DoubleTree by Hilton Hotel Chicago - Magnificent Mile

Name: DoubleTree by Hilton Hotel Chicago - Magnificent Mile
Address: 300 E Ohio St, Chicago - IL, united-states
Telephone: +44-204-505-9777
Rating: 4.2

Downtown, Chicago - IL, United States

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About DoubleTree by Hilton Hotel Chicago - Magnificent Mile

location

This hotel enjoys a stunning location between Michigan Avenue and the navy Pier, in the centre of Chicago. There are various bars, restaurants, shops and public transport within 1500 m, while the city centre lies around 3 km away.

facility

22 junior suites, 4 suites, 146 single rooms and 354 double rooms are located on 26 storeys and can be reached by lift. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include room service, a laundry service and a hotel shuttle bus.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Guests can enjoy a refreshing swim in the outdoor pool area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers are ready and waiting on the terrace. For those who wish to stay active while on holiday, the hotel offers tennis. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and a solarium.

meals

Various dining options are available, including 2 restaurants, a café and a pub. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at DoubleTree by Hilton Hotel Chicago - Magnificent Mile

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Garage
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  Elevator/ Lift
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Picnic area
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Fireplace
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Tennis

Location

Around this property:

Public Transport

150 m

Bars / Pubs

400 m

Restaurants

400 m

Shopping opportunities

1500 m

City Centre

3000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

392

Very Good

Average

Poor

Terrible

Recent Reviews: 612

User:Shannon G
Trip type: Friends getaway
Genuine Smile
20 Sept 2026
Absolutely adored Ida with HGV! What an asset to your front lobby! M K, Owner at DoubleTree by Hilton Hotel Chicago - Magnificent Mile, responded to this review Dear Shannon,Thank you for sharing such a glowing review! We can’t wait to pass your kind words along to Ida. Our team takes great pride in every guest feel right at home, and it’s a joy to hear that she helped make your visit so special. We look forward to being your go-to choice for years to come and hope to see you again in the months ahead!Warm regards, DoubleTree Mag Mile
User:Linda L
Trip type: Business
Chicago Trip
20 Aug 2026
All right, I've been here for one week today is Friday and I've been here since last Thursday. Today is 21 August so I don't have that exact date of when I checked in but everything was wonderful up until yesterday. We are for some reason you could not take my Apple Pay and that was a disaster for me honestly However everything else was wonderful. The service was great and I had an opportunity to meet Peter who is the guest ambassador and he was awesome and he also let them know. He told me about my Hilton points that I had no idea about. He was extremely helpful with everything so I just want to let you know if you need to reach out any further. I'm at 310-987-3783. Thank you so much. M K, Owner at DoubleTree by Hilton Hotel Chicago - Magnificent Mile, responded to this review Dear Linda,Thank you for taking the time to share such a thoughtful review! We're delighted that so much of your stay checked the right boxes and that our team took such great care of you throughout your time with us.We're sorry for the difficulty you encountered with Apple Pay and can certainly understand how an unexpected payment issue could complicate an otherwise seamless visit. We're thrilled, however, that Peter was there to help and even introduced you to some Hilton Honors benefits. We'll be sure to pass your kind words along to him!We truly appreciate your feedback and hope to welcome you back for an even better Windy City adventure in the months ahead!Warm regards,DoubleTree Mag Mile
User:Peter R
Trip type: Solo travel
Chicago review
20 Aug 2026
Had a great experience here every once professional and nice no problems. Anything you want it was there for you they treated you with respect and kindness, and Mr. Peter the guest ambassador was excellent work with me very well. Anything I needed he was there to help me so I appreciate the Doubletree downtown Chicago. Excellent service thank you M K, Owner at DoubleTree by Hilton Hotel Chicago - Magnificent Mile, responded to this review Dear Peter,Your kind words mean the world to us! We take great pride in making our guests feel comfortable and at home throughout their time with us, and we're delighted that your stay was filled with genuine hospitality and carePeter will be thrilled by your kind words, and we can't wait to share your compliments with him. Thank you again for your perfect rating, and we look forward to providing another exceptional experience the next time you're in Chicago!Warm regards,DoubleTree Mag Mile
User:Jill G
Trip type: Friends getaway
Peter
18 Aug 2026
Peter the ambassador was very helpful and friendly! Thanks Peter! Jill M K, Owner at DoubleTree by Hilton Hotel Chicago - Magnificent Mile, responded to this review Dear Jill,What a joy to have earned your perfect rating! Our entire team takes great joy in going above and beyond for our guests, and we’re thrilled that Peter helped you feel at home. You can always expect the utmost in hospitality and care whenever you join us here at the heart of the Windy City, and we hope to welcome you for years to come. Until next time!Warm regards,DoubleTree Mag Mile
User:Lisa W
Trip type: Friends getaway
Security and Safety Concern
17 Aug 2026
The hotel itself is beautiful and the location is excellent, but guests should be aware of a major safety concern: there is absolutely no security surveillance anywhere on the property, including the parking garage. In today's environment, that is unacceptable. The lack of cameras means there is no deterrent for criminal activity, no way to monitor suspicious behavior, and no way to protect guests if an incident occurs. Someone could be lurking in a secluded area of the garage, and if a guest were harmed or assaulted, there would be no video evidence to assist law enforcement.Unfortunately, I experienced firsthand why this is such a serious issue. My vehicle was severely damaged while parked in the garage by another guest. When I contacted the hotel and requested surveillance footage for the police investigation, I was shocked to learn that the hotel has no surveillance system whatsoever. As a result, there was no evidence available to identify the responsible party, leaving the police with virtually no way to investigate the incident.To make matters worse, the parking arrangement itself raises privacy concerns. The hotel partners with a third-party parking company that requires guests to enter their license plate information. After doing so, I received correspondence promoting the company's AI capabilities and other marketing materials, which made me uncomfortable about how guest information is being collected and used.While the hotel's accommodations and location are outstanding, the complete absence of security cameras and the concerns surrounding the parking operator make it difficult for me to recommend staying here. Guest safety and security should be a priority, and in my experience, they were not. M K, Owner at DoubleTree by Hilton Hotel Chicago - Magnificent Mile, responded to this review Dear Lisa, Thank you for taking the time to share such worthwhile feedback. While we're glad you enjoyed our hotel and vibrant Magnificent Mile location, we're incredibly disappointed to learn about the damage you discovered on your vehicle. We can certainly understand why you wanted to know what may have happened and whether footage was available to help provide some answers. As was discussed during your previous conversation, our current garage surveillance is limited to the entrance, and unfortunately, we weren't able to provide footage from the area where your vehicle was parked. We understand where you're coming from regarding additional camera coverage and truly appreciate you sharing your perspective. We also appreciate you sharing your concerns regarding the communication you received from our third-party parking provider, and we'll be following up on that promptly. Your comments have certainly been heard, and we'll be sure to reference them as we continue looking for ways to improve the guest experience. I invite you to reach out directly (andrew.rosenquist@hilton.com) if there is anything I can do to further alleviate your concerns, and we promise an improved stay should you ever make us your Windy City home once again. Until then, we wish you nothing but the best on all your future travels. Warm regards,DoubleTree Mag Mile