The Inn at Longwood Medical

Recent Reviews: 1121

• User: Jairo E

  Trip type: Solo travel

  Bad experience with the Hotel and Priceline

  My recent stay at the Inn at Longwood Medical was marred by booking issues and billing practices involving both the hotel and Priceline.First, despite booking and paying for a room with two king-sized beds, I was given a room with only one bed upon arrival. When we brought this up, neither the front desk nor the third-party booking platform took accountability or offered a meaningful resolution fo… Read moreMy recent stay at the Inn at Longwood Medical was marred by booking issues and billing practices involving both the hotel and Priceline.First, despite booking and paying for a room with two king-sized beds, I was given a room with only one bed upon arrival. Wh… Read more

• User: betsy w

  Trip type: Family

  Best Boston stay in a long time!

  We appreciated being able to stay here before a medical procedure. The check-in person was very welcoming & helpful. The room was spotless & simply furnished but had everything we needed. Parking was easy. Overall a really positive experience. Yolcie Jeanty, Guest Services / Front Office at The Inn At Longwood Medical, responded to this review Dear Betsy,Thank you so much for the wond… Read moreWe appreciated being able to stay here before a medical procedure. The check-in person was very welcoming & helpful. The room was spotless & simply furnished but had everything we needed. Parking was easy. Overall a really positive experience. Yolci… Read more

• User: Edward J

  Trip type: Family

  Great Location Poor Service

  The location could not be better when visiting with Family at the Boston Children’s Hospital. There is on-site parking as well as restaurants.Pros:The highlight is its location and the room’s cleanliness. Just minutes from the Hospital. The Cleaning staff and their Supervisors were professional & exceedingly friendly and cheerful.Cons:The rooms are a little bit dated but very functional for ou… Read moreThe location could not be better when visiting with Family at the Boston Children’s Hospital. There is on-site parking as well as restaurants.Pros:The highlight is its location and the room’s cleanliness. Just minutes from the Hospital. The Cleaning staff and… Read more

• User: kristinb61706

  Trip type: Family

  Sarah at the Inn at Longwood Medical

  Sara was absolutely amazing! From the moment we met her, she was incredibly helpful, understanding, and patient, especially when navigating the needs of our elderly family members. She handled every situation with such kindness and compassion, making what sometimes felt like impossible situations somehow work.Her professionalism, genuine care, and willingness to go above and beyond made all the di… Read moreSara was absolutely amazing! From the moment we met her, she was incredibly helpful, understanding, and patient, especially when navigating the needs of our elderly family members. She handled every situation with such kindness and compassion, making what some… Read more

• User: Hank B

  Trip type: Business

  Extra fees..... not good

  Hotel is clean and rooms are nice. However, upon check-in, I was told if I wanted to check in at 1pm (instead of 2pm) I would have to pay a $50 early check-in fee. Also, I was told that in addition to an already expensive room at almost $600, I would be charged another $30 "facilities fee". There are already taxes on the room. Such a joke to have $80 in ancillary fees for absolutely NO reason.… Read moreHotel is clean and rooms are nice. However, upon check-in, I was told if I wanted to check in at 1pm (instead of 2pm) I would have to pay a $50 early check-in fee. Also, I was told that in addition to an already expensive room at almost $600, I would be charge… Read more