Red Roof Inn Buffalo - Niagara Airport

Recent Reviews: 530

• User:Happiness53074137509

  Trip type: Couples

  No upkeep, falling apart, towels issues, no ice.

  09 Sept 2026

  The 4 pics show the following. Toilette was loose with a lid that doesn’t fit, Mold growing behind the toilet Molding and trim falling off the walls, bits of the popcorn ceiling finish kept falling on the beds. Other issues, Had a hard time getting fresh towels and the towels were the smallest thinnest i had ever seen, bedspread was dirty when we arrived and couldn’t get them to give us s clean one, no ice available. On the plus side, TV and fridge both worked. Madison Velian, Marketing at Red Roof Inn Buffalo Niagara Airport, responded to this review Dear Happiness53074137509,Thank you for taking the time to provide feedback about your recent stay at the Red Roof Inn Buffalo - Niagara Airport. We appreciate you bringing these issues to our attention, as it helps us identify areas for improvement. It is concerning to hear about the cleanliness and maintenance concerns you experienced, such as the loose toilet, mold, and falling trim. We strive to ensure all guest rooms meet our high standards of comfort and care, and clearly, we fell short in your case. Additionally, the lack of fresh towels and ice availability are unacceptable. Please know that we will share your feedback with the hotel team to address these problems. While we are glad the TV and fridge were functioning properly, we understand your overall experience did not meet your expectations.We will use this as a learning opportunity to enhance our operations and better serve our guests moving forward. We hope you will consider giving Red Roof another opportunity to provide you with the comfortable and hospitable stay you deserve. Please let us know if there is anything else we can do to regain your trust.Sincerely,DevineRed Roof ManagementRediResponse Specialist

  Read more

• User:Nancy S

  Trip type: Solo travel

  Don’t stay here anymore

  30 Aug 2026

  My 4th time here but never again due to little customer satisfaction this time . Internet off / on constantly ( told it’s because others are accessing ) soap turned toxic w mold the next morning ( was told it was not their soap cuz they had soap dispensers ( not true) and I was made to feel like I made the soap story up for a free room vs any concern for safety , no coffee pot, blow dryer as it was ripped off wall, Garbage around what could be a beautiful property adjoining woods.Then I asked about a room I potentially needed for 2 additional nights and the manger tried charging me $200.00 a night .There a nice hotel in price range right next door . Plus other places that are competitive and care about the customer!I never EVER complain but don’t stay here . You are not a valued customer , y Madison Velian, Marketing at Red Roof Inn Buffalo Niagara Airport, responded to this review Dear Nancy38014,We are saddened to hear that your recent stay at the Red Roof Inn Buffalo - Niagara Airport did not meet your expectations. Thank you for taking the time to provide this detailed feedback - it is greatly appreciated, as it helps us identify areas for improvement. We understand your frustration with the issues you encountered, such as the inconsistent internet, the soap dispenser concerns, and the missing in-room amenities. Please know that we take all guest feedback seriously and will be sure to address these matters with the hotel management team. Your safety and satisfaction are of the utmost importance to us.While each of our hotels operates independently, all share a commitment to delivering a consistent and positive guest experience. We understand your disappointment, but we hope you will consider giving our brand another opportunity to serve you at one of our many other locations. Our teams across the country are dedicated to ensuring your next stay reflects the standards of comfort, care, and hospitality that Red Roof is known for. We truly appreciate your feedback and the opportunity to regain your trust in the future.Sincerely,AireenRed Roof ManagementRediResponse Specialist

  Read more

• User:Sjsteck

  Trip type: Family

  They over book here and don't guarantee you will have a room at all!!!

  01 Aug 2026

  We booked two rooms with double beds, two weeks prior to trip to the Falls. After walking ten miles, we headed to the hotel only to be told, they did not have our rooms! They tried to give us one bed per room stating that that is all they had available! In other words, they booked our rooms, probably at an up charge, to someone else!So we ended up driving 3 hours home! We were given no real explanation or compensation. Horrible experience! Would never book at another Red Roof Inn!!! Madison Velian, Marketing at Red Roof Inn Buffalo Niagara Airport, responded to this review Dear Sjsteck,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Buffalo - Niagara Airport. It is disheartening to learn that your reserved rooms were not available upon your arrival and that your experience was inconvenienced by the interaction you detailed. As a brand, we strive to ensure all reservations are honored and guests are provided the accommodations they have booked. I will share this feedback with the staff right away to have it looked into and addressed.We aim to provide you with an exceptional experience at Red Roof. We hope you will consider giving our brand another opportunity to serve you in the future, as we are committed to providing a consistently positive guest experience.Sincerely,HannahRed Roof ManagementRediResponse Specialist

  Read more

• User:Aaron Y

  Trip type: Solo travel

  Not Good.

  01 Aug 2026

  I checked in around 2AM after several hours of flight delays. The employee at the check-in counter was very nice and got me checked in quickly and gave directions to my room, which turned out to be an Accessible Room. This might be the least comfortable room I have ever stayed in. There was a strong smell of stale cigatette smoke. The AC unit was loud, and made this awful grinding sqeal sound when it shut off, only for it to kick back on again after a few minutes. The bed was hard as a rock, with a massive dip in the middle, and the frame squeaked with every movement. At least the sheets felt clean. The bathroom felt like a gas station bathroom. The sink was mounted directly on the wall, and the only surface was an uneven metal shelf that seemed a little too high to be accessible, but I can't say for certain. There were holes drilled in the wall as if the mirror had been moved. There was no soap near the sink, I had to get body wash from the shower dispenser to was my hands. Honestly, I would have left to stay somewhere else if I hadn't had to spend $40 on an uber there from the airport (thanks rental car company) and it wasn't already 2AM. I had planned to stay at this same hotel on my return trip to the airport the following week, but after this room, I canceled that reservation and stayed somewhere that I knew would be good. The price was good, but you get waht you pay for I guess. Madison Velian, Marketing at Red Roof Inn Buffalo Niagara Airport, responded to this review Dear T648AWaarony,Thank you for taking the time to provide feedback on your recent stay at the Red Roof Inn Buffalo - Niagara Airport. We are saddened to hear that your stay did not meet your expectations. The issues you described with the room conditions, including the smoke odor, noisy air conditioner unit, and uncomfortable bed, are certainly not the standards we strive for. As a brand, we aim to provide clean, comfortable accommodations for all our guests, and it's clear we fell short in your case. I will share this feedback with the staff right away to have it looked into and addressed.We would welcome the opportunity to host you again in the future and demonstrate the level of hospitality Red Roof is known for. We hope you'll consider giving us another chance to serve you well. Sincerely,HannahRed Roof ManagementRediResponse Specialist

  Read more

• User:Elaina S

  Trip type: Solo travel

  yikes

  30 Jul 2026

  room smelt terrible, it was dirty, uncomfortable and low key scary as a solo female traveler. do not recommend, especially for $100 Madison Velian, Marketing at Red Roof Inn Buffalo Niagara Airport, responded to this review Dear Elainas313,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Buffalo - Niagara Airport. We are saddened to hear about the situation you described regarding the cleanliness and overall condition of your room. We aim to align our guests with accommodations that exceed their needs.We aim to provide you with an exceptional experience at Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we at Red Roof are dedicated to ensuring a more enjoyable stay.Sincerely,AireenRed Roof ManagementRediResponse Specialist

  Read more