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Best Western Grant Park Hotel

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Best Western Grant Park Hotel

locationGrant Park, Chicago - IL

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About Best Western Grant Park HotelAbout Best Western Grant Park Hotel

Location

The hotel is located across from Grant Park museum, 1.6 km from Millennium Towers and Chicago's theatre district. The establishment is within walking distance of Chicago's great attractions.

Facility

The hotel has a lift and features 172 rooms. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a babysitting service, a childcare service, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The outdoor pool complex provides invigorating refreshment. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals

Various dining options are available, including a non-smoking restaurant, a dining room, a breakfast room, a café and a bar. In addition to breakfast, the hotel also offers lunch and dinner à la carte.

Amenities at Best Western Grant Park Hotel Amenities at Best Western Grant Park Hotel

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sun terrace

LocationLocation

Map preview

Around this property:

Park

402 m

Shopping opportunities

1.61 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

436

Very Good

575

Average

439

Poor

205

Terrible

189

Recent Reviews: 1844

  • User:Severina A

    Trip type: Family

    Nothing good except location

    rating17 May 2026

    The location of this hotel was perfect for what we can for, but everything else was subpar. The rooms were filthy, bathroom was filled with mold and the hairdryer threw sparks in my face. I will never stay at a Best Western again. The price was way to high for the product we received. We did not receive any instruction on how to connect to the wifi and there was no food service available. Luckily we were close to a cafe.

  • User:Robin M

    Trip type: Family

    If you want “cheap”, stay here. If you’re looking for want nice, don’t stay here

    rating26 Apr 2026

    I’m going to keep this simple, if you’re looking for an “affordable” option in the city, this will work, if you’re looking for a nice option, don’t stay here. Or at least not in the room I was in this past weekend (4/23-4/26). Yes, the room was small (we stayed in one with 2 doubles) but that wasn’t a deal breaker. The problems I had were as follows, 1. Beds were horribly lumpy and uncomfortable 2. Questionable bodily fluid mark on nightstand 3. Desk chair completely broken 4. Attempted patch job of ceiling above shower with clear opening and what appeared to be mold showing through 5. We were approached by a creepy guy at the restrooms in the vestibule between the hotel lobby and Paris Baguette.

  • User:David J

    Trip type: Solo travel

    Pick another best western hotel

    rating06 Apr 2026

    Good location, nice atmosphere, rooms outdated & small, overly priced, very cleaned,

  • User:evee g

    Trip type: Couples

    My Stay In Chicago March 2026!!

    rating20 Mar 2026

    I stayed here for my birthday trip, stayed for 5 nights and before heading to chicago i read the reviews for this hotel and made me rethink staying here… Honestly i had a good time and experience, check in was smooth and front desk was nice to me and my boyfriend, room was great for a “non fancy” hotel, there was some flaws here and there but for a hotel like this you expect that. The house keepers are really nice people one chatted with me and my boyfriend in the elevator and they cleaned the room everyday which is appreciated. There is a Paris Baguette down close to the lobby and loved that i could go and get some sweet treats to head to the room to enjoy and its also 10% off if you stay in the hotel. I have no complaints!! i would stay here again, is close to buses, trains and downtown it was perfect distance. im sorry for the people who had a bad experience here. The only reason why i dont put 5 stars is because people dont respect your sleep, my first night there around 3am loud music was playing and someone banging in someone’s door, it woke my boyfriend and I from our peaceful sleep but we wasn’t the only ones it was also the rooms close to us that open and tried to figure out what was going on and called cops, but everything was fine i believe so, from there my nights were good. Overall i give my stay a 8.5/10 !!! :)

  • User:Josh L

    Trip type: Couples

    Triple D. Damaged, Dirty, and Dangerous.

    rating15 Mar 2026

    Stay away from this hotel. PERIOD. I rate this hotel with a Triple D. Damaged, Dirty, and Dangerous.If you get room 423, you better ask for a different one asap, though I'm not sure it'll help.Pro: centrally located spot in Chicago, everything is close by.Bad: booked the king size suite for 3 nights for about $1000 which we knew what we were getting into with it being St. Patrick's Day weekend and in a central location. It was supposed be a lowkey weekend that turned super stressful.The room was damaged, dirty and carpet reeked. When rinsing your mouth in sink water, it tastes off. And no, it wasn't just city tap. Makes you scared that you're in a Cecil Hotel situation.On night 2, the lamp burst and shocked my partner and took out the power in the room. I reported it to the front desk concierge, Issac, who was nonchalant and didn't act surprised at all. There was no apology or asking if we were ok. He simply called an engineer up and acted like we were bothering him for reporting this.We go back upstairs and the engineer had turned the power back on by that time. When he went to remove the lamp, it blew again and we had a firework show of sparks. He was super apologetic about our situation and remarked that it was super dangerous and was glad he didn't touch it when it sparked. Me too dude.I went back down to ask Issac to get in touch with management because this was just getting crazy. He stated that Oscar, the front desk manager, wouldn't be back in until the 8am in the morning. I asked him if he could take an incident report to document it and Issac said no. Dude....Next day, I go down at 8:12am and ask for Oscar. Oh he's not here yet. (I'll give him grace, maybe he's running late)I go back to check in later in the day to speak with Oscar. I explain the prior night, and damage to the room etc. and he says he understands. Doesn't do an incident report as I re-requested. Can't offer us another room because they are full. Only gives 1 night refund because the incident ONLY happened that one day even though the room was less than adequate and all other outlets were questionable.I don't book hotels often and didn't realize Best Westerns were independently owned franchises. My bad for not doing research, you're bad for operating a business poorly.

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