Holiday Inn Express Boston Quincy

Recent Reviews: 66

• User:Rob6594

  Trip type: Family

  Excellent location and top notch customer service in Boston

  03 Apr 2026

  My family and I, after attending a funeral in Maine, had just an amazing and wonderful stay at this hotel. We received exceptional service from Travis at the front desk. He checked us in quickly, and met our every need or request with kindness and support. It really made our stay one of the best we have ever had at a hotel. The location was perfect to take the T into Boston and the breakfast was delicious and the lobby so clean and professional looking. Definitely will want to stay here again when returning to Boston. Ecommerce Manager, Owner at Holiday Inn Express Boston - Quincy By IHG, responded to this review Dear Guest,Thank you for your wonderful review. We’re so pleased to hear that you and your family had such a meaningful and comfortable stay with us during your visit. We’re especially grateful for your kind words about Travis. It’s also great to hear you enjoyed our location, breakfast, and clean, welcoming environment.We truly appreciate your recommendation and look forward to welcoming you back on your next trip to Boston.

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• User:tmrlw

  Trip type: Family

  Good staff, details in the building need to be addressed.

  11 Nov 2025

  The staff was pleasant. The hotel was clean, parking was safe and breakfast was decent. The heaters gave a mildly sour smell, the bathroom had cracks and bubbles. My biggest annoyance was the room refridgerator was not cold. We told the front desk who sent engineering. The engineer said the ~55 degrees was as cold as it would get. It was a "cooling box" not a proper fridge. So our stored food had to be thrown out. Why was this not revealed in advance? Who thought this was acceptable? Review Responder, Owner at Holiday Inn Express Boston - Quincy By IHG, responded to this review Dear tmrlw, Thank you for sharing your feedback. We are glad to hear that you found our staff pleasant, the hotel clean, and breakfast satisfactory. However, we sincerely apologize for the issues you experienced with the refrigerator, bathroom, and heating system. We understand how frustrating it must have been to have your food spoil and appreciate you bringing this to our attention. Your comments have been shared with our team to ensure better communication and improvements for future guests. We hope to have the opportunity to provide a more comfortable stay on your next visit.Sincerely,Travis CarbaughGeneral Manager

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• User:MrSpike55

  Trip type: Family

  Close enough to Boston but at a fraction of the price

  23 Oct 2025

  I was looking for two rooms near Boston but more affordable than in Boston proper and this relatively new hotel fit the bill. We have two rooms in our family group, both rooms were spotless and well appointed. Everything about the hotel was in great shape and clean. The included breakfast was better than most hotel breakfasts, the selection and quality we very good.Parking was available for a fee, we did not have a vehicle at this point so I cannot say exactly how much it was, I think around $15 - 20 per day.It was a easy 5 minute walk to the Red Line Subway which took you into central Boston quickly. There was a "99 Restaurants" a few minutes by foot that had an extensive menu that the even the picky ones in my group enjoyed.I would highly recommend this as a place to stay that is close enough to Boston but at a fraction of the price Review Responder, Owner at Holiday Inn Express Boston - Quincy By IHG, responded to this review Dear MrSpike55, Thank you for your detailed and positive review. We are delighted to hear that you and your family enjoyed your stay, found the rooms spotless and well-appointed, and appreciated our breakfast selection. We are also glad our location and proximity to the Red Line Subway worked well for your visit to Boston. Your recommendation means a lot to us, and we look forward to welcoming you back on your next trip!Sincerely,Travis CarbaughGeneral Manager

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• User:Sherry P

  Trip type: Family

  False Information on Website

  04 Oct 2025

  Booked a family night away to celebrate my daughter's birthday, my granddaughter's 5th birthday, and my grandson's 3rd birthday. We visited a local zoo during the day, leaving to check-in at this hotel, relax a bit, and enjoy drinks and dinner at their website advertised in-house bar/lounge, before heading back to the Zoo for their Lights at Night. When it came time to get dinner, we headed downstairs, followed the signs within the hotel pointing us to the Bar, only to find nothing. I went to the front desk to ask, in case I missed something. The desk agent told me they hadn't had a restaurant there since Covid. Six years and they couldn't update the website (which also had a menu you could still download), nor update the signage throughout the hotel? This caused a major hiccup in our plans, as by then, we had to pivot with now hangry Littles. This was a VERY disappointing discovery, as I had chosen this hotel based upon the availability of being able to eat in the hotel, without having to leave. Review Responder, Owner at Holiday Inn Express Boston - Quincy By IHG, responded to this review Dear sherrypD8964QE,Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the inaccurate information regarding our bar and restaurant. We understand how frustrating it must have been to plan a special family celebration and find that the amenities listed online were not available.We completely agree that our website and in-hotel signage should reflect the most current information, and we are already taking steps to correct this to prevent future misunderstandings. We truly regret the inconvenience this caused for you and your family.We hope you will consider giving us another opportunity in the future so we can provide you with the comfortable and enjoyable stay you expected.Sincerely,Travis CarbaughGeneral Manager

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• User:partonj

  Trip type: Family

  CHECK YOUR BILL BEFORE YOU LEAVE

  11 Sept 2025

  Stayed here for 4 days. The rooms were comfortable, clean and quiet. The breakfasts were delicious. We had a powercut for an hour or so in the morning with no apology and no idea what had happened. Would have been nice for a friendly notice at the front desk explaining what had happened. BE WARNED GOT CHARGED FOR 2 DAYS PARKING WHEN DIDNT HAVE A CAR. Upon returning to the UK I contacted the IHG chat and got a support number for the chat. A week later after no correspondence, I re contacted IHG via their help online chat. They told me that the overcharged were authorised to be returned. Over a month since my visit and over 2 weeks since contacting I still haven't received my refund. Its a real let down how you can be charged for parking for a vehicle I hadn't got. Feel let down by the hotel and IHG. Review Responder, Owner at Holiday Inn Express Boston - Quincy By IHG, responded to this review Dear partonj,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly with the billing error and lack of communication about the power outage. This is not the experience we want for our guests, and we are sorry we let you down. Please reach out to us directly at the hotel so we can assist you further and ensure this matter is resolved. We value your business and would greatly appreciate the chance to restore your confidence in us.Sincerely,Travis CarbaughGeneral Manager

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