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Comfort Inn Crystal Lake

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Comfort Inn Crystal Lake

locationWest Chicago, Chicago - IL

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About Comfort Inn Crystal LakeAbout Comfort Inn Crystal Lake

Location

This hotel is located in Crystal Lake.

Facility

The hotel has a lift and features 57 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi are provided as well. Bathrooms are equipped with a shower and a whirlpool bath, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. The sun loungers are perfect for soaking up some sun. For guests who wish to keep active, crazy golf, golf and fishing are available. Water sports enthusiasts can enjoy canoeing and diving. Sport and leisure facilities at the hotel include a gym, squash and aerobics. A casino offers fun and entertainment.

Meals

A continental breakfast buffet guarantees a great start to the day.

Payment

All major credit cards, including American Express, VISA, Diners Club, JCB and MasterCard, are accepted for payment.

Amenities at Comfort Inn Crystal Lake Amenities at Comfort Inn Crystal Lake

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Canoe

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Squash

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

49

Very Good

41

Average

21

Poor

17

Terrible

15

Recent Reviews: 143

  • User:Abby P

    Trip type: Family

    Don’t stay here

    rating15 Apr 2026

    The room was honestly gross. There are stains all over the floor, the side of the bed and on the couch.

  • User:Tiffany B

    Trip type: Family

    Our stay, spend more and stay better

    rating28 Sept 2025

    Room and bed was clean, there were a few spots that could have used some extra cleaning. When we turned down the air, it did not feel like it was getting cold. It almost felt like cooler humid air blowing, not actually air conditioning. Breakfast was the worst I have ever had before, could not hardly eat anything. Workout room very small, 1 of 3 machines was out of order.

  • User:D S

    Trip type: Couples

    Could not get into room key inop

    rating02 Dec 2024

    Bruce at the front desk was more than accommodating. The last night there howeverWe come back that evening could not get into our room … key would not open door .. went down to front desk and ladies acted as though irritated went back still didn’t work went down again she came up and still didn’t work we were told to go to front desk when we wanted back in .. total inconvenience unacceptable

  • User:jared c

    Trip type: Business

    not going back

    rating27 Nov 2024

    I was there for approx 10 weeks . business kept me there. At first it was nice. But as time went by. Jane was the only one ( she works the counter) I could trust. They had a management change and the place went to hell very fast. The new manager screwed up my account , her and a new lady ( think shes polish or Russian) wanted to argue or just tell me I was wrong about the receipt they printed me. of course I was right and they screwed it up . Their automatic billing over charges every time. I ask Miss Jane to fix it and she did, The next day. I was paying in advance to prevent this.The elevator was horrendous you think its gonna fall at any time. They had a company come out and they did not fix it. they actually said to put it out of order. but the maintenance guy said no, just tell customers to use the stairs and using the elevator is at your own risk. The cleaning staff is to clean your room every 3 days. But they do a crap job.The new manager is cute but not very good on the computer.The polish lady is rude and needs to work on her hygiene.so if you do decide to stay here. just check you credit card several times after you leave.

  • User:abutku01

    Trip type: Family

    Horrible and will never stay in another Comfort Inn

    rating04 Oct 2024

    Front desk staff are unwilling to help guests and employees seem scared to ask management for help. My uncle gave the front desk specific instructions about the rooms that were booked. The front desk staff lost all the details so they wouldn’t allow me to check in when I arrived off of a flight at 1am. I was forced to find and pay for another hotel and then come back the next morning to my room that had been waiting for me. No help and no reimbursement.

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