Extended Stay America Chicago Hillside

Recent Reviews: 118

• User:js96

  Trip type: Family

  AVOID!! Dirty, unattended, overpriced.

  11 Jun 2026

  Due to a cancelled flight, most hotels near ORD were booked so this was on United's list. It is a bit far from the airport so there's no shuttle. The hotel did not feel clean. The front desk wasn't helpful. We drastically overpaid for the room, so when I saw they're part of Choice Hotels, I gave them my reward info. They said it had to be added online so I asked them to add it anyway. (It still hasn't showed up in my account's stay activity.) The room was almost out of toilet paper and the shampoo was completely gone. The soap wasn't refilled either. The whole place reeked of marijuana and we could hear others in the hallway and other rooms. Other guests weren't happy either, but we had no choice. If you're reading this, stay anywhere by here.

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• User:Jordan S

  Trip type: Solo travel

  Overall terrible, stay away

  14 May 2026

  Stayed here for ACEN2026 because it was cheap. Should've known the low quality associated with the MainStay brand would come with it. The floors and walls are filthy and peeling. They hit me with a surprise $100 "incident deposit" which they didn't tell me about til I got there. The rail carts were busted. The first night there was a couple screaming at each other in the hallway, which the staff refused to do anything about. One of those guests went back to their hotel room which as it happened was next to mine, and I got to hear him sobbing all night through walls thinner than a student dorm. I will not be staying here again, it feels like a scam.

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• User:Renate E

  Trip type: Solo travel

  cleanliness

  13 Apr 2026

  It was adequate on the whole.However, the room was not very clean, especially the bathroom.Otherwise, I felt comfortable and safe.Plenty of parking.You get what you pay for.\

• User:369jepm

  Trip type: Family

  The new crack house.

  05 May 2025

  Dear Hotel Manager’s ,I am writing to express my extreme disappointment regarding my recent stay at Mainstay Hillside. I have encountered numerous issues during my visit, which compelled me to share my experience.Firstly, I was charged an unexpected $40 fee for an early check-in. While I understand that early check-in might be considered a premium service, the amount charged was neither communicated nor justified in advance, leaving me feeling misled.Moreover, upon entering my room, I was appalled to find it in a dirty condition. The room was not properly cleaned, and this level of neglect is unacceptable for any guest's expectations—more so in an establishment that prides itself on hospitality.Additionally, my efforts to address these concerns with [The front desk staff. Joe, if that's his real name] were met with a lack of professionalism and courtesy. The manager's attitude mirrored the state of the room—unpleasant and dismissive. Such treatment from staff compounds the dissatisfaction of an already troubling experience.Overall, my stay was disappointing and far below the standards I anticipated based on past reviews and your hotel’s reputation. I would strongly advise others to consider alternative lodging options, as I for one, would never choose to stay here again. This experience was, frankly, unbelievable and a waste of money.I hope you will take these concerns seriously and initiate improvements to ensure better experiences for future guests.Sincerely,JM.

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• User:933krish

  Trip type: Business

  HORRIBLE

  22 Jul 2024

  Not only was it dirty and smelled like Mary Jane in the lobby. We went upstairs and the room was ok but we had a guy come to our door at 2:30 and try to get in. He knocked and messed with the door handle. He tried to get in. The phone in the room did not work so I had to find the front desk number online. The front desk guy said they would check. I told him I wanted to call the cops. He said no. Please don’t. Not a great experience at all.

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