Embassy Suites By Hilton Chicago Naperville

Recent Reviews: 808

• User:Esteban R

  Trip type: Business

  Avoid very rude staff member named Carrie

  29 Apr 2026

  The company I work for has been renting out office space in this hotel for about a month mostly without issue. Until I had such an unpleasant interaction I’m not sure if I’d ever stay at a Hilton again. This woman named Carrie thought it would be a good idea to scream at me in a public lobby over grabbing a few crackers (That they seemingly give out for free in the lobby.) on a cocktail napkin because I didn’t have a room there. Now I understand I might not have the right to a few crackers and there is a need to enforce the rules, However that could have been explained to me as a gentle reminder instead of cornering me in the lobby and proceeding to interrogate me so loud SEVERAL people in the lobby began to stare at us. When I attempted to deescalate Carrie kept attempting to argue with me about how only roomed guest deserved crackers even after I explained to her I didn’t know about the rule and it wouldn’t happen again. This person clearly enjoys antagonizing people and arguing so if you want a relaxing stay I wouldn’t stay at a property that would hire someone like this. Naperville has plenty of other hotels in the area I’m sure anyone would have a better stay at. Guest Experience Team, Owner at Embassy Suites by Hilton Chicago Naperville, responded to this review Dear Esteban,Thank you for taking the time to share your experience with us. We truly appreciate guests who let us know when something hasn't lived up to expectations, as it helps us continue to grow.We're sorry to hear that your recent interaction left you feeling this way. Hospitality and warmth are at the heart of what we strive to deliver every day, and we understand this wasn't what you expected during your time in our lobby. Please know that we take guest feedback seriously and remain dedicated to ensuring every visitor feels welcomed and respected.We hope you'll give us another chance to deliver the experience you deserve, and we remain committed to providing our guests with exceptional hospitality.Warm regards,Guest Experience TeamEmbassy Suites Naperville

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• User:Renita M

  Trip type: Friends getaway

  Clean, comfortable, good breakfast

  18 Mar 2026

  Came here with two friends for two nights. We had a two-queen-bed suite with a pull-out couch.The room overall was cozy, not huge but with enough room for the three of us to sit comfortably and watch TV together and hang out. There is a small kitchen sink, a small fridge (big enough to hold some drinks or a small amount of food) and a microwave, plus the little in-room coffeemaker. I slept on the pull-out couch and while the mattress was fairly thin, I still managed to sleep well. We did need to make the bed - sheets were in the closet in the bedroom.The bathroom was spacious and clean, though there were a few tiny maintenance issues - the body wash bottle was empty and did not get refilled by housekeeping (we forgot to let them know), the TP holder was leaning at an angle, and a corner of the mirror was broken. But nothing major. Water pressure was OK, not amazing.My major pet peeve for hotels in general is that there are never enough hooks or towel racks in bathrooms, and this was definitely true here - there was one hook behind one door and one next to the tub and that was it. Could have easily hung a larger towel rack on either of those spots. The hotel itself is pretty nice - we did take advantage of the "managers reception" aka happy hour, which offers light snacks and two free drinks. The breakfast was quite good, with a nice range of options including potatoes, meat, eggs, make your own omelet, fruit, yogurt, pastries, oatmeal, etc. They should really put some signs up directing people better, though; you walk in at the end of the line and it wasn't obvious to me until the second day that I'd come in the wrong way.Location-wise it's very convenient - right off I-88 with a bunch of restaurants in the same development (including Thai, sushi, pizza, burritos/tacos, a deli and several higher-end sit down restaurants). There is more down Diehl Rd - including a Super Target, a movie theater and lots of restaurants.There are EV chargers, but I tried two and neither were working, so driver beware there. I live not too far from here, but it was nice to have a central spot to meet friends for a weekend together, and I'd definitely recommend it to people for the location and the tasty breakfast.Managers: train housekeeping to check on things like the body wash bottles and the ice bucket (ours was busted and we didn't get a replacement bag) General Manager, Guest Services / Front Office at Embassy Suites by Hilton Chicago Naperville, responded to this review Thank you for taking the time to share such a thoughtful and detailed review, Renita. It’s great to hear your group found your room at Embassy Suites by Hilton Chicago Naperville comfortable for relaxing together, and we’re glad our breakfast and evening reception added some extra enjoyment to your stay.We appreciate you pointing out the convenience of our location as well as your suggestions regarding housekeeping checks and additional bathroom hooks. Your insights about the bathroom layout, the body wash, and the EV chargers are especially helpful. We will make sure our housekeeping and engineering teams are aware of your feedback so these areas can be addressed, and your comments about guest flow at breakfast and ice bucket supplies will also be reviewed internally.It truly means a lot to us that you would recommend our hotel to others, and we look forward to welcoming you back for another weekend with friends in the future!

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• User:Rick S

  Trip type: Business

  No heat for months???

  20 Jan 2026

  Something is terribly wrong at this hotel. I have stayed here many times over the years and always had a good stay. They currently have no heat on the first floor. The breakfast and bar areas are hovering around 55 degrees. The staff is wearing multiple sweatshirts and some even are wearing winter coats. Two different employees told be that the heat has been out since November! One told me that they didn't have budget to fix the problem last year and hoped to fix it soon. She also told me that "they were a franchise, so they are not held to the same standard as a company owned Hilton locations." I left a message for the General Manager and he never returned my call. I contacted Hilton Corporate (a call center in Egypt) and they said someone would get back to me in 48 hours. In my opinion, the customer service and quality that made this hotel chain great has been cost cut out of the organization. Sad to see. Guest Experience Team, Owner at Embassy Suites by Hilton Chicago Naperville, responded to this review Dear Rick,Thank you for taking the time to share your experience and for your loyalty over the years. We truly appreciate guests like you who have chosen to stay with us repeatedly, and we understand this recent visit didn't meet the high standards you've come to expect from us.We take your feedback seriously and value hearing from our returning guests. Your comments about your overall experience help us identify areas where we need to focus our attention. We're committed to maintaining the quality and comfort that our guests deserve, and we recognize how important consistency is to building lasting relationships with travelers like yourself.We hope to have the opportunity to regain your trust on your next visit and show you the level of service that made you choose us in the past. We remain dedicated to providing exceptional experiences for all our guests.Warm regards,Guest Experience TeamEmbassy Suites Naperville

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• User:Bet51

  Trip type: Business

  Wonderful Stay

  05 Oct 2025

  This is a great hotel. It was located in a restaurant plaza. There were too many to choose from. The hotel was clean and well maintained. All of the employees were friendly and helpful. The breakfast was great with plenty of food and made to order omelettes. We enjoyed happy hour and the bar tender Octavo. He was very efficient and friendly. We had a great experience at checking and unfortunately we did not get the ladies name. Overall, this stay at the Embassy has elevated the brand to the top of our list when choosing a business travel hotel. Guest Experience Team, Owner at Embassy Suites by Hilton Chicago Naperville, responded to this review Dear Guest,Thank you so much for the fantastic review! We're absolutely thrilled you had such a wonderful experience with us. It's great to hear you enjoyed our convenient location with all those dining options nearby, and we're so glad the cleanliness and comfort of the hotel met your expectations.We'll be sure to share your kind words with Octavo and our front desk team. They'll be delighted to know they made such a positive impact on your stay. Hearing that our complimentary breakfast and evening reception added to your experience means the world to us.We're honored to be at the top of your list for business travel, and we can't wait to welcome you back to Embassy Suites Naperville on your next trip!Warm regards,Guest Experience TeamEmbassy Suites Naperville

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• User:Kim M

  Trip type: Family

  Overall a great stay.

  30 Jul 2025

  Overall it was a great stay. The staff was professional and displayed courtesy. Breakfast was great and the evening reception. Nice location. Very nice hotel. My complaints would be cleanliness: the walls in the room needed a good wipe down. The tile cracks in shower had some mold. There was a yellow stain on the sheet, it's possible it just didn't wash out properly (hopefully that was the issue), however I asked for extra sheets to put on top of the stained one, I had no problem getting them. I would stay again. Guest Experience Team, Owner at Embassy Suites by Hilton Chicago Naperville, responded to this review Dear Kim,Thank you for your great review and rating! We're so happy to hear you enjoyed your stay with us and appreciated our staff's professionalism, breakfast offerings, and evening reception. It's wonderful that you found our location convenient and had an overall positive experience.We're grateful you brought the room cleanliness details to our attention, and we're glad our team was able to quickly provide you with fresh linens when requested. Your feedback helps us maintain the high standards our guests expect and deserve.Since you mentioned you'd stay with us again, we can't wait to welcome you back and ensure your next visit is even better. Thank you for choosing Hampton Inn Port Richey!Warm regards,Guest Experience TeamEmbassy Suites Naperville

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