Chicago South Loop Hotel

Recent Reviews: 2324

• User:Kim J

  Trip type: Family

  Do not book Chicago South Loop Hotel

  14 Apr 2026

  This was the most disappointing hotel stay I’ve had. The room was not clean upon arrival, with stains on the carpet and chair, no soap in bathroom it clearly hadn’t been properly sanitized or maintained with broken lamp shade, torn/ripped shower curtain, broken shower soap dispenser laying on the tub, tub stopper broken, no ironing board, dirty curtains, room phone didn't work and NO HOT WATER. The card reader door lock system didn't work, making the room uncomfortable. Noise levels were high throughout the night, and the hotel reeked of marijuana. Staff seemed overwhelmed or uninterested and when I asked to speak to a manager, I was informed there was no manager on duty; hotel maintenance did replace the door locking system, but it took several attempts to fix. I strongly suggest looking at other options until major improvements are made.

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• User:Kelsda03

  Trip type: Solo travel

  Dirty and unsafe area for female solo traveler

  31 Mar 2026

  Not a great area at all. Not walkable to much and certainly not a place you want to walk alone at night. I was attending a convention at McCormick place and thought this would be a good choice to walk that was cheaper than the hotels right there/attached. On my first day I was followed by a man in a white truck back to my hotel who clocked me as a non-local right away. I immediately did not feel safe. The front desk clerk did not seem worried about it when I told her and just said “shoot I’m sorry.” The lobby was ok so I went ahead and checked in and figured I would just uber from then on. The hotel smelled different in every hallway and was clearly dirty as soon as I left the lobby. My room was disgustingly with dirty walls and carped floors that have probably never been cleaned. It had a weird musty smell that immediately gave me a headache. Took me 30 min to find another hotel and check out. By the time I told them I was leaving, the shifts had changed and a new girl was there. She was very sweet and said she would try to get me a refund for that night as well as the next and she would leave note for her manager but said I needed to call the booking company I used as well. When they contacted the hotel, there were no notes but the did eventually get ahold of the manager who issued me a full refund- the only reason I went with 2 stars instead of 1. If you’re coming for a convention, Spend the extra money to stay downtown and walk or take the bus to McCormick or stay at a hotel closer/attached to the convention center. Your safety is worth more than a cheaper hotel!

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• User:Xiaoyan L

  Trip type: Family

  Never again

  29 Jan 2026

  Very old hotel with outdated equipment and absolutely terrible service. The elevator was not working during dinner time. When we went to the reception desk for help, the receptionist kept sending us back and forth to an “alternative” elevator that also did not work. No one took responsibility or offered any real solution. In the end, we were forced to climb the stairs all the way to the 5th floor. Completely unacceptable and extremely frustrating. I will never stay here again and want everyone to know about this experience.

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• User:Mary D

  Trip type: Couples

  Unhygienic nightmare

  20 Jan 2026

  This was the worst hotel I’ve been to. I genuinely believe the only “housekeeping” done was to change the garbage bags because there’s no way they wouldn’t have noticed all the grossness in our room had they actually cleaned. I don’t even think there was a cleaning lady until I saw her on the last day. The stains on the bedskirt are EXACTLY what you think they are. I can only assume the same for the desk chair. The shower curtain was covered in mold! It somehow even got into the ceiling light. There was makeup all over the bathroom sink and floor. Same with hair. Even the towels smelled off. Don’t even get me started on the mold in the heater or the broken lamps. I wish I could say the service made up for it, but their behavior explains the state of the hotel. One was more interested in talking on the phone than aiding us, and the other brought her dog to work. It was highly unprofessional, not to mention unsanitary and the complete disregard for those who have allergies. Genuinely the only thing I can give this hotel is props for there being no bed bugs. I’ve showered a bunch since coming home but my skin is still crawling. The noise level was bad, there were kids screaming up and down the halls.

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• User:CoolGuy G

  Trip type: Family

  Never book this hotel due to the horrible rooms, dangerous hotel, and high price (150$). I do not recommend this.

  18 Oct 2025

  The worst hotel I’ve ever been to. Rooms were dirty, breakfast was 2 bite brownies from Costco, and the elevator went out every 15 mins.