Country Inn & Suites By Radisson, Sycamore, Il

Recent Reviews: 370

• User:judypib

  Trip type:

  Poor customer service

  29 Apr 2026

  Cancelled my reservation in the allotted time. They didn't take care of it on their end and charged my cc. There were about 4 different numbers to call when I cancelled, which was confusing. Not a very user friendly process and hey need to train employees better to ensure they provide the bestnservice for the CUSTOMER. central, Guest Services / Front Office at Country Inn & Suites by Radisson, Sycamore, IL, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent experience with our reservation process. We sincerely apologize for the confusion you encountered with the multiple contact numbers and the issues related to your cancellation. It is our goal to provide a seamless experience for our guests, and we regret that we fell short in this instance.Your comments about our customer service training are invaluable, and we will certainly use your insights to improve our processes moving forward. We appreciate your patience and understanding as we work to enhance our service for all guests.Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, Sycamore, IL

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• User:Ben D

  Trip type: Family

  Terrible condition! Hotel in major disrepair and understaffed.

  10 Apr 2026

  Extremely disappointed in this stay. To say the hotel is in disrepair and understaffed would be an understatement. Every piece of furniture in our room except the beds was broken. The nightstand and dresser drawers were all busted and wouldnt stay closed. The desk was so wobbly it was dangerous to sit at. The lamp outlets didnt work. The bathroom counter caulk was broken clean through. The common areas were equally terrible. Carpet was worn and bunched up creating trip hazards. Ceiling was damaged in multiple areas. Elevator was almost a year out of date on safety inspections. There was a broken heater vent in the front entrance with sharp metal protruding. Chairs and tables in the breakfast common area were torn and broken.We arrived late, so didnt really have a chance to assess until morning. Went down to the front desk around 7-8am and there was a full 45 minute period of no one at reception to even bring complaints to. Im pretty sure the only person on staff this morning was also running the breakfast buffet.When a hotel says its under construction, i expect some level of commotion and disruption. This was not that. For $189/night, I expect better accomodations that a cheap motel.Find other accomodations. central, Guest Services / Front Office at Country Inn & Suites by Radisson, Sycamore, IL, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the condition of your room and the common areas, as well as the understaffing issues you encountered. Your experience is not reflective of our standards, and we understand how disappointing this must have been.We are actively working on improvements and appreciate your detailed observations, which will help us address these concerns. We are also sorry for the inconvenience caused by the lack of staff at the front desk during your stay. Your comfort and satisfaction are important to us, and we hope you will consider giving us another chance in the future.Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, Sycamore, IL

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• User:M K

  Trip type: Business

  Construction on going

  09 Apr 2026

  Construction is ongoing. Rooms badly in need of current renovation.--worn. construction is not advertised. Pool closed. TV service poor. Staff is accommodating but workers and equipment abound. central, Guest Services / Front Office at Country Inn & Suites by Radisson, Sycamore, IL, responded to this review Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the ongoing construction and the condition of the rooms. We understand how important a comfortable environment is during your stay, and we regret that we fell short in this regard. We also acknowledge your disappointment with the pool being closed and the TV service issues. We are working hard to improve these areas and appreciate your understanding as we make necessary updates. Your kind words about our accommodating staff are appreciated, and we will continue to strive for better guest experiences.Thank you for your input, and we hope to welcome you back in the future for a more enjoyable stay.Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, Sycamore, IL

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• User:yghp

  Trip type: Couples

  Overpriced

  16 Feb 2026

  Broken shower head/handle, strong mold smell, very worn room, pool area closed. Entrances to hotel not locked. 1 plus is restraunt and Walgreens next door. central, Guest Services / Front Office at Country Inn & Suites by Radisson, Sycamore, IL, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the shower and the mold smell in your room. We take these concerns seriously and appreciate you bringing them to our attention. We're also sorry to hear that the pool area was closed and that you found the entrances unsecured. Your comments help us understand where we need to improve. On a positive note, we're glad you enjoyed the restaurant and found the Walgreens next door convenient. We hope you might consider giving us another chance in the future.Warm Regards, Guest Relations Manager Country Inn & Suites by Radisson, Sycamore, IL

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• User:Raintree_Thailand

  Trip type: Couples

  In need of some tender loving care!

  04 Sept 2025

  We've stayed at Country Inn & Suites in Sycamore several times and have always found it well-suited to our needs. This time, we felt the place was getting run-down and in need of maintenance and refurbishment.