Hilton Garden Inn Monterey

Recent Reviews: 2043

• User:Martin W

  Trip type: Family

  Brilliant

  18 Apr 2026

  Lovely hotel in a good location.Rooms are lovely, pool area is great and fitness suite is very good.Great staff and amenities. Chase Ramirez, Owner at Hilton Garden Inn Monterey, responded to this review Thank you so much for the review and response! Looking forward to having you back!

• User:N6879WLronalda

  Trip type: Family

  Very nice property in sightly secluded locaton

  14 Feb 2026

  NICE property. A little secluded but just minutes from downtown. Price is reasonable for Monterey. If handicapped/disabled mention that and you get free parking that otherwise is $20/night. Chase Ramirez, Owner at Hilton Garden Inn Monterey, responded to this review Thank you for the kind and thoughtful words! We appreciate the patronage and hope to have you back soon, thank you.

• User:Darioush E

  Trip type: Couples

  Worst hotel experience

  13 Feb 2026

  Terrible experience here. Would not recommend. Arrived to find they gave away our upgraded room to someone else. They offered us a free parking space for our inconvenience but even told us “good luck finding a space.” In addition, finding the room itself was a maze. The front desk did not give clear directions - we almost got trapped in the parking garage. So after parking outdoors, we had to walk all over the complex with our luggage trying to find our room. Most importantly, it’s almost 11PM and we found that the toilet was not flushing. So after calling the front desk and learning they had absolutely zero available rooms, we had to wait for someone to come and fix it. We’re beyond exhausted now and find this the worst hotel experience. On a positive note, the second shift handling the situation and the gentleman who repaired the toilet were very patient and efficient. Chase Ramirez, Owner at Hilton Garden Inn Monterey, responded to this review We are so sorry to hear this information, and will review collectively as a Team. We appreciate your feedback, and hope to have you as our guest once more down the road. Thank you again.

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• User:Shonnay B

  Trip type: Friends getaway

  Don't even bother

  30 Jan 2026

  This was the most disappointing stay I have ever had at a Hilton property. The hotel feels like a subpar attempt at updating a motel while still charging typical Hilton prices. I stayed two nights, including a Saturday, in room 200. The room was loud, and I could hear conversations and commotion from the lobby and bar late into the night. The shower leaked throughout my stay, and the refrigerator did not work. Even after cranking the settings all the way, my very expensive leftovers were spoiled.Breakfast did not make matters better and was easily the worst “continental breakfast” I have experienced at any Hilton or major hotel chain. There were only two options: the continental “buffet” or a very limited menu, neither of which was particularly vegetarian- or gluten-free-friendly. The only “baked good” I could eat was gluten-free bread, which was only available upon request. One morning, the hot items were not even offered, yet I was still charged $20 for fruit, gluten-free bread, and scrambled eggs I requested as an add-on. I also never received the plain yogurt that was supposed to be included.At checkout, there was only one front desk agent, who didn’t even ask how my stay had been. I had to point out that the food and beverage credit had not been applied to my account. This credit was absolutely the only reason I chose to participate in the joke of a breakfast offering. The agent said it was added, but several days later the charge still has not been removed.Overall, this property is less than mediocre and not worth the price. Management should seriously evaluate both the condition of the hotel and the level of service being provided. I should have stayed across the street at the Hyatt, where the breakfast can at least justify the price. Chase Ramirez, Owner at Hilton Garden Inn Monterey, responded to this review Thank you for the information and details. We will review these details collectively and work on as a Team, thank you.

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• User:traveler1282384

  Trip type: Couples

  Could be Better

  28 Dec 2025

  I expected more from a Hilton. Everyone working there was really nice, but our room had a funky smell and definitely wasn’t the cleanest. For $200 a night I’d stay somewhere else in the future. Chase Ramirez, Owner at Hilton Garden Inn Monterey, responded to this review Thank you for the comments and information. We will definitely review as a Team, and look to enhance/work on this area of concern. Thank you again, for sharing.

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