tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homeunited-states

Intercontinental Boston

images

View Gallery

image url
image url

Intercontinental Boston

locationDowntown Crossing - Theatre District, Boston - MA

Share this Dealshare

About Intercontinental BostonAbout Intercontinental Boston

Location

This attractive and comfortable hotel offers wonderful views out over the historical harbour quarter of Boston. The hotel is located only a few minutes from the famous market place, Faneuil Hall. Public transport can be found a mere 320 metres from the hotel. The vicinity also offers plenty of museums, as well as a diverse selection of shopping venues, restaurants, bars and cafés. Cambridge lies about 6 km from the hotel.

Facility

The hotel has 424 rooms, including 38 suites and 133 double rooms, which are located on 24 storeys and are reachable by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities available at the hotel include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket and souvenir shop. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a newspaper stand and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, translation services, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (for a fee) provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The freshwater pool complex includes indoor and outdoor pools, which are in part heated, as well as a children's swimming area. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium.

Meals

Various dining options are available, including a dining room, a café and a bar. The non-smoking restaurant provides high chairs for children. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Intercontinental Boston Amenities at Intercontinental Boston

  • Facilities

    • -

      24-hour check-in

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Cloakroom

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Newspaper kiosk

    • -

      Pets

    • -

      Restaurant(s)

    • -

      Restaurant(s) with high-chairs

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Protective equipment for employees

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Safe Stay (AHLA)

    • -

      Social distancing regulations

    • -

      Time interval between room bookings

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Set menu dinner

    • -

      Set menu lunch

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Children's Pool

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

    • -

      Sun terrace

    • -

      Swimming Pool

    • -

      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Bars / Pubs

320 m

Bus Station

320 m

Public Transport

320 m

Restaurants

320 m

Shopping opportunities

320 m

Train Station

320 m

Underground/Over ground Station

320 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4383

Very Good

1166

Average

293

Poor

111

Terrible

116

Recent Reviews: 6069

  • User:Kiki D

    Trip type: Couples

    Rude staff, dusty, outdated and overpriced hotel

    rating06 Jun 2026

    I checked out of this hotel yesterday on June 6. This hotel has gone downhill horribly. Used to stay here all the time. I must have spent thousands of dollars here and used to recommend it to many. I recently checked out of the hotel and stored my luggage downstairs. Decided to grab a drink at the bar with my spouse. I was told by the bartender that “many customers complained” about us kissing in public (bar was nearly empty), so we apologized and stopped. We paid our bill, left, and went to the pool to relax. Right away some employees approached us and said we were “asked to leave the property already” even though we were not. I have never been treated so poorly as a well respected and well mannered physician and patron of high end hotels. It was surprising and a new experience for me . Oddly this hotel sometimes is advertised as 4 stars and sometimes five, but it MOST DEFINITELY NOT more than 4 at most. Intercontinental is old and outdated, and seaport is not the best location. Instead I highly recommend Raffles for a high end experience and excellent treatment… plus, Raffles is brand new (Raffles Hotel is gorgeous, modern, and only 3 years old without the outdated usb outlets and old dusty carpet and bizarre voyeristic windows into the toilet from the bedroom that intercontinental will subject you to). Never again will I waste my money on intercontinental!!! So many better hotels in boston.

  • User:John L

    Trip type: Family

    Best InterContinental in the United States

    rating31 May 2026

    This is an exemplary hotel, and one of the best domestic InterContinentals. Knowledgeable, kind, helpful staff abound and seem to know what you want or need the moment you do. The lounge is lovely, well appointed, and relaxing. The rooms are clean, quiet, and very comfortable. The location is extremely convenient - a block from South Station, and with its own water taxi dock (this is THE best way to and from the airport, by the way). I redeemed points for my recent stay, and while some hotels may treat you 'lesser' for point redemptions that was certainly not the case here - the staff thanked me for my loyalty and ensured the stay was a value for the points. Soci Assist, Other at Intercontinental Boston By IHG, responded to this review Hi John L,We are honored to receive such a glowing review from you. It's our pleasure to hear that you found our staff knowledgeable and helpful, and that you enjoyed the comfort and convenience of our facilities. We take great pleasure in ensuring all our guests, including those redeeming points, feel valued and appreciated. Thank you for your loyalty and for highlighting the unique aspects of our location. We look forward to welcoming you back soon.- The Staff at InterContinental Boston

  • User:ConciergeCourt

    Trip type: Business

    Amazing Staycation in Boston - Thanks Lily!

    rating30 May 2026

    This is a true five-star InterContinental property - its service is on par with the best of them, the food and dining options are exquisite, the welcome amenities are thoughtful and personalized, and the true gems are people like Lily at the front desk. As an IC ambassador, I am very selective about where I choose to spend my time. The intercontinental Boston never disappoints, but because of the true exemplary check-in that Lily gave me in the beginning, I feel compelled to share this review. It all started off with Lincoln who answered the phone at the front desk, he assured me that everything would be set up and that they would do everything I could to make my stay relaxing. This put my mind at ease, and then paired with the great service I got from Lily upon check-in, I could tell all would be well. She not only asked if I had any plans for the evening but offered the concierge services, As well as seeing if I needed any help with my bags or anything else that she might be able to do. If I needed any assistance I know that she would have made sure that people were willing to help with alacrity. Lily gave me a warm welcome and thanked me for being a diamond member. She also went above and beyond to follow up later making sure that I was enjoying the thoughtful upgrade that was available when I checked in. There's something unique about the five-star service, with a five-star property in the heart of a beautiful city like Boston. It is where local charm meets sophistication and high-end service, and people like Lily carry out the high level of service with grace. Thank you so much to the entire InterContinental team and Lily in particular. I can tell you go far, and look forward to spending another weekend with you in the future. Hotel room was spacious and bested other IC rooms of the similar caliber. Grand as the IC Madrid, but new and modern like the IC Malta or IC San Diego. Hallway leads into huge bathroom, with both a shower and bath And the water pressure is superb.Delighting in the small elegant touches, I appreciate the tasteful decor, local Boston art framed in the bathroom (yes it is spacious enough with great ventilation for a framed piece of artwork), and also the thoughtful spaces to put personal items and clothes in the custom dresser/table feature below the TV. Francesca, Nuva, Fumio, and Spero have also been amazing on past days, but I don't believe they are there anymore - yet the hospitality touches live on in the current team. Soci Assist, Other at Intercontinental Boston By IHG, responded to this review Hi Court N,We are honored by your glowing review and thrilled to hear about your exceptional experience at InterContinental Boston. It's wonderful to know that our team, especially Lily and Lincoln, made your stay memorable with their attentive service. We take great pleasure in providing a blend of local charm and high-end service, and we're delighted that you appreciated the thoughtful amenities and elegant touches in your room. Your kind words about our team members, past and present, truly inspire us to continue delivering outstanding hospitality. We look forward to welcoming you back for another splendid weekend.- The Staff at InterContinental Boston

  • User:Ziad H

    Trip type: Family

    Comfortable ; convenient and pleasant

    rating26 May 2026

    It’s a good hotel ; clean and safe with an excellent location and freindly staff Soci Assist, Other at Intercontinental Boston By IHG, responded to this review Hi Ziad H,We are pleased to hear that you enjoyed your stay with us and appreciated our clean and safe environment, excellent location, and friendly staff. Your positive feedback is truly valued and motivates us to maintain our high standards. We look forward to welcoming you back in the future.- The Staff at InterContinental Boston

  • User:RichardC3733

    Trip type: Solo travel

    Great Hotel - Exceptional Service

    rating25 May 2026

    This past weekend was my first stay here, and it was truly wonderful. I have to give special recognition to the front desk team, especially Inilta. She was incredibly professional, attentive, and went above and beyond to make my stay very comfortable. Thank you so much. See you in July. Soci Assist, Other at Intercontinental Boston By IHG, responded to this review Hi Richard C,We are honored to hear that your first stay with us was truly wonderful. Our front desk team, especially Inilta, will be thrilled to receive your kind recognition. We take great pleasure in ensuring our guests have a comfortable experience, and we look forward to welcoming you back in July.- The Staff at InterContinental Boston

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot