Crowne Plaza Chicago West Loop

Name: Crowne Plaza Chicago West Loop
Address: 25 South Halsted Street, Chicago - IL, united-states
Telephone: +44-204-505-9777
Rating: 4

Downtown, Chicago - IL, United States

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About Crowne Plaza Chicago West Loop

location

The hotel is located in Downtown Chicago in the trendy West Loop neighbourhood. It is situated just blocks from Greektown offering wonderful Greek restaurants and night clubs. Just 2 blocks from the hotel is Randolph Street which features a wide assortment of dining avenues to choose from. The hotel is the closest one to the United Center, home of the Chicago Bulls and Chicago Black Hawks. It is also located just blocks from Harpo Studios - home of the Oprah Winfrey Show.

facility

The hotel has 398 rooms, including 168 single rooms and 188 double rooms, which are located on 17 storeys and are reachable by lift. Check-in and check-out are possible at any time at the reception desk. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include medical assistance, room service (for a fee) and a laundry service. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including tennis, a gym and aerobics.

meals

Dining facilities include a café and a bar. Guests can enjoy the culinary delights of the non-smoking, air-conditioned restaurant, which provides high chairs for children. A delicious and varied buffet awaits guests at breakfast. For lunch, guests can order à la carte. A set menu can be ordered at dinner. Staff are also happy to provide children's meals.

Amenities at Crowne Plaza Chicago West Loop

Facilities
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  Air conditioning
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Distances
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  Beach
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Fireplace
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  Room service
Security
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  Fire extinguishers
Sport/Entertainment
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  Gym
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  Events
Transfers
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  Airport Transfers

Location

Around this property:

Centre

1500.0 m

Airport

27000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

556

Very Good

492

Average

249

Poor

Terrible

Recent Reviews: 1439

User:cmackkcamc
Trip type: Business
5 Stars
19 Sept 2026
I arrived at 3 AM after a rough trip in from the airport, including a thunderstorm and a lightning bolt that struck right in front of my uber. Not exactly the start you hope for in a new city.Then I met Chataun at the front desk. We laughed about the whole ordeal, and from that moment, she made check-in feel effortless. She was warm, attentive, and genuinely welcoming, to the point that I almost forgot it was the middle of the night. By the time I got my key, I was in a great mood and felt like I'd truly been welcomed to Chicago.Chataun is the gold standard for customer service and hospitality. The Crowne Plaza is lucky to have her. Highly recommend. General Manager, Agency / Consultant at Crowne Plaza Chicago West Loop by IHG, responded to this review Arriving in Chicago at 3 AM after such a frightening trip would have been a difficult start, so we are especially glad Chataun helped turn the evening around. Her warmth and humor brought ease to an otherwise stressful arrival. That is the kind of welcome we hope every guest feels at Crowne Plaza Chicago West Loop, an IHG Hotel. We have shared your generous praise with Chataun, and we know it will mean a great deal to her. We are fortunate to have her representing our hotel so thoughtfully. We hope to welcome you back on a much calmer Chicago arrival!
User:Kathy L
Trip type: Family
Regina at the front desk could not have been nicer and was very accommodating to my needs. She’s a keeper.
02 Sept 2026
Excellent experience! Regina at the front desk was amazing! General Manager, Agency / Consultant at Crowne Plaza Chicago West Loop by IHG, responded to this review Regina will be so pleased to know that her kindness and flexibility made such a difference during your visit! We are delighted you had an excellent experience at Crowne Plaza Chicago West Loop, an IHG Hotel, and we have passed your thoughtful recognition along to her. We hope to welcome you back again soon!
User:Clg02d
Trip type: Friends getaway
Crowne does not mean crown!
25 Jul 2026
Crowne Plaza: Proof that “Crowne” is just a fancy spelling and not an actual upgrade.Don’t let the name fool you. “Crowne” does not mean crown. It does not mean regal. It does not mean nicer. It just means someone in marketing thought an extra “e” would make the 1980s carpet feel more prestigious.The room was a masterclass in dated disappointment. The carpet hasn’t been touched since shoulder pads were cool and it shows - loud, tired, and somehow still collecting regrets. Chunks were missing from the bottom of the door like the room itself tried to leave and only made it halfway. The balcony was there in spirit (and in concrete), but chairs were apparently optional. You can stand outside and reflect on your life choices, but you can’t sit down to do it.The bathroom rounded things out with a few mystery hairs that were definitely not mine and felt like they’d been there longer than the wallpaper. Everything had that special sticky-dusty energy of a place that stopped trying sometime around the Reagan administration.I’ve stayed in older hotels that still felt cared for. This one felt both ancient and neglected at the same time - an impressive, if unintentional, achievement.So no, Crowne does not mean crown. It just means you should keep driving. General Manager, Agency / Consultant at Crowne Plaza Chicago West Loop by IHG, responded to this review Clg02d, thank you for your candid feedback, and we are sorry your stay fell so far short of what you expected. The concerns you described about the condition of your room, the balcony seating, and the cleanliness of the bathroom have been shared with our housekeeping and engineering teams so they can be reviewed and addressed. I would very much like to speak with you directly about your stay. Please contact me at AHuston@cpwestloop.com at your convenience so I can learn more and follow up with you personally. Thank you for taking the time to share this with us.
User:andrew b
Trip type: Couples
Tiana saved my day. Yay!!
09 Jul 2026
Tiana was great. I was so relieved to have a helpful smiling face greet me. Will stay again. General Manager, Agency / Consultant at Crowne Plaza Chicago West Loop by IHG, responded to this review What a wonderful note to receive, Andrew! It means so much to us that Tiana made such a difference in your day and that you found our team welcoming at Crowne Plaza Chicago West Loop, an IHG Hotel. We would be delighted to see you again next time your travels bring you to the area!
User:Staybridge R
Trip type: Solo travel
Fellow Employee
09 Jul 2026
Regina, Regina, Regina! From check in to every time help was needed or an interaction with her was had she was professional and courteous. Even when I expressed the bad service from a staff who was working the night shift Vernell, I believe was his name, she was shocked and appalled informed me of him being a manager and apologized for his lack of professionalism. Miguel came to deliver the services that Vernell refused when he abruptly hung the phone up while I was asking him for fresh towels. Miguel warm smile and politeness made the interaction with Vernell slightly fade. Ms. Regina deserves a raise and promotion, she was always moving and assisting Guest each time I seen her, which was often as I wash in and out periodically. Her compliments on my hair on a bad hair day made my day as well, lol. Miguels quick response time, professionalism and empathy need to be recognized as well. This is the type of employee's is who I'd like to interact with when I'm checking into a hotel. Even the breakfast staff was pleasant and food was awesomely prepared. General Manager, Agency / Consultant at Crowne Plaza Chicago West Loop by IHG, responded to this review Michael, hearing about your experience with Regina and Miguel truly brightened our day. It means so much to know that Regina’s professionalism and thoughtful gestures made a memorable impression throughout your visit, and that Miguel’s warm approach helped turn a difficult moment around. We are sorry for the service concern you described with Vernell, and our Guest Relations team will be addressing this with care.Your kind words about our breakfast team and the food are deeply appreciated as well. We value your perspective as a fellow hospitality professional and are grateful you took the time to share such detailed feedback. We hope to welcome you back to Crowne Plaza Chicago West Loop whenever your travels bring you to the area.