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The Bostonian Boston

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The Bostonian Boston

locationDowntown Crossing - Theatre District, Boston - MA

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About The Bostonian BostonAbout The Bostonian Boston

Location

This elegant hotel is situated by the Faneuil Hall marketplace and is only a short walk from Boston's scenic waterfront, numerous other attractions, and the theatre. Cambridge lies about 7 km from the hotel.

Facility

201 rooms and 9 suites are located on 10 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, room service, a laundry service, a hairdresser and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa and a sauna.

Meals

The dining area includes a bar. The non-smoking restaurant provides high chairs for children. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at The Bostonian Boston Amenities at The Bostonian Boston

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

    • -

      Aerobics

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      Gym

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1396

Very Good

768

Average

288

Poor

168

Terrible

134

Recent Reviews: 2754

  • User:davidcH70EP

    Trip type: Couples

    poor hotel for the money

    rating09 Jun 2026

    For the amount of money you pay, this hotel is awful. Here is why. This hotel could only provide decaf coffee in the rooms and if you wanted regular coffee, you had to pay for it just outside the elevators on the ground floor. When I called the desk to ask they bring me a couple packets of regular coffee, I was told it would be delivered to my room but after over an hour I went down to the desk and they told me who ever ordered the coffee did not order regular coffee and they dont have it. It would have been easy to have just called my room back and told me but when i went to the desk, there was only 1 staff member and she was talking to a freind on a personal call. The television then shut off automatically after being on for 10 minutes and we called the fron desk, they did send a guy up to our room and he told us there was nothing he could do as maintenance staff moved the antennae and it could not be fixed on this night. the luggage stand we put our suitcase on was wobbly and was unsafe, we called the desk and they said they would bring a new one up, it did not arrive after about 2 hours. This was all within the first night there. Another hotel guest came to the front desk and also voiced her complaints to the staff earlier that evening. The other guests were unhappy. The staff here seems rather uptight and not freindly, it seems they are not happy working there at all. The in house restaurant at the hotel is 26 North and the man who works the bar there is named Sayeed. Of all the staff who works there or is affiliated with the hotel, he seems like the only person there who knows customer service and has a solid work ethic. The Bostonian Hotel should make him the top manager at the hotel. Sayeed got me a cup of regular coffee which was nice because the Bostonian cant even put 10 cent packges of regular coffee in your room and yet they charge a steep price based on their location. Do yourself a favor, just try to book the Canopy Hotel around the corner. it's about the same price and the staff at the Canopy appear to enjoy their jobs and make it worth the price.

  • User:Global40533344759

    Trip type: Business

    One of the best hotels in Boston - great staff!

    rating08 Jun 2026

    The Bostonian Hotel is my go-to hotel whenever I visit Boston, whether for work or a personal trip. The location is excellent, the rooms are always clean, and most importantly, the staff consistently greets guests with genuine warmth and a smile.During my most recent stay, a hotel manager named Alexandre handled my check-in. He was incredibly welcoming and knowledgeable, offering great recommendations on places to eat and things to see around the city. He made my stay even more enjoyable than previous visits! I thought I know Boston well! What impressed me most was that when I checked out, Alexandre politely asked about my experience and genuinely wanted to know if there was anything the hotel could do better. That level of care and attention is rare these days and speaks volumes about his professionalism and dedication to guest satisfaction.We need more hotel managers like Alexandre. Looking forward to returning to The Bostonian Hotel soon! Dedicated Management, Owner at The Bostonian Hotel Boston, responded to this review Thank you for the wonderful review. It truly means a lot to know that everything, especially Alexandre’s warm and attentive service, helped make your stay memorable. We look forward to welcoming you back whenever your travels bring you to Boston.Sincerely,The Bostonian Boston

  • User:P2950OJjoser

    Trip type: Family

    Great

    rating05 Jun 2026

    Great hotel but do not use restaurant inside one of the worst Dedicated Management, Owner at The Bostonian Hotel Boston, responded to this review Thank you for sharing your candid review. While we're delighted to hear that your overall experience was great, we regret that not everything hit the mark. We've taken note of your feedback and will share it with our team to guide necessary improvements. We hope to welcome you back for a flawless stay next time.Sincerely,The Bostonian Boston

  • User:SusanD98

    Trip type: Couples

    Not what we expected

    rating03 Jun 2026

    Very dated hotel. Carpet stains everywhere. Noisy. Only one elevator working and no one working on getting other fixed. Heavy dust in room on back of the door. Staff needs to smile. Seem very unhappy. Would struggle to give this 3 star hotel 2 stars!Bellmen were wonderful. Very helpful and friendly. Dedicated Management, Owner at The Bostonian Hotel Boston, responded to this review Thank you for sharing your experience. We deeply regret the inconveniences you faced during your stay, as this falls far below the standards we strive to provide. Your feedback has been shared with our team to ensure we improve for future guests. We sincerely hope to have the opportunity to restore your confidence in us.Sincerely,The Bostonian Boston

  • User:Nathan M

    Trip type: Family

    Family Vacation

    rating02 Jun 2026

    Excellent location. Clean and comfortable rooms. Terrible service. Dedicated Management, Owner at The Bostonian Hotel Boston, responded to this review Thank you for sharing your candid review. We’re pleased you enjoyed our convenient location and comfortable rooms. We're genuinely concerned to hear that certain aspects of your stay fell short of expectations. Your feedback is important to us, and we’ll be looking into this further. We hope you'll consider giving us another chance in the future.Sincerely,The Bostonian Boston

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