Champagne Lodge And Luxury Suites

Recent Reviews: 298

• User:G K

  Trip type: Solo travel

  DO Not come here

  27 Feb 2026

  THE MANAGER ISSO FREAKING RUDE THEY KEEP YOUR DEPOSIT FOR NO REASON THEY HAVE Cockroaches and bugs all over the place unsanitary everyone is so mean and they text you do not come here.

• User:Kari C

  Trip type: Couples

  Never again

  30 Aug 2025

  Should have turned around the minute we pulled into parking lot. We checked it which was fine. At first we were given the wrong room which was dirty. Then the guy from the desk stated there was a mix up and gave us the key to the correct room. This room just as bad. There missing or broken pieces on the floor, stains on the sheets and not to mention the jets on the tub didn’t work correctly and shot across the room. We didn't last an hour in this place. Went to the front desk and let the rude lady there know what was going. Told her we wanted to check out and wanted a refund for the stay. She took the key and said no refund and walked alway. Don’t go here unless you want to lose money and be treated like crap by the front desk.

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• User:Rachel D

  Trip type: Couples

  Horrible

  26 Aug 2025

  They will come up with a reason to keep your deposit! Extremely rude management/ownership. Do not book this place unless you want to take a loss for your money! Look at the reviews. They claim you ruin sheets and pillows! These are photos we took!!! They were brushed off my the rude lady and charged me for them!!!!

• User:Irene R

  Trip type: Couples

  Champagne lodge is Extremely unprofessional and lie in their responses!!

  24 Aug 2025

  I am completing this review regarding the unacceptable experience at The Champagne Lodge involving unsanitary conditions, poor customer service, and misrepresentation by management.My husband and I checked into an Executive Suite at approximately 5:00 PM on August 22, 2025. After settling in, we used the in-room hot tub and noticed black debris and hair floating in the water. Upon closer inspection, we discovered the debris was being emitted from the hot tub jets. Concerned for our health and safety, we exited the tub immediately and showered to remove the contaminants.We then went to the front desk to check out and request a refund, having spent about 3 hours in the room. As requested, I submitted photo and video evidence of the debris via email to support our refund request.The response I received from the individual identifying as the General Manager was not only dismissive but contained false claims. He stated that we were offered an alternative room and declined—this is categorically untrue. No such offer was made, and we were not shown any video evidence to support this claim. When I contacted the front desk to clarify, I was met with unprofessional and discourteous behavior and was repeatedly told to “send an email,” despite having already done so. I told the rude front desk person that I would gladly go to the hotel to see the video they claim to have of me and my husband declining an offer to move to another room and the lady said "just send an email". I'm sure they do not have any video of me and my husband declining to be moved to another room because we were NEVER offered to be moved to another room! To date, the hotel has refused to issue a refund and has not provided any resolution. The conditions of the room were unsanitary, and the handling of our complaint has been dishonest and disrespectful.DO NOT STAY AT THIS HOTEL!! THEY ARE RUDE, DISRESPECTFUL, UNPROFESSIONAL AND TELL LIES TO COVER UP THEIR UNSANITARY CONDITIONS!!

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• User:OnAir45934262001

  Trip type: Couples

  Absolutely lovely.

  10 Oct 2024

  The Resort was very Comfortable clean and a friendly environment, I would recommend this place for any occasion.The staff is friendly and very informative and helpful and show courtesy to there consumers also served continental breakfast every morning.