Extended Stay America Suites Chicago Schaumburg I90

Recent Reviews: 100

• User:Robynsinfl

  Trip type: Solo travel

  Horrible

  25 Apr 2026

  I do not recommend this hotel. The room had a strong odor that smelled like a dog, and the kitchen area was in very poor condition. The entire space had an unpleasant smell, almost like rotten food. The refrigerator was not cold, and I was concerned about my food spoiling.I contacted guest services to simply have my window closed (it was open when I arrived), but after calling twice, I waited over an hour with no assistance, still waiting…. This was especially frustrating as I needed to get to sleep for a training the next morning.Additionally, there were ongoing banging noises from the walls during my stay. I rarely leave negative reviews, but this experience was extremely disappointing. ESA GM, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet expectations and regret the discomfort and frustration you experienced. Please accept our sincere apologies for the concerns you encountered, including delays in assistance and the condition of your accommodation. This is not the standard we strive to maintain, and your comments have been shared with our team for immediate review and follow-up. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity in the future to provide a much-improved and comfortable experience.Sincerely,Hotel Management

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• User:Edward S

  Trip type: Solo travel

  Good value and great people.

  04 May 2025

  I rented a room for my brother in law for a couple weeks because he had to move. He extended his stay another week. The room was fine for his purposes. Big TV and kitchen. The people there were very accommodating. My BIL claims to have a bad back and insisted he have his own chair in the room. The hotel staff moved out the existing chair to make room. My BIL on the other hand was a real jerk. He came in to the front desk with an attitude and was surly during the whole check in process. The hotel staff meanwhile were as nice as they could be. Far nicer that he deserved.The same sort of thing happened when he moved out.He was late getting out, screwed up moving his chair, blamed everyone but himself for it all. I apologized to the hotel staff for his behavior and they were very gracious. Bottom line: good value, not fancy, clean, very great staff. ESA GM, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review Dear edwards388, It’s wonderful to know the accommodations met your brother-in-law’s needs and that our team provided support throughout his extended visit. We truly appreciate your kind words and your thoughtfulness in acknowledging our staff’s efforts. It's always our goal to offer a welcoming and respectful environment for every guest, no matter the circumstance. Your recognition means a great deal to us at Extended Stay America, and we’re glad the overall experience left a positive impression. We hope to have the opportunity to welcome you or your family again in the future.Sincerely,Hotel Management

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• User:Jigneshah82

  Trip type: Business

  Not friendly for a long stay, as name suggests extended stay America

  22 Oct 2024

  Hotel rooms are near and clean but average.Hotel staff at front desk was good and helpful. Housekeeping staff was nice.Location is centralised close I 90 highway.But hotel has very strange rules. I think Management should look into this.1. Housekeeping only once a week free. Or else charge $ 13.2. They don't keep luggage of guests for couple of hours post checkout. I have travelled to 30 countries but 1st time any hotel denied to keep my luggage for 3 hrs after I check out and I was staying with them for 5 nights.Hotel rules are policy are not friendly for long stay it's opposite to there name extended stay.ThanksJignesh Shah ESA GM, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review Dear Jigneshah82,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any inconvenience caused by our housekeeping policy and luggage storage guidelines. While our goal is to provide a comfortable environment for all guests, we understand that these policies may not have met your expectations. Your comments are important to us, and we will share them with our team for further consideration. We also appreciate your positive remarks about our front desk and housekeeping staff, and we hope to offer you a more accommodating experience in the future.Sincerely,Hotel Management

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• User:Riley M

  Trip type: Solo travel

  CUM STAINS ON THE CHAIR!!!!

  15 Oct 2024

  This was probably one of the worst hotels I've ever stayed at. Do not stay here, go for something 20 dollars more because it will be far better. The room was dirty, except for the floor, counter bathtub and linens. There was grime on the fridge and a freaking chair with questionable stains that looked like semen. The stay was in room 330. ESA GM, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review Dear rileym929, Thank you for bringing your concerns to our attention. We sincerely apologize for the unsatisfactory conditions you encountered during your stay, particularly regarding cleanliness. This is not the standard we strive to maintain, and we understand how disappointing this must have been for you. We take these matters seriously and will ensure any housekeeping oversights are corrected immediately. Your feedback is crucial in helping us improve our services. We hope you will consider giving us another opportunity to provide a more enjoyable and comfortable stay. Thank you once again for sharing your thoughts.Sincerely,Hotel Management

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• User:CHARLES D

  Trip type: Family

  HORRIBLE!

  13 Jun 2024

  First stay, cleanliness was sup par, lots of other guest complaining of bugs. Took another trip here and due to limited availability of hotel rooms we were forced to stay here again. Had confirmation and receipt but they say they couldn't find us in the system. We showed them our confirmation number and booking info., yet they refused to honor it. They told us if we wanted Arion we would have to pay more than double what we booked. Contacted hotels.com to try to get resolution. They tried to contact the hotel to no avail. After about another hour of nonsensical water of our time trying to resolve the issue, we were forced to find another hotel. RECOMMEND OTHERS NOT TO USE THIS HOTEL! ESA GM, General Manager at Extended Stay America - Chicago - Schaumburg - I-90, responded to this review Dear charlesdO1260UE, We apologize for the inconvenience you experienced during your stay. Your concerns about cleanliness and pests are being addressed with our housekeeping team to ensure improvements. We regret the issues with your reservation and the frustration it caused. This is not the standard we strive for, and we assure you that we will prevent such occurrences in the future. We appreciate your feedback and are committed to making the necessary changes to improve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Managemen

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