Chicago Club Inn Suites

Recent Reviews: 106

• User:Deja D

  Trip type: Solo travel

  Disappointing

  24 Sept 2024

  so to start off this is not my first time booking at this hotel however I was more disappointed in my most recent stay than anything. When I first checked in the young lady at the desk was very nice and friendly as I had a suite close to the lobby which was no big deal it was a nice room with hardwood flooring however the set up in the room I didn’t quite like all of the furniture and tables where inside the bedroom I also had no television inside of the living room area and when I proceed back to the front desk to explain that I was told that I would have to wait for maintenance to see if there was another television available if not I would have to wait until the morning and that there weren’t any more suites available (I booked an executive suite) had me really upset and disappointed but I brushed it off I proceeded to unpack and realize that it kept getting hotter in the room while both ac units were on one of them didn’t work so I told my issues again to the front desk I feel their attitudes was changing because i kept coming back they then proceeded to tell me “come get another set of keycards you’ll move to another suite” in my head im thinking i was just told there weren’t anymore suites. I feel as if they didn’t want to change my room so I said ok I’ll be right down I grabbed the next set of key cards and realized the suite I was in was the same exact room I had when I was just there in June (room 149) which was no biggie knowing it’s a nice room what I didn’t expect after I moved all of my stuff from one room to another was uninvited guest as I go into the bathroom to shower I was greeted by a roach I took pictures just so they can see and when i proceeded to the desk I was basically told their was nothing they can do and I can’t basically move to another room because once again I got told no more rooms where available..at this point im on edge I have all of my stuff sitting in a little corner cause I didn’t want to bring any guest home..this all happened Friday the day of my check in i booked 2 nights didn’t check out until Sunday ..whilst I continue to stay but could rarely get comfortable when I got up Saturday morning I was greeted by another guest and oh man oh man it was bigger then the last at this point i was hurt and disappointed that the room I was just in last month was such a nice room and I was comfortable had now been a mini nightmare I went to the front desk with more pictures and the guy and girl that was there basically told me that it was nothing they can do and that they will just add it into the note section of my stay and it wasn’t any rooms available still to get changed …mind you I check out Sunday meaning I still had a night to stay ..I asked well can I at least get my room cleaned ? The man I believe was then manager said sure and had told housekeeping to come to my room it took her 15 minutes from when I was at the front desk to come and didn’t knock or anything just busted in my room and all I got was “OOPS sorry” like what happen to knocking? She proceeded to re make my bed with new sheets and pillow cases with a lot of force like anger throwing pillows on the floor and ripping the comforter off the bed just to change the sheets ..I then asked I also wanted my floor vacuum from moving with a room with hard wood flooring to carpet now of course it’ll be little small pieces of trash ..I don’t know about anyone else but me personally if I’m staying at a hotel for more than a night I like to keep a clean room for a nice stay ..she then smacked her lips when I asked for it to be vacuumed and after forcibly changing my sheets she grabbed the vacuum and vacuumed with anger and force as if she didn’t want to…all in all with this always being a hotel I use to recommend to people and I always loved coming to I’m highly disappointed that I now have to find another hotel to go to for when I want a mini weekend getaway as well my issues wasn’t resolved and I got told it was nothing they can do . Hotel Manager, General Manager at Chicago Club Inn Suites, responded to this review Dear Guest,Thank you for sharing your experience, and we sincerely apologize for the numerous issues you faced during your stay. It's unacceptable that you encountered maintenance problems, pest issues, and unsatisfactory service from our staff. We value your feedback and will address these concerns with our team to improve our guest experience. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager

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• User:Camper21640175187

  Trip type: Family

  Hotel from hell!!!!!

  21 Jun 2024

  This hotel sucks buyer BEWARE!!!!!the rooms were dirty the lobby smelled like MUSK also the front desk rude I asked for my room to be clean no one ever showed up I found bugs in the room this is a hotel from hell!!!!! DO NOT PATRONIZE THIS HOTEL IT'S IN A VERY NICE NEIGHBORHOOD BUT THE HOTEL IS TERRIBLE!!!!!! Hotel Manager, General Manager at Chicago Club Inn Suites, responded to this review Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager

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• User:kristina k

  Trip type: Solo travel

  Clean me

  04 Apr 2024

  I was at this hotel on 04/04/2024 I wanted to take a bath and relax but the bath tub wasn't clean it had someone's black hair inside the tub. I like this hotel but the rooms are never cleaned thoroughly I keep telling them at the front desk. But nothing gets done my point is if their going to charge high prices they need to keep the hotel clean Hotel Manager, General Manager at Chicago Club Inn Suites, responded to this review Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager

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• User:kristina k

  Trip type: Solo travel

  "Bad vibes"

  12 Jun 2023

  I stay at this inn for 3 nights and the bath tub was dirty, the lamps had spider webs on them and the beds made me itch all night. I spoke to the front desk they said they would let the cleaning people know. But I always find Something wrong with these room I'm going to stay somewhere else next time. Hotel Manager, General Manager at Chicago Club Inn Suites, responded to this review Dear Kristina,Thank you for taking the time to bring your recent experience to our attention. We're sorry to hear that our housekeeping services didn't meet your expectations during your stay. We appreciate your feedback and we'll address the concerns you've raised with our team members to ensure that they don't happen in the future. We hope that you may consider giving us another chance in the future.Sincerely,Hotel Manager

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• User:RichBear63

  Trip type: Couples

  Roaches and Spiders

  19 Nov 2022

  STOP Now! Unless you like roaches and spiders. We stayed in room 239 on Nov 18, 2022. Upon checking in saw a sign stating no food in the rooms. But, we had a microwave and refrigerator. No water cups, no coffee maker, no soap, broken toilet seat, nails popping out of the ceiling, no elevator ( read the complete description). Told the front desk about the roaches… did not say sorry, did not offer compensation, only said, “we will take care of it”. Too late, we checked out. They are ‘renovating’ some aspects were ok, but construction materials in the hallway were a hazard. Travel at your own risk! Hotel Manager, General Manager at Chicago Club Inn Suites, responded to this review Dear Guest,Thank you for your valuable feedback. We are sorry to hear that you encountered cockroaches in your room. We do have a pest control service that works on the property monthly. We will make sure to remedy the problem as soon as possible, so that we can keep our rooms roach-free. We apologize for the inconvenience, and hope you will consider staying with us again.Sincerely,Hotel Manager

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