Extended Stay America Chicago Elgin West Dundee

Recent Reviews: 93

• User:Nicole F

  Trip type: Business

  Not Representative of an Extended Stay Experience

  14 Apr 2026

  My husband was scheduled to stay at this hotel for a week while on business, but unfortunately the experience ended after just one night.Upon check-in, the hotel itself had a strong odor and lacked overall cleanliness. The room he was given appeared dirty and smelled terrible. It was also poorly stocked—there were no hand towels, no washcloths, no soap or shampoo, and only one towel provided for showering. That night, a physical fight broke out between two women, and police had to be called. This further reinforced the feeling that the environment was not safe or appropriate for someone traveling for work.Based on the condition of the property and the overall atmosphere, this location feels geared more toward low-income or transient housing rather than guests seeking a true Extended Stay experience. We have stayed at other Extended Stay locations and have had significantly better, more professional experiences elsewhere. I did speak with the manager regarding a refund, and she was very pleasant and confirmed that the refund had already been processed. I appreciate her professionalism, but unfortunately the property itself does not meet expectations for cleanliness, comfort, or safety. ESA GM, General Manager at Extended Stay America - Chicago - Elgin - West Dundee, IL, responded to this review Dear Guest, Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your husband’s stay did not meet expectations, and we understand how disappointing it must have been. Cleanliness and a comfortable environment are essential, and we regret that these standards were not reflected during his visit. We also understand how concerning the situation you described must have been, and we are sorry for the impact it had on his sense of comfort. Your feedback is greatly appreciated and will be shared with our team as we continue working to improve overall conditions and guest experience. We look forward to the chance to provide you with the exceptional experience that reflects the true essence of our hotel.Sincerely,Hotel Management

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• User:Gaeta12

  Trip type: Couples

  Do Not Stay Here Unless Desperate and Not Even Then!

  25 Nov 2025

  Where to begin? We had hoped to stay here to do auxiliary cooking for Thanksgiving. The outside looked well enough kept but that was it. Heating didnt work-a problem when there were no blankets on the bed and none in closet. Stained sheets. Cigarette burns in coverlet. Mold covering the bathroom ceiling. A cockroach jumped out of the dishwasher. The oven would not close so it was unusable. When we asked to see another room (the very nice early evening clerk was the only bright spot) the oven in that room would not open! No pots and pans in the shabby kitchenette (door knobs missing)) since they have to be checked out. In all, a dreadful experience. We checked out early the next morning. A desperate place for desperate people. A franchise so no headquarters to complain to. Avoid at all costs. ESA GM, General Manager at Extended Stay America - Chicago - Elgin - West Dundee, IL, responded to this review Dear Gaeta12, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely, Hotel Management

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• User:gfresh

  Trip type: Family

  Run

  10 Aug 2025

  Very dirty rooms , people doing drugs outside, roaches one of the dirtiest hotels I have ever stayed at would recommend everyone to stay away from this place ESA GM, General Manager at Extended Stay America - Chicago - Elgin - West Dundee, IL, responded to this review Dear gfresh, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving based on our guests' feedback. We never promote any illegal activities in and around the hotel. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

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• User:Mair B

  Trip type: Family

  Terrible experience

  22 Jan 2025

  We were banned just because management wants to blame our Dogs for the poop on the towels when me and my parents were sick with the Norovirus...0/10 won't recommend this place again 😡 and management is rude to my father and he absolutely rambled on a storm at them ESA GM, General Manager at Extended Stay America - Chicago - Elgin - West Dundee, IL, responded to this review Dear mairb2025,Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

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• User:Daniel S

  Trip type: Business

  Disappointing Repetitive Charges

  26 Jun 2023

  I'm here for company training at Elgin, IL Extended Stay, and was unsure of the length of the training for company reasons. The company's office is conveniently located just a mile away. They host numerous trainees from abroad every year (in the hundreds), all of whom require hotel accommodations. I happened to be the first to try out this particular hotel because it offered the most affordable rates on various online booking platforms.Upon arrival, the hotel staff requested a $100 deposit, which I paid using my credit card. Later, the company informed me of the need to extend my stay. I made the necessary arrangements online, but I was taken aback when the reception asked for my documents once again, along with an additional $100 deposit. It seemed odd to me since I was the same person from the previous day, and they already had my documents and money. They assured me that the amount would be reimbursed automatically. As time went on, the company required me to extend my stay further, leading me to book more days. Unfortunately, due to the hotel's policy, I had to spend a total of $300 for absolutely no additional benefits or services as a deposit, and that was also not written in the Terms and Conditions when I booked. The amount seemed exorbitant, especially considering the value it holds in my home country. It could sustain someone's livelihood for an entire month! Plus, banks in my country take a loooooong time to process returns, especially from abroad. I contacted their customer service, but their response was filled with empty explanations. They apologized, citing it as their company policy that every time a new booking is made (as they do not allow amendments to bookings), an additional $100 must be paid. I couldn't help but wonder why this information wasn't provided prior to my initial booking. Furthermore (and again!), unlike US banks, Eastern European banks often take months to process such reimbursements and other hotels in the area do not charge that, I was told by colleagues on site.Later, a manager in the company providing my training inquired about my experience at the hotel. I voiced my dissatisfaction honestly, referring to the hotel policy as "stupid" due to its repetitive money-taking and picture ID asking policy with no substantial reasons. In response, the manager said, "Alright, I won't recommend this hotel to the other 200 or 300 people who will be coming here later this year. Let's forget about it!" ESA GM, General Manager at Extended Stay America - Chicago - Elgin - West Dundee, IL, responded to this review Dear L1914TIdaniels, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts, so thank you again. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

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