Hampton Inn Boston Logan Airport Chelsea

Recent Reviews: 97

• User: 6423LAW

  Trip type: Family

  Stay somewhere else

  Let's start with the rude 'greeting' by the front desk person, Tony. It was clear he was overwhelmed with requests from customers calling the front desk, people checking in, and difficulty with the computer. Then, he admits that he was working alone because someone didn't show up for their shift. I am sorry to hear that, AND...that does not give you the right or privilege to treat people unkindly.… Read moreLet's start with the rude 'greeting' by the front desk person, Tony. It was clear he was overwhelmed with requests from customers calling the front desk, people checking in, and difficulty with the computer. Then, he admits that he was working alone because so… Read more

• User: Just_a_Rd_Warrior

  Trip type: Couples

  Convenient and functional hotel near Logan

  The hotel is well managed and the staff is well trained. The desk clerk actually read my reservation request and changed our preassigned room to a quieter one. However, the hotel is located in a surprisingly high-traffic area and you cannot escape the airport noise. The courtesy airport shuttle was very convenient. Breakfast was quite adequate.The hotel is well managed and the staff is well trained. The desk clerk actually read my reservation request and changed our preassigned room to a quieter one. However, the hotel is located in a surprisingly high-traffic area and you cannot escape the airport… Read more

• User: chrisbV3420HK

  Trip type: Couples

  Budget in price. Huge value for the money!

  Budget hotel. But not budget service. Everyone at this hotel is so friendly and happy to help. Breakfast was absolutely spot on for a budget hotel - and coffee was available for free all day and night! Everywhere seems very clean, and the area around seems safe. Shuttles were awesome, and it’s situated really well for the awesome public transport in Boston. If I return to Boston - it may well be t… Read moreBudget hotel. But not budget service. Everyone at this hotel is so friendly and happy to help. Breakfast was absolutely spot on for a budget hotel - and coffee was available for free all day and night! Everywhere seems very clean, and the area around seems saf… Read more

• User: Kara O

  Trip type: Family

  The worst hotel stay I have ever had

  I would give zero stars if I could. After an army of unsupervised teenagers woke up our baby repeatedly all night running through the halls and screaming, we found at checkout that the hotel charged us a $300 smoking fee, claiming a sensor went off in the room while we were in the shower. We don't smoke, my partner is asthmatic and we were with our newborn baby. The woman at the desk told us it wa… Read moreI would give zero stars if I could. After an army of unsupervised teenagers woke up our baby repeatedly all night running through the halls and screaming, we found at checkout that the hotel charged us a $300 smoking fee, claiming a sensor went off in the room… Read more

• User: imafoodlover33

  Trip type: Family

  Wonderful Hospitality After a Long Journey

  After a 24-hour trip, we called the Hampton in Chelsea for a pickup and Chadia arrived quickly and helped us with our suitcases so appreciated after such a long journey. When we arrived, Shantel at the front desk greeted us warmly and truly showed what great hospitality is.Thank you both for being so kind to two very tired travelers. The hotel is lovely and exactly what I expect from a Hampton esp… Read moreAfter a 24-hour trip, we called the Hampton in Chelsea for a pickup and Chadia arrived quickly and helped us with our suitcases so appreciated after such a long journey. When we arrived, Shantel at the front desk greeted us warmly and truly showed what great h… Read more