Extended Stay America Chicago Westmont Oak Brook

Recent Reviews: 186

• User:Paul J

  Trip type: Solo travel

  Don’t stay at Westmont ESA. Horrible customer service

  28 May 2026

  Lazy lazy lazy people work here. At night after 10 pm the front desk closes and supposedly there is an overnight person on the premises in a room at the hotel Friday night - key wasn’t working. Took 45 minutes for someone to come down and open front desk. I’ve stayed at other ESA hotels This is by FAR the worst one DONT STAY HERE IF YOU WANT GOOD CUSTOMER SERVICE ESA GM, General Manager at Extended Stay America Chicago - Westmont - Oak Brook, responded to this review Dear Guest,We are sorry to hear that your experience did not meet expectations, particularly when you needed assistance accessing your room. We understand how inconvenient it can be to encounter delays in situations that require immediate attention, and we appreciate you bringing your concerns to our attention. For after-hours assistance, one of our team member is always on call to help with time-sensitive needs; there may occasionally be a brief wait as the attendant responds to the request. Support is available throughout the night for urgent guest needs. We appreciate your patience, and we wish you all the best with your travels. Sincerely,Hotel Management

  Read more

• User:Kathleen D

  Trip type: Solo travel

  Disgusting filthy gross unhealthy mold growth

  17 Dec 2025

  Pretty simple message - this place is a dump! Disgusting do not stay here. Woman who checked me in on Sunday was too hungover to do her job. ESA GM, General Manager at Extended Stay America Chicago - Westmont - Oak Brook, responded to this review Dear Y71VJkathleend, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management

  Read more

• User:BGBanks

  Trip type: Solo travel

  Never Again

  22 Jul 2025

  I stayed here for one night because it was the only thing available in the Chicago area for under $175/night the weekend I was there. This place does not deserve more than 2 stars. For one thing it is a 45 minute drive from downtown Chicago because the traffic is insane. I should have stayed near the airport maybe. AC was loud all night. Got back to hotel 11pm front desk closed. Nobody to ask about getting a blanket or complain about my door lock not working. Room looked like a college dorm room in the summer -- nothing. No coffee machine in room. Went out for coffee at 8:30am and still nobody at the desk. People that had checked out just threw their rooms keys on the floor. Long term residents provided a creep factor and seriously garbage cans in the lobby our outside the front door. Never again. ESA GM, General Manager at Extended Stay America Chicago - Westmont - Oak Brook, responded to this review Dear BGBanks,Thank you for sharing your experience. We’re genuinely sorry to hear that your stay did not meet your expectations. We understand how frustrating it must have been to encounter several inconveniences, especially during a busy weekend. While we aim to offer practical accommodations at a reasonable rate, your feedback points out areas where we fell short. We appreciate your honesty and will use your comments to help enhance the overall guest experience moving forward.Sincerely,Hotel Management

  Read more

• User:TK T

  Trip type: Family

  Disgusting

  05 Dec 2024

  I booked this hotel primarily because my family has specific dietary restrictions, and we needed a kitchen to prepare our meals. However, our experience was extremely disappointing. Upon arrival, we had to wait 15 minutes just to check in, which was quite inconvenient after a long journey.The hotel itself is very rundown and poorly maintained. The towels provided were very dirty, and the bathroom was filthy, with someone else's body hair still present. Additionally, the window in our room was cracked. To make matters worse, the stove in our room wasn't working, and the hotel staff showed no interest in addressing the issue. This was incredibly frustrating and added unnecessary stress to our stay. I would not recommend this hotel to anyone. ESA GM, General Manager at Extended Stay America Chicago - Westmont - Oak Brook, responded to this review Dear 15tkt, We sincerely apologize for the disappointing experience you had during your stay. We understand the importance of a clean and functional environment, especially when traveling with dietary restrictions. We deeply regret the issues you encountered with the room condition, cleanliness, and stove, and we are genuinely sorry for the inconvenience caused. Please know that your feedback is being taken seriously, and we are addressing these concerns with the team to ensure improvements are made. We would welcome the opportunity to provide you with a much better experience should you decide to stay with us again. Thank you for sharing your thoughts, and we hope for the chance to regain your trust.Sincerely,Hotel Management

  Read more

• User:jfiber

  Trip type: Business

  You get what you pay for (don't book this dump)

  24 Nov 2024

  How this hotel has 3.5 stars is beyond me. It's a dump. The only 2 good things I can say about it are:1) It's cheap2) My room didn't have bedbugs (at least I think it didn't).This place is old, dirty and straight up sad. The rooms are super worn down. The bathtub had stains, the stove was caked with dried on grease, the light shades were discolored, the furniture is falling apart, and the carpets are stained. The front desk is closed from dusk til dawn and you know this because there's a freaking metal shade that is pulled down! As the expression goes, you get what you pay for.Oh, even "ok" hotels these days have updated outlets to include USB plugs. This place? Nope. Even the "free Wi-Fi" is that pathetic old "Free but throttled", if you want a faster connection you have to pay for it.You're literally in the middle of NOWHERE. There a couple of restaurants within walking distance but, unless you have a rental car, prepare to Uber around.I'm giving it 2 stars because, astoundingly, I've stayed at WORSE, but that was many years ago. ESA GM, General Manager at Extended Stay America Chicago - Westmont - Oak Brook, responded to this review Dear jfiber,Thank you for being our guest and taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. Our goal is to provide a welcoming and well-maintained environment, and we regret that this was not reflected in your experience. Your comments about the room condition and amenities have been shared with our team to address and improve. We truly appreciate you bringing these matters to our attention, as feedback helps us grow and enhance our services. We hope you’ll consider giving us another chance in the future to demonstrate the positive changes we’re making for a better guest experience.Sincerely,Hotel Management

  Read more