The Midtown Hotel MOD Collection by Sonesta

Recent Reviews: 13

• User: jamesd625

  Trip type: Family

  Great experience

  Booked even though there are a number of poor reviews. My experience was very good. Used a third party site for the reservation. Complaints about the area and appearance of the exterior are unfounded. It’s not a brand new structure, but it looked fine esthetically and the area absolutely fine; it’s only two blocks from the Prudential. The front desk staff were friendly and helpful. Check-in was su… Read moreBooked even though there are a number of poor reviews. My experience was very good. Used a third party site for the reservation. Complaints about the area and appearance of the exterior are unfounded. It’s not a brand new structure, but it looked fine esthetic… Read more

• User: colbycop

  Trip type: Couples

  Looks dumpy!

  I went to check out this hotel because a friend of mine might be staying there next month. I don't know where this hotel got the photo of the front of the building, but it looks nothing like this! The outside is overrun with weeds and overgrown bushes, etc. Looks like a real dump! How do you expect to attract customers when you don't even take care of the front entrance! Shows a lack of care and c… Read moreI went to check out this hotel because a friend of mine might be staying there next month. I don't know where this hotel got the photo of the front of the building, but it looks nothing like this! The outside is overrun with weeds and overgrown bushes, etc. Lo… Read more

• User: Christopher D

  Trip type: Couples

  The Worst Customer Service Ever

  **GO ELSEWHERE** Horrible customer service - the worst I've ever seen. I booked with a 3rd party reservation site (done many times before) where the hotel selects the room type. They put me in a room (which is more suited to be a closet) with a twin bed which I can't fit into so I didn't take the room. They didn't have another room available so the front desk agent apologized and told me she'd giv… Read more**GO ELSEWHERE** Horrible customer service - the worst I've ever seen. I booked with a 3rd party reservation site (done many times before) where the hotel selects the room type. They put me in a room (which is more suited to be a closet) with a twin bed which… Read more

• User: E32ZQjenc

  Trip type: Solo travel

  Spacious clean room but outside less desirable

  I had a good experience here; more positive than some other comments. I stayed for one night intentionally to be on Huntington Street near the bus to/from NYC,, and seemed the most reasonable for $300 (!!) versus all else being $400+. The room was generously large, clean and updated. Bfast was fine for me with apples and muffins but that may not be enough for others, esp if with a family and you n… Read moreI had a good experience here; more positive than some other comments. I stayed for one night intentionally to be on Huntington Street near the bus to/from NYC,, and seemed the most reasonable for $300 (!!) versus all else being $400+. The room was generously l… Read more

• User: craig m

  Trip type: Couples

  Rip ?

  I 87 to be making for the World cup.Unfortunately things changed so I had to cancel my booking ( well I thought I had )Upon contacting the hotel to explain there was absolutely no help from the 2 staff who took my phone calls.Overcharged in the first placed amd then to get stung with this bill and something you know you cancelled is just disgusting. General Manager, Marketing at The Midtown Hot… Read moreI 87 to be making for the World cup.Unfortunately things changed so I had to cancel my booking ( well I thought I had )Upon contacting the hotel to explain there was absolutely no help from the 2 staff who took my phone calls.Overcharged in the first placed am… Read more