Best Western Plus Chicagoland - Countryside

Recent Reviews: 455

• User:Cynthia H

  Trip type: Solo travel

  Great place to stay.

  01 Feb 2026

  This BW+ is a great hotel. Clean, nice rooms/beds/bedding, all necessary amenities. Rooms equipped with coffee, micro, fridge, iron/board. DAILY Housekeeping is standard. Full breakfast buffet with many options, both hot and cold and a clean well maintained eating area.

• User:ilove2sing4u

  Trip type: Family

  Give this hotel a miss

  24 Nov 2025

  I give honest and fair reviews. This hotel needs a lot of work. We walked into the hotel to check in, we were abruptly greeted by female employee- all she said was, “LAST NAME??” Didn’t even look up at us, not a good evening, a smile, nothing. Not a good start. The lobby has a strange odor. We could not figure out what it was but it’s quite unpleasant. We got into the room- it’s a bit tired looking. The bathroom really needed a better cleaning. I will show pictures. The shower- typical old school tub shower. But we could not work the shower- you needed two people to pull out the mixer to use it. Had to be repaired while we were there. Metal bed frames full of dust and webs. Come on, you can do better than this Best Western. The coffee station area mustnt be 24 hours as it seems that after 12pm it’s all cold coffee. The parking lot. When pulling into the hotel at night, it’s DARK. It’s dark from the street and the parking lot has no lights. Several big trucks parked in the lot. All a strange set up there but very dark. Joshua Haack, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review Dear iluv2sing4u,Thank you for taking the time to share your detailed feedback. We truly value honest and fair reviews, as they help us identify where improvements are needed most. We are very sorry to hear that your experience fell far below expectations.Please accept our sincere apologies for the service you received at check-in. A warm and professional welcome is a basic standard, and we are addressing this matter with our front desk team to ensure all guests are greeted courteously and respectfully.We are also concerned to learn about the cleanliness issues in your room, including the bathroom condition, dust on the bed frames, and the maintenance problem with the shower. This is not reflective of the level of care we strive to provide. Your comments have been shared directly with our housekeeping and maintenance departments so the issues can be corrected immediately.Regarding the lighting concerns in the parking lot, we appreciate you bringing these matters to our attention. We are reviewing these areas to ensure that safety standards are improved for all guests.Thank you again for sharing your experience. We regret that your stay did not reflect the quality our property aims to deliver, and we hope you will consider giving us another opportunity to provide a much better visit. Sincerely, Josh H General Manager

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• User:Jane D

  Trip type: Family

  Quality of stay "0" stars/ Quality of food services personnel "10" stars

  20 Oct 2024

  I strongly advise against visiting this establishment. If it were possible to rate the front desk staff assistance and room quality with zero stars, I would. During our 4-day and 3-night stay, the bathroom in our room had inadequate plumbing (the sink took over 10 minutes to drain) and more than half of the electrical outlets were non-functional. Furthermore, we were in a room designed for disabled individuals. Despite raising these issues with front desk staff members Sonia and Alyssa, and even writing an email to Joshua Hacck, the General Manager, our concerns were not addressed. Our request for a discounted rate was refused on the last day, as was the offer for an alternative room each day. The only commendable aspect of our stay was the service provided by the food distribution staff, particularly Ms. Lupata. Joshua Haack, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review Thank you for your feedback. It is regrettable to hear of the issues you faced during your stay. While we did offer to have maintenance check out your issues or even switch the room the next day it was refused. We strive for all of our guests to have a satisfactory experience on every stay. While we may have fell short, we did give the opportunity to correct the issues faced. Thank you for staying with us. Sincerely Josh H General Manager

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• User:322MaryH

  Trip type: Solo travel

  Horrible place

  02 Jul 2024

  Rooms very incomfortable. Prices are too high. Breskfast was not bad. Staying here was a last minute decision. I would not go here again.room was clean. Bed very uncomfortable.I am a senior. Toilet felt child size. It was nice having dorm frig. Joshua Haack, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review We appreciate the feedback, 322MaryH. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We are disappointed to see you felt the quality of our accommodations were not up to par. We have shared you concerns with our team and are confident we can offer a better experience. Sincerely, Josh H General Manager

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• User:Jean M

  Trip type:

  mediocre quality at high price

  22 Jun 2024

  Furniture old and eaten away so that particle board disintegrating. Desk chair unstable as bd uncomfortable. Joshua Haack, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review Dear Jean M, Thank you for sharing your review. It us unfortunate to hear that your stay was less than satisfactory. We strive to provide our guests with superior satisfaction and comfort and it appears it was not met. We hope you give us another chance on your next trip to the area to provide satisfactory accommodations for you. Sincerely, Josh H General Manager

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