Doubletree By Hilton South Charlotte Tyvola

Recent Reviews: 255

• User:Vanessa B

  Trip type: Business

  Customer Service

  30 Apr 2026

  Such a breath of fresh air from the customer service received by Mr. Dale Greenidge. Nice atmosphere! I plan to visit again! General Manager, General Manager at DoubleTree by Hilton South Charlotte Tyvola, responded to this review Dear Vanessa,We are delighted to hear you enjoyed great service at DoubleTree by Hilton South Charlotte Tyvola! Dale and the rest of our team go above and beyond to take care of our guests, and he'll appreciate your kind rating. Thank you for staying with us, and we look forward to welcoming you back!Kendale Kinlow General Manager cltce_gm@hilton.com

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• User:Jeffery G

  Trip type: Business

  Very clean hotel with excellent service

  27 Apr 2026

  I was skeptical to stay here, but was pleasantly surprised. Jake (at the front desk), greeted me with a smile and provided excellent customer service. He joked around while checking me in and made my day better. The hotel is extremely clean and the rooms are updated. All of the staff are kind and the restaurant food was very delicious and reasonably priced. I appreciate Jake for making this day pretty awesome. General Manager, General Manager at DoubleTree by Hilton South Charlotte Tyvola, responded to this review Dear Jeffery,Thank you for the lovely review. From the moment you arrive to the minute you depart, our team understands that those first and last moments matter most. Jake will be delighted to hear that he made your stay with us all the more memorable. Thank you again for deciding to stay with us, and we hope to welcome you back to DoubleTree by Hilton South Charlotte Tyvola, where hospitality lives and breathes. Until then, safe travels.Kendale KinlowGeneral Manager

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• User:shenaet2018

  Trip type: Business

  Great experience

  14 Apr 2026

  Ms. Rachel was very sweet, super professional and accommodating. Ask for her. General Manager, General Manager at DoubleTree by Hilton South Charlotte Tyvola, responded to this review Dear Shenae,Having you as our guest was such a pleasure. It is wonderful that Rachel made such a positive impression with her warmth, professionalism, and attentiveness. Thank you for taking the time to recognize her efforts, as it truly means a great deal. Take care, and we hope to welcome you back again soon.Kendale KinlowGeneral Managercltce_gm@hilton.com

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• User:Jose C

  Trip type: Family

  Extremely long wait for Airport Shuttle

  07 Apr 2026

  We were told to wait by Airport Shuttle Zone 1 by the hotel operator.An hour later, same operator stated the shuttle was fueling up and will arrive in another 10 minutes.Almost another hour and the shuttle finally arrived.Avoid booking if Shuttle Transportation is a deciding factor. General Manager, General Manager at DoubleTree by Hilton South Charlotte Tyvola, responded to this review Dear Jose,Thank you for leaving a review. We're truly disappointed to learn about your experience with our airport shuttle, and we understand how this must have impacted your stay. Rest assured, we'll review these concerns promptly so we're providing reliable and consistent transport service. If you're back in the area, we hope to provide you with a more satisfying visit.Kendale KinlowGeneral Managercltce_gm@hilton.com

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• User:8400raveny

  Trip type: Couples

  Amazing

  05 Mar 2026

  the front desk was so helpful! they went above and beyond. Caila and Jake both helped me out during my stay! will definitely stay again when in town General Manager, General Manager at DoubleTree by Hilton South Charlotte Tyvola, responded to this review Thank you for taking the time to share your feedback about your stay. It’s wonderful to know that Caila and Jake made such a positive impression during your visit, and that their attentiveness and willingness to assist helped make your time with us even more enjoyable. Moments like those truly reflect the kind of hospitality our hotel strives to provide. We look forward to welcoming you back to DoubleTree by Hilton South Charlotte Tyvola again soon.Kendale KinlowGeneral Managercltce_gm@hilton.com

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