Hampton Inn & Suites Chicago-Downtown

Name: Hampton Inn & Suites Chicago-Downtown
Address: 33 West Illinois Street, Chicago - IL, united-states
Telephone: +44-204-505-9777
Rating: 4.4

Downtown, Chicago - IL, United States

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About Hampton Inn & Suites Chicago-Downtown

location

This hotel is located in the centre of Chicago.

facility

The hotel has a lift and features 230 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, room service, a laundry service and a coin-operated laundry. Travellers with bicycles can make use of the on-site bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer is provided in the bathrooms. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. Comfortable sun loungers are available on the terrace. Guests can enjoy a wide range of indoor sports, including a gym, billiards, bowling, callisthenics and aerobics. A spa and a sauna are available in the wellness area.

meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. The hotel also offers snacks.

Amenities at Hampton Inn & Suites Chicago-Downtown

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
- -
  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Gym

Location

Around this property:

Centre

1000 m

Airport

17000 m

Airport

26000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

2110

Very Good

1015

Average

272

Poor

Terrible

Recent Reviews: 3556

User:Asha H
Trip type: Family
Customer service means nothing, and Hilton Honors is worthless
31 May 2026
I booked a room here for August — or so I thought, until I realized the date was set for the same day I was looking. As a result, I was charged for the night. I immediately saw my error and canceled the reservation within 5 minutes. My money, though, was gone. Still, it showed canceled on my end. I am a Hilton rewards member, and I thought that by explaining my error (I did plan to book there for August), they would at least give me a partial refund. So I wrote Hilton customer service, and they forwarded the request to the hotel.After a few days, the hotel wrote back, and Akur wrote to say:“After reviewing your reservation details, it indicates that this reservation was not cancelled in our system. Therefore, a one-night room and tax no show fee was applied and unfortunately, we are unable to refund this amount. If you can provide any supporting documents, such as a cancellation email supporting that this reservation was cancelled, then we can certainly revisit this case.”So naturally I responded with a screenshot of the reservation that showed cancelled on my end. I did not receive an email. So Akur says:“This reservation was never cancelled in our system which is the reason the "no show" fee was applied. A cancellation fee can be waived under probable causes after the deadline. If you can provide an email confirming that this reservation was cancelled, even if it was past the deadline, then we can reconsider the refund.”But I did cancel the reservation, and that is what is reflected in my Hilton account. The problem here is Hilton’s software workflow. Events such as a cancellation should create a chain of events, such as, oh, showing that I cancelled the reservation on their side. It did not. Somehow, though, this is MY problem, and not theirs.I reluctantly have to conclude that being a Hilton Honors member is worthless and means nothing. If their software is broken, well, too bad for me. This was an expensive mistake, but no human being will make it right for me. At this point, I would suggest literally any other Hotel chain, and certainly not this location.
User:R S
Trip type: Family
Great staff, enjoy the stay
10 May 2026
Warren at the front desk has made this stay truly great and memorable. I’ve never encountered a more helpful hotel employee. I give him 5 stars. Oscar at the front desk has been great too. The staff in large part is what makes this hotel worthwhile, in addition to the convenient location and spacious suites.
User:ChiTravel2013
Trip type: Couples
Not bad
01 May 2026
Not a bad option for downtown Chicago, but some of the staff, especially the workers in the breakfast area, need to understand they're working in the hospitality industry. It wouldn't hurt to be a bit hospitable. The rooms are fine, a little worn.
User:Antonio L
Trip type: Family
Buffet 2nd Floor workers
29 Apr 2026
Today on April 30th 2026 went to the hotel breakfast buffet, I was there to kill time after waking up early, good food and everything, I heard the Spanish speaking lady’s workers talk between themselves about me how I was there for too long that I needed to leave ,kind of made me feel insulted, I know I’m white color person but I can understand Spanish , don’t make the breakfast buffet style if you don’t want to eat “all your” food. Kind of hurt my feeling since I’m just visiting Chicago….
User:Dream31519472292
Trip type: Couples
Hilton, Never Disappoints
22 Apr 2026
The front desk assistants started the experience with their positive and helpful attitudes. Questions answered...Checked in. Thank you, Vanessa and Akur.Our room was perfect. One of the quietest room ever. Speaking of room, Delia cleaned and took care of our room and us for three nights.Breakfast each day was great! The food options were plentiful and the restaurant clean. Daniela was one of the servers. She was friendly to everyone and continued to take care of everyone's needs. Her colleagues were also hard working.We had a marvelous time in Chicago.. Thanks to our home-based team.