Eurostars Magnificent Mile

Name: Eurostars Magnificent Mile
Address: 660 North State Street, Chicago - IL, united-states
Telephone: +44-204-505-9777
Rating: 4.4

Downtown, Chicago - IL, United States

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About Eurostars Magnificent Mile

location

This hotel is located in Chicago. The nearest airport is Chicago - O'Hare International (ORD).

facility

The hotel has a lift and features 216 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Some rooms have a balcony, which gives guests additional space for rest and relaxation. Rooms include a king-size bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

A sun terrace is a great place to while away the hours. For guests who wish to keep active, cycling/mountain biking and tennis are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a hammam and massage treatments. Subject to charge: a steam bath. A dance club offers fun and entertainment.

meals

Various dining options are available, including a restaurant, a dining room and a bar. A delicious breakfast provides energy for the rest of the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Eurostars Magnificent Mile

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Nightclub
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
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  Steam and Sauna
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Fridge
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  TV
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  Bathrobes
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  Fireplace
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Sauna
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  Gym
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  Events

Location

Around this property:

Beach

26000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3137

Very Good

1328

Average

481

Poor

196

Terrible

134

Recent Reviews: 5276

User:Steven S
Trip type: Couples
Horrible AVOID!!!!
21 May 2026
Extremely disappointing experience with this hotel and its customer service team. Medical documentation was specifically requested and provided exactly as instructed for review. Despite this, the only solution repeatedly offered was rescheduling travel that was medically impossible.What made the experience worse was the complete lack of communication and follow-through afterward. Front Desk Supervisor Pedro Quirosa and the hotel team promised additional assistance and follow-up, yet emails are now being ignored entirely with no confirmation, no resolution, and no accountability.If you are dealing with any issue that requires customer support, hardship consideration, or even basic communication, I would strongly reconsider booking here. Asking guests to provide sensitive medical documentation only to stop responding afterward is completely unprofessional and unacceptable.
User:Silvia R
Trip type: Family
TICK IN BED
03 May 2026
STAY AWAY: We had the most terrifying experience and the worse treatment! We found a TICK in our bed (they bring Lyme desease) and we complained to the hotel management they refused to refund us saying there was “no evidence”. Look at the pictures to see the evidence. Stay away if you don’t want to get Lyme desease.
User:ab-young0
Trip type: Solo travel
Questionable party hotel
02 May 2026
Great location, checkin and lobby but my room felt really claustrophobic. I had a glass door to a small balcony but they lock those doors so I didn’t have access. What is the point of a balcony I cannot go out on? The shower was terrible (had to stand under water in order to close door but I didn’t want to wash my hair. Also had to sign a no-party waiver which was strange and people across from me were in and out literally all night. So I get the impression it’s a seedy party hotel behind a kind of nice front
User:foo629
Trip type: Family
DON’T DO IT
18 Jan 2026
The hotel online looks really nice, but once you take a closer look you’ll see the wear and tear. No concierges service, no room service, no microwave available, not the hotel I expected.’This hotel is one step above a Motel. There were a lot of patrons that gave the idea that many used this as single night/hourly stays. Having security is normal for a hotel in the middle of urban city, it was the patrons and lack of general professional customer service made me uncomfortable staying here.Laatly… the room was super cold, I turned up the heat, but it didn’t help much and the HVAC unit was super loud’ Looking to find a new place ASAP
User:Austin G
Trip type: Family
Avoid Booking Here — They Kept $1,200 for a Stay I Never Took
12 Oct 2025
I’m very disappointed with my experience at Eurostars Magnificent Mile. I had booked multiple rooms but needed to cancel due to a change in plans. I reached out over six weeks in advance—well before my scheduled stay—expecting at least a partial refund or the ability to reschedule for different dates.Instead, I was told there was “nothing they could do”, and that I would lose over $1,200. Despite providing plenty of notice and being a paying customer trying to work something out fairly, the hotel staff showed zero flexibility or willingness to help.I understand cancellation policies, but this level of rigidity and lack of customer care is unacceptable, especially for a hotel that markets itself as a four-star establishment. Even large chains will often provide credits or date changes when contacted this far in advance.I genuinely hope management sees this and chooses to make things right. I would have loved to stay here in the future, but after this experience, I’ll be thinking twice before booking with Eurostars again.