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Best Western Chicago - Downers Grove

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Best Western Chicago - Downers Grove

locationDowntown, Chicago - IL

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About Best Western Chicago - Downers GroveAbout Best Western Chicago - Downers Grove

Location

This hotel is located in Downers Grove.

Facility

The hotel has a lift and features 120 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and drinks machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The hotel offers various facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A desk is provided. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Guests can relax and enjoy the sun loungers and parasols provided. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day.

Amenities at Best Western Chicago - Downers Grove Amenities at Best Western Chicago - Downers Grove

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

133

Very Good

85

Average

32

Poor

19

Terrible

17

Recent Reviews: 286

  • User:Laura W

    Trip type: Solo travel

    Doors are not secure at all

    rating14 Apr 2026

    As friendly and nice that the staff was, I unfortunately can’t in good faith recommend this location. After checking in and getting settled into the room, I made the horrifying discovery that there was a sizable gap around the door entrance. The gap is definitely large enough for a wire to come thru and disarm the security lock. I ended up staying 2 nights but only because I was able to secure the door with some out of the box thinking. I left nothing of value in the room during the day for that same reason. This would be a great hotel if not for this! GABRIEL JAURIDEZ, General Manager at Best Western Chicago - Downers Grove, responded to this review Dear laurawK3932KT,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

  • User:Paxton M

    Trip type: Family

    Just OKAY

    rating13 Jan 2026

    Convenient location. Pretty quiet from the road. Loud only because the walls are thinner. Mattresses were lumpy. Food was nice: warm sausages, potatoes, scrambled eggs, fruit. Coffee/Tea was always full. Heating/Cooling elements were squeaky. I think this place could be updated a bit but it was OK for the three nights we were there.

  • User:Yolanda C

    Trip type: Solo travel

    DONT GO HERE!

    rating17 Oct 2025

    I will never come here again! It’s midnight and folks are having parties and when you ask the front people to ask them to stop they told me that it’s part of the consequence, GABRIEL JAURIDEZ, General Manager at Best Western Chicago - Downers Grove, responded to this review Dear yolandacF5458GM,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

  • User:Michelle V

    Trip type: Family

    Acceptable for a room to sleep

    rating04 Oct 2025

    First room was extremely musty. After 30 minutes of the staff figuring out how to reassign our room in the computer system, we arrived in a 2nd room. Although clean, the rooms were both in disrepair with patched up holes in doors. This hotel is in need of renovation. Breakfast food was subpar with the bfast nook too small to accommodate the number of guests present. We will not be returning.

  • User:faithlikestotravel

    Trip type: Couples

    Great location! Okay room.

    rating21 Sept 2025

    Good location, close to I-355, I-88, and lots of restaurants and shopping. Breakfast was good with eggs, ham, waffles and fruit. The breakfast seating area was pretty small. Didn't like the fact that there was no blackout shade for the window. The hardware was there for one, but no shade. Pool area looked nice. We did have an issue with loud people in the hall at 3 am and a couple of people smoking pot outside one of the side doors to the hotel.

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