Congress Plaza

Name: Congress Plaza
Address: 520 South Michigan Avenue, Chicago - IL, united-states
Telephone: +44-204-505-9777
Rating: 3

Grant Park, Chicago - IL, United States

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About Congress Plaza

location

This historical hotel affords an excellent location on Michigan Avenue, opposite Grant Park and offers great value for money. The Art Institute is only 2 blocks away and world-class shopping less than a mile from the hotel.

facility

The hotel was built in 1893. 871 rooms and 36 suites are located on 14 storeys and can be reached by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, room service, an alarm call service, a laundry service and a hairdresser. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

There are many ways to relax or stay active at the hotel, including golf, a gym, callisthenics, aerobics and a beauty salon.

meals

Various dining options are available, including a café, a bar and a pub. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Staff are also happy to provide children's meals.

Amenities at Congress Plaza

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Salon
Business Center and Conferences
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  Business Center
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Gym
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Centre

0 m

Airport

29000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

391

Very Good

1030

Average

1070

Poor

564

Terrible

590

Recent Reviews: 3645

User:Jenny M
Trip type: Family
Great Rocky Top Stay!
09 Jun 2026
The hotel is very nice, staff is very helpful and friendly.
User:tree309
Trip type: Business
Go some where else
23 May 2026
First of all, it's in a noisy part of town; loud vehicles play loud music until the wee hours of the morning. Also the emergency vehicle sirens are constantly going off. Secondly, they spent a fortune on the lobby but very little on the rooms. You can't control the temperature of your room; the hotel is the same temperature in each room. The shower backs up in the tub. When I got out of the shower, I had a long black hair on my foot. My hair is short and blonde. Water out of the facet takes a while to get hot and trickles out. Internet is unstable. The bellhop sent me several blocks in the wrong direction to the CVS. But probably the worst offense is I left the room to eat lunch and came back to see if they had cleaned it. They had not, so I sat in the lobby for a while to wait. When I went to check again, my door was wide open with no one around but they had cleaned the room. I called the manager and they said they would move us for the night. Not sure what good that would do. The manager said they would speak to housekeeping. We stayed here due to a trade show. I would suggest you try else where if at all possible. central, Guest Services / Front Office at The Congress Plaza Hotel & Convention Center, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered, including the noise disturbances, temperature control in your room, and the shower drainage problem. Your comments about the cleanliness and service are concerning, and we appreciate you bringing them to our attention. We understand how frustrating it must have been to find your door open after housekeeping had been in, and we will address this matter with our team to ensure better practices in the future. We are committed to providing a comfortable environment for our guests and your input is invaluable in helping us improve.Warm Regards, Guest Relations Manager The Congress Plaza Hotel Chicago
User:Road50545669102
Trip type: Business
Stay away
18 May 2026
Stay away.I contacted the hotel in advance and asked if I could have a package delivered before my arrival — they told me it was absolutely no problem.When the package arrived, one of their employees suddenly claimed they had no storage room and decided to throw the package away.I am honestly speechless at how terrible this level of customer service is. central, Guest Services / Front Office at The Congress Plaza Hotel & Convention Center, responded to this review Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding your package delivery and the miscommunication about our storage capabilities. We understand how disappointing it must have been to have your package discarded, especially after confirming that it would be received prior to your arrival. Your feedback is invaluable to us as we strive to improve our services. We will be addressing this issue internally to ensure that it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.Warm Regards, Guest Relations Manager The Congress Plaza Hotel Chicago
User:Tatiana D
Trip type: Family
Weed Smell in hallways, Not Clean & Not Family Friendly
16 May 2026
Very disappointing stay at the Congress Plaza Hotel. We arrived late with our kids after a long drive and found a used towel in the closet. When we lifted the blanket, the sheets underneath were dusty. Staff was rude and dismissive when we reported it, and management offered no real solution. There was marijuana smoking in the hallways and loud fighting throughout the night. When we reported it, the front desk accused us of saying it just to get another room and spoke loudly about it in front of others, which made us feel even more uncomfortable and unsafe with our children. When my husband explained we were concerned for our kids, the staff member responded by saying she had five kids of her own, which completely dismissed our concerns instead of addressing them. Overall, not a clean or family-friendly experience. central, Guest Services / Front Office at The Congress Plaza Hotel & Convention Center, responded to this review Dear Guest,Thank you for sharing your experience with us. We are truly sorry to hear about the cleanliness issues and the discomfort you faced during your stay, especially with your children. A used towel and dusty sheets are not acceptable, and we understand how distressing that can be. We also regret that our staff's response did not address your concerns appropriately, and we take your feedback seriously as it helps us improve our services. The disturbances you described, including the smell of marijuana and loud noise, are not reflective of the environment we strive to provide.Please know that your feedback is invaluable, and we will work diligently to address these concerns to ensure a better experience for future guests.Warm Regards, Guest Relations Manager The Congress Plaza Hotel Chicago
User:emily h
Trip type: Couples
Great location! Great views!
06 May 2026
Amazing location! You can walk to many major attractions: art museum, millennium park, navy pier, Planetarium, aquarium, field museum- some you can see from the window! Buckingham fountain is right out front in Grant park!Parking (not included) next door is kinda pricey, $60+/ day, with NO in/out privileges. So it is nice to be close enough to walk places!- Pictures taken from 10th floor central, Guest Services / Front Office at The Congress Plaza Hotel & Convention Center, responded to this review Hello Guest,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our amazing location and the stunning views from your room. It's fantastic that you were able to explore so many attractions within walking distance, including the iconic Buckingham Fountain right outside our doors. We understand that parking can be a bit pricey, but we’re glad that our central location made it easier for you to enjoy the city on foot. We appreciate you taking the time to share your experience and hope to welcome you back for another memorable stay soon!Warm Regards, Guest Relations Manager The Congress Plaza Hotel Chicago