Extended Stay America Chicago Burr Ridge

Recent Reviews: 117

• User:MaryO2651

  Trip type: Solo travel

  Flithy hotel and a rude attendant

  12 Jun 2026

  The hotel is filthy. They only clean rooms after two weeks. The worst thing is that the rooms even on the 1st day are filthy. Sheets are not changed,towels not changed,you have to bring them to the desk and have clean ones. The breakfast is a muffin, packet of oatmeal or tea and hot chocolate. Nothing else. Laundry is $4:50 to wash and another $4:50 TO DRY. Jis is extortion for the filthy hotel. The entrance door glass has never been cleaned. This is a health hazard. Never ever use it unless stranded. The final straw on the camel's back is,one extremely rude front desk attendant. I thought she treated me differently, but witnessed first hand her rudeness to another customer who was complaining about his dirty room. Unbelievable that such hotels stoll have any customers! ESA GM, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review Dear MaryO2651,Thank you for taking the time to share such detailed feedback regarding your stay. We are truly sorry to learn that your experience left you with such a negative impression, particularly regarding the overall condition of the property and the interactions you observed during your visit. We understand how disappointing it can be when expectations for comfort and hospitality are not met, especially during an extended stay. Providing a welcoming environment and courteous service remains important to us, which is why comments like yours are taken seriously and reviewed carefully. We appreciate you bringing these concerns to our attention, as your perspective helps us better understand the guest experience. We regret the frustrations you encountered and hope you might consider giving us another opportunity to provide a more favorable stay in the future.Sincerely,Hotel Management

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• User:Hope H

  Trip type: Family

  Little disappointed, but it was nice room

  24 Jul 2025

  The hotel was nice; our room was clean. The breakfast is a joke, it was only muffins, granola bars, coffee and hot tea. When we checked out there was no one at the front desk and when we say "hello" someone calls out and ask if we were checking out and told us to put our room cards on the desk, no one came out to talk to us or even made sure we were turning anything in. I could have left with whatever and no one would have noticed it. I would not stay here again. ESA GM, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review Dear 795hopeh,Thank you for sharing your experience. While we are glad to hear you enjoyed a clean and comfortable room, we are truly sorry the breakfast and check-out experience did not meet your expectations. We understand how impersonal service and limited offerings can be frustrating, and we apologize for any inconvenience this may have caused. Your feedback is being used to guide improvements in both guest interaction and amenities. We hope you’ll consider giving us another chance for a more welcoming stay.Sincerely,Hotel Management

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• User:natalie10278

  Trip type: Solo travel

  Fantastic hotel

  20 May 2025

  The Burr Ridge location is amazing! Diana Juanita take great care of running this establishment. I’ve never stayed in an extended stay before and was nervous because I was helping my daughter out and staying for eight months. I felt safe. It was extremely clean and quiet. I knew if I needed anything. The front desk would immediately accommodate me. I’m at the end of my eight months and I have to say I will miss all the staff. I have absolutely nothing but positive things to say about the Burridge location and I feel very happy that this is the one I stayed at. I definitely give the Burridge location a 10 star.! ESA GM, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review Dear natalie10278, Thank you for taking the time to share your experience. It’s truly heartwarming to read your feedback on how welcomed and supported you felt throughout your extended stay at Extended Stay America. We’re especially glad that Diana and Juanita made a lasting impression during such an important time for your family. We strive to provide exceptional experiences to our guests, and knowing that you found the environment safe, peaceful, and well-maintained means the world to us. We’ll certainly miss having you with us and hope to see you again soon. Sincerely,Hotel Management

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• User:P5209OSjimmyp

  Trip type: Couples

  Dirty and disgusting

  13 Feb 2025

  This hotel is a huge dirty dump!! Avoid this at all costs. The breakfast was a joke.It was coffee and a multi grain bar. When they asked for a refund, they refused. My wife saw some bugs, but could not get a picture because they ran into the woodwork of the dresser. Look at the pictures. ESA GM, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review Dear P5209OSjimmyp,We deeply regret that your experience was not up to the standards we strive to provide. Cleanliness and guest satisfaction are paramount to us, and we are concerned about the issues you encountered. Your feedback will be shared with the appropriate teams to ensure that these matters are addressed. We sincerely apologize for the inconvenience and are committed to improving. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management

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• User:Voyage67621473491

  Trip type: Solo travel

  Extended stay of America in Burr Ridge, Il worst joke of a manager I have ever met in crap.

  12 Jan 2025

  DIANA RINCONES is suppose to be the manager of the place and I have never been treated more like crap then I have ever been in my life, over trying to get 2 more pillows. She said absolutely not because of the other 30 or 40 EMPTY rooms that they have, she cold not give me any because she needed to make sure the other rooms needed to be set up for other guests that came in. Wtf, really?!This is the worst hotel I have ever been in. Then when I told her I wanted her name and that I wld be complaining she actually told me she did not care because she was retiring soon. Do u believe this crap. sExtended stay of America hotel in Bur Ridge is like nothing I have ever experienced in my life! So yourself a favor and go to the hotel called Crown Plaza that is right next to them. ESA GM, General Manager at Extended Stay America - Chicago - Burr Ridge, responded to this review Dear Voyage67621473491,We sincerely apologize for the experience you encountered during your stay. We understand your frustration and deeply regret that your request was not handled with the care and respect we strive to provide. Your feedback is incredibly valuable, and we will address this situation with our team to ensure better service in the future. We are committed to offering a positive and accommodating environment for all our guests, and we hope you’ll consider giving us another opportunity to provide a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

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