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Best Western Plus Chicago Hillside

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Best Western Plus Chicago Hillside

locationSuburb, Chicago - IL

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About Best Western Plus Chicago HillsideAbout Best Western Plus Chicago Hillside

Location

This hotel is located in Hillside.

Facility

The hotel has a lift and features 238 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. There are many ways to relax or stay active at the hotel, including a gym, billiards and aerobics.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Alcoholic beverages are available.

Amenities at Best Western Plus Chicago Hillside Amenities at Best Western Plus Chicago Hillside

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Billiards/Snooker

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      Gym

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

201

Very Good

164

Average

105

Poor

51

Terrible

54

Recent Reviews: 575

  • User:Alec M

    Trip type: Business

    There’s better options for your money

    rating24 Jan 2026

    The location is a pain, the atmosphere is dated, the rooms are uncomfortable. The air conditioning units and heaters are loud, the towels typically have other people’s hair on them, the shower diverted are all bad so you can hardly ever get a shower with pressure, there are mice in the hotel currently, and every summer I’ve stayed here for years there has been an ant problem. The establishment in the hotel Charley’s has horrible food. The beds are like concrete and I would not recommend this place to anybody.

  • User:Jit P

    Trip type: Solo travel

    Great stay

    rating14 Sept 2025

    Nice and Clean rooms with ample amenities, Conveniently located near interstate, easy in and out , great price and good staff and meeting facility.

  • User:RAJ P

    Trip type: Family

    A good place to begin your Chicago experience

    rating09 Sept 2025

    We had a two day stop over before going onto Chicago city. The is a large property with ample parking front and rear. The entrance and lobby is well laid out, tidy and functional. The check in staff were very welcoming and and polite. Our room was surprisingly large, very clean with all room amenities. There is a nice bar and the cooked to order breakfast is great to kick start the day. Overall we enjoyed our short stay here before moving onto the hustle and bustle of Chicago. If in Hillside - its a good venue to stay at.

  • User:Alex K

    Trip type: Solo travel

    Awful weed smell, breakfast service is awful

    rating03 Mar 2025

    Upon arrival it was impossible not to notice the horrid weed smell, overpowering. Before you even hit the entry door it just smacks you in the face. I even mentioned it to the nice person that checked me in, but I got that there is nothing he can really do about it. Was clear rampant weed usage in the hotel, outside, the lobby, the elevator all absolutely reeked. It wasn't until I got in my room I was able to get away from it. Had dinner in the onsite restaurant twice while I stayed and had no issues, good food, fair price and the staff was good. The breakfast situation however is entirely a different story. I'm fine with a paid breakfast buffet like they had at this location, it's just the specific service that I had issues with. Walking into the restaurant its hard to tell if it costs money or not because both days I went in there, there were no employees to be found initially. The first day I had to sit down at the bar and just wait for an employee to finally come around, which was several minutes, I could have easily just gotten food from the buffet and walked out and no one would have even known. I ended up ordering off the menu the first day after I was finally able to get service and the food was fine. The second day I was so upset with the service and employees I didn't even tip, which is really hard for me to do. Just like the first day there was no employee(s) to be found upon walking in. I decided to try the buffet this time so waited around several minutes before an employee showed up and then said I'm going to have the buffet. I got my first trip up to the buffet then another employee from the back came and took the tray that had all the meat in it and took it in the back, even though there was still meat in it. At this point that employee and another one came out of the back and got drinks and even made a waffle at the buffet table and then took them in the back with them. The whole time there was just no meat tray on the buffet for a solid 10+ minutes while very clearly the employees were just eating in the back. Eventually I got tired of waiting and just left a complete waste of my money. This service alone was such a joke it not only has me never going to this Best Western again.

  • User:Tony N

    Trip type: Family

    Do not recommend.

    rating30 Jan 2025

    I think the only positive about staying here was the pillows. Pretty sure nothing has been updated in 15+ years and it shows. The rooms and hallways were musty. Hallway had strong marijuana smell. Found hair in the shower soon after check in. And called the front desk to confirm there was free breakfast and what time it started — only to go downstairs the next morning and be told by a different staff member there is no free breakfast, you have to eat at the completely barren restaurant on the 1st floor. Felt like I checked into a motel instead of a Best Western. Definitely the worst Best Western I’ve ever stayed at.

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