So for starters they have roaches at this motel, not just one but many(see pictures below) but that’s just the beginning of my experience with this place. I stayed for 4 days total(paid every day and way more than the room was worth) on the last day of my stay after working all day I get in to discover my belongings had been moved and gone through. My new Mac mini, keyboard and track pad all missing. Empty cans of soda not belonging to me were left, and my cat was missing. Long story short I had to call the police. All staff on site told multiple different stories all of which were lies. Finally after calling corporate and the police a second time. Motel staff admitted to taking my cat and giving him to a random friend who lives 3 hours away. I’ve had that cat for over 11 years, and the fact that they thought it was ok and a game to go into my room and STEAL from me and take my cat and put him through undue stress at his age is completely and utterly disgusting and shows they are the lowest levels of human beings in existence. To say I’m infuriated is an understatement, I guess they’ll learn from their mistakes when the health department and my lawyer come knocking tomorrow. This place should be shut down permanently and demolished, and all the staff that work there deserve to be doing some time behind bars.
User:Kate B
Trip type: Friends getaway
Terrible, dirty and rude staff
13 Jan 2026
This place was disgusting, our door would not lock properly and there were bugs crawling on the walls and floors, they looked like bed bugs. We decided not to stay there and tried to speak to the front desk attendant about our options and complain and he himself said he would not stay here, they were no help. Took over a week to get in touch with Mike the manager who was very rude and unhelpful.
Madison Velian, Marketing at Red Roof Inn Buffalo - Hamburg/ I-90, responded to this review
Dear K2811NDkateb,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Buffalo – Hamburg/ I-90. We are saddened to read that your stay fell short of your expectations due to the bed bugs you reported and that your stay was inconvenienced by the interaction you detailed. Our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely, Hannah Red Roof Management RediResponse Specialist
User:Meleana H
Trip type: Couples
Gross
31 Dec 2025
The room smells clean but …Stained sheets, walls, and I couldn’t even think of showering there- the bathroom was the worst with all sorts of mystery splatters on the door and the baseboard was unreal filthy. One of the dirtiest bathrooms I was in, of the rest stops along the way. The place needs updating and a deep clean. $88 bucks a night. The bed was actually pretty comfortable and the tv is fine so if you are desperate as we were in a snow storm, you’ll sleep better than in your car.
Madison Velian, Marketing at Red Roof Inn Buffalo - Hamburg/ I-90, responded to this review
Dear Meleana H, Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo – Hamburg/ I-90. I'm really sorry you had such a negative experience with the cleanliness of your room. It's disheartening to hear about the stains on the sheets and walls, as well as the condition of the bathroom. We definitely want every guest to feel comfortable and safe, and it sounds like we missed the mark during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReysheRed Roof Management RediResponse Specialist
User:DrSoule
Trip type: Couples
Needs cleaning and cold showers
09 Sept 2025
We had checked in and settled down. Spouse went to sleep. I went to use the commode and there was feces on the outside of the toilet. Cleaned it with the clorox wipes we travel with. After sitting down I saw more brown stuff on the walls. Cleaned that too. I wanted to leave but husband exhausted so I put up with it. Next morning the shower was tepid. NOT hot. Spouse said water was not even hot enough to shave with. Other issues- door had large gap around edge and some stood too close and smoked at about 11pm. The AC was quite noisy although it did a good job of cooling.
Madison Velian, Marketing at Red Roof Inn Buffalo - Hamburg/ I-90, responded to this review
Dear DrSoule,Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo – Hamburg/ I-90. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the cleanliness you observed in your room and malfunctioning of the shower temperature.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
User:Joseph H
Trip type: Family
Total garbage and not worth the price
31 Aug 2025
Disgraceful and dirty smelly outdated. Last time I spend this amount of my money for a hotel could've spent another $30 a night and stayed at the comfort inn. Paid $398.00 for three nights with 3 people total. This place is as bad as motel 6. Never again
Madison Velian, Marketing at Red Roof Inn Buffalo - Hamburg/ I-90, responded to this review
Dear JosephhF28XM,Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo - Hamburg- I-90. I am very sorry to hear about the experience you had at our hotel. You indicated that you were displeased with the overall condition of the location. We strive to provide a comfortable and pleasant stay for all our guests, and we sincerely apologize that your stay fell short of your expectations due to your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. While we regret that you won’t be returning to this location, we hope you’ll consider staying with one of our other hotels within our family of brands, where we’re committed to providing a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
Buffalo, Buffalo - NY
About Red Roof Inn Buffalo - Hamburg/ I-90
User Rating & Reviews
06 Apr 2026
0204 505 9777