation. Lots of back and forth and unit finally ready about 2 hours late. They wanted copies of everyone's driver's license. We had 2 bedroom unit and only 4 bath towels for 4 people. No soap or body wash. Kitchen sparsely furnished - no dish towels, no pot holders. No spices or other items. Had a salt and pepper shaker displayed but both were empty. Unit was old and worn looking. Gaps in flooring. Water pressure non existent for showers. One ice cube tray that made 8 mini cubes and it was cracked. Difficult to get cubes out of it. I would have cancelled reservation and gone elsewhere if they has started with their crazy requests earlier when I could have located a different unit. Don't stay here unless you aren't worried about having your identity and credit card information stolen. Global Luxury Suites, at Global Luxury Suites Downtown Boston, responded to this review Thank you for sharing your detailed feedback. We sincerely apologize for the check-in experience, documentation concerns, delayed readiness, and missing essentials. This is not the standard we aim to provide. Your comments regarding security, supplies, and maintenance have been escalated to the appropriate teams for immediate review. We appreciate you highlighting these issues and regret the frustration caused during your stay.

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• User:ACelticTraveller

  Trip type: Family

  Lovely apartment, central though booking was difficult to complete

  08 Aug 2025

  Though difficult to book, customer service was eventually helpful and we got our place. Their booking system is difficult especially if you’re from outside the US. (That’s why I gave it a 4 rather than a 5 rating).However, once we arrived, the concierges were lovely and couldn’t be more helpful throughout our stay. Our two bedroom apartment was on the 8th floor and was very clean. The apartment was spacious and reasonably well equipped and felt safe. Although we only stayed a few days you could definitely stay here for an extended period if visiting Boston either for work or pleasure.The location is very good, at the edge of Chinatown and close to the subway, park and main attractions. Would definitely go back. Global Luxury Suites, at Global Luxury Suites Downtown Boston, responded to this review Thank you for the thoughtful review. We’re delighted to hear that, despite the initial booking challenges, our team was able to assist and that you enjoyed the apartment, service, and central location. We appreciate the feedback regarding the booking experience for international guests and will share this with our team for improvement. We’d be happy to welcome you back on your next visit to Boston.

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• User:TriptoGabriella

  Trip type: Couples

  Perfect City Getaway!

  14 Mar 2025

  Absolutely loved my stay! The location was perfect, right in the heart of the city. The amenities were top-notch, and the staff was incredibly friendly and helpful. The room was spacious and clean, making it feel like a home away from home. Highly recommend! Dena Arnstein, Owner at Global Luxury Suites Downtown Boston, responded to this review Thank you for your wonderful review! We're so glad you enjoyed the location, amenities, and the helpful staff. It’s great to hear the room felt like a home away from home. We truly appreciate your recommendation and look forward to hosting you again soon! The GLS Customer care team.

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• User:Happiness24113193721

  Trip type: Family

  A once iconic lounge gone bad

  14 Dec 2024

  Lounge service was nonexistent. Didn’t respond until we got up to leave after 30 minutes without any attention whatsoever. A once iconic lounge was filled with intoxicated loud clientele. A terrible experience. Watched as the help scurried about helping those who were drinking to excess while we left without ever being serviced. Once we switched to the private lounge two servers again ignored us while attending to others. The cheese bar had no utensils and people were using their hands to forage. Awful. Dena Arnstein, Owner at Global Luxury Suites Downtown Boston, responded to this review Thank you for sharing your experience. We sincerely apologize for the poor service and the issues you encountered during your visit. This is certainly not the experience we aim to provide, and we understand your frustration. We’ll be addressing the concerns you raised with our team to improve both service and the overall atmosphere in the lounge. Your feedback is important to us, and we hope to have the opportunity to serve you better in the future. The GLS Customer care team.

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