Hampton Inn Suites Chicago Libertyville

Recent Reviews: 622

• User:Alex T

  Trip type: Family

  The Hampton standard is here!

  14 Nov 2025

  When I travel, I usually stay at a Hilton residence because I’m a Hilton Honnors member. I stay at Hilton hotels in for consistency sake and my go to choice for affordability is a stay Hampton Inn. I came to the Libertyville area because of the birth of my first grandchild. My son‘s place is a little bit too small for me. So my choice was Hampton inn. Initially, I booked a stay at another Hampton Inn, which was absolutely terrible. I’m not gonna mention the name right now or where it was but it just was not up to the standards of Hilton Quality. I then switched over to the Hampton Inn at Libertyville/Chicago and it was like night and day.The hotel was clean. The staff was excellent. You could see the pride that the cleaning staff had. The room was absolutely the best. The exercise room was clean at all times and always stocked with fresh towels.I’d like to give a shout out in particular to the manager Sabrina Maganan, she went above and beyond. Her leadership, attention to detail, and genuine care for the guest experience truly shine. Also, Leah at the front desk provided excellent customer service. She was warm, professional, and incredibly helpful. Matter of fact everyone there made me feel valued, welcomed, and appreciated from start to finish. If you’re traveling in the Libertyville area or the northern suburbs, please consider this hotel, you’ll be pleasantly surprised. Mit Shah, Owner at Hampton Inn & Suites Chicago-Libertyville, responded to this review Thank you so much for taking the time to share such an extraordinary and detailed review. Your kind words truly mean the world to our entire team.We are thrilled to hear that your stay with us exceeded your expectations from the moment you arrived. Our housekeeping and front desk teams work hard to create a clean, welcoming, and comfortable environment for every guest, and your recognition of their efforts—especially Leah—will absolutely make their day.Your compliments about Sabrina’s leadership are especially appreciated. She is deeply committed to ensuring that every guest feels valued and cared for, and we’re grateful that her dedication made such a positive impact on your stay.Knowing that we helped restore your confidence in the Hampton brand, and that you would highly recommend our hotel to others, is one of the greatest honors we could receive. Whether you’re traveling for business, leisure, or celebrating something as special as welcoming a new grandchild, we’re delighted to have been a part of your experience.Thank you again for choosing the Hampton Inn Libertyville. We can’t wait to welcome you back on your next visit!

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• User:penguin4836

  Trip type: Business

  Nice hotel, but..

  14 Nov 2025

  Hotel itself was nice and clean; staff friendly. Breakfast was OK. Main issue, and not the fault of the hotel was that the location was right off a very busy road. Road noise was very bad. If you are a light sleeper, you might get some relief by earplugs or choosing a low number room on the odd side. Mit Shah, Owner at Hampton Inn & Suites Chicago-Libertyville, responded to this review Thank you for taking the time to share your feedback. We’re glad to hear you found the hotel clean and our team friendly—your positive comments mean a lot to us. We’re sorry to hear that road noise impacted your stay. While the location can create challenges at times, we appreciate your helpful suggestions for fellow travelers.Please know that we’re always happy to assist with room selection to find the quietest option available. We hope to have the opportunity to welcome you back for an even more comfortable stay.

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• User:Bill M

  Trip type: Couples

  Almost Perfect -- With One Major Issue

  25 Oct 2025

  Let me start by saying that even with our one major issue, we will gladly stay at this Hampton Inn again when we are in the area.The Great:A. Manager Sabrina could not have been nicer, or more helpful. Truly wonderful.B. The queen room she assigned to us was large, clean, and above expectations.C. Room was quiet. AC worked fine and the TV selection was also good.D. Friendly staff throughout the hotel. The Not-So-GoodNot world-ending, but the breakfast was pretty horrible. Not the fault of the very nice lady servicing the breakfast area. She never quit working filling items the entire time we were in the breakfast area. But truly, this was probably the worst breakfast we've had at a Hilton property in many years.A. Scrambled eggs were cold. Not just warm. Cold. Nearly Inedible.B. The milk gravy for the sausage and biscuits was as runny as 2% milk. Like they left the flour out of the mix. Inedible. I've never seen gravy that thin anywhere. Ever.C. While the waffle machine was dangerously hot, for some reason the waffles (large or small ones) were cold when you pulled them out. Not 5 minutes later. 30 seconds later. It's like they defied the laws of temperature science. Definitely not edible. D. The sausage was fairly warm, but it had the texture of shoe leather. Not good.To be fair, there was plenty of juice, toast, and good bagels. But if you were looking for a hot breakfast to get you started, this was not it. Now, I'll be the first to acknowledge that sometimes things happen. And today may have been an anomaly. I do hope it was because our breakfast was the only thing that kept this from being a perfect stay.Again, all the good things far outweighed the breakfast, but I do hope the hotel will work to fix the (easily?) fixable things in the breakfast area. Either way, we will stay at this Hampton Inn in the future due to all the other good things. Mit Shah, Owner at Hampton Inn & Suites Chicago-Libertyville, responded to this review Thank you so much for taking the time to share such thoughtful feedback. It was truly a pleasure having the opportunity to serve you and ensure you felt welcomed during your stay. I’m so happy to hear that you enjoyed your room, the friendly atmosphere, and the overall comfort of your visit.We also appreciate your honest comments regarding breakfast. I’m very sorry to hear that it did not meet expectations during your stay, and your detailed feedback has been shared with our team so we can make the necessary improvements.It means a lot that, even with this issue, you would still choose to stay with us again. We truly value your loyalty and kind words, and we look forward to welcoming you back in the future to provide you with an even better and more enjoyable experience.

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• User:The M

  Trip type: Family

  Broken Promises, Broken AC, Zero Accountability”

  14 Sept 2025

  If you’re thinking about staying here, I’d suggest looking elsewhere. This hotel completely dropped the ball on multiple levels.First, I was promised a complimentary queen suite upgrade when I booked. They said it would be noted on my account and all I had to do was ask when I checked in. When I arrived at 9 PM, tired from traveling, I was told there was no upgrade because the hotel was fully booked for a wedding. So much for keeping promises.Then I got to my room on the 4th floor and it was a sweltering 76° because the air conditioning was broken. When I complained, the front desk clerk actually had to come up to my room because she didn’t believe me. She ended up calling maintenance and didn’t leave until 11 PM after replacing the unit. My daughter's and I had to be up by 7 AM for a full day of volleyball, (I, coach) so basically we got little rest thanks to their incompetence.To make matters worse, when I followed up with the manager (Sabrina) about compensation, she offered me a laughable 2,000 Hilton points. That’s about $8–$12 in value. Absolutely insulting considering the higher rate I paid and the nightmare of a stay.This is not the level of service, comfort, or professionalism you should expect from a Hilton property. Between broken promises, faulty rooms, and zero accountability from management, I would NOT recommend staying here. Save yourself the hassle and book somewhere else. Mit Shah, Owner at Hampton Inn & Suites Chicago-Libertyville, responded to this review Thank you for sharing your detailed feedback. We sincerely apologize for the multiple challenges you experienced during your stay, including the confusion regarding your upgrade and the issues with your room’s air conditioning. We understand how frustrating it must have been, especially after a long day of travel and with early commitments the next morning.Our team strives to communicate every step and provide prompt solutions, and while maintenance did respond quickly once the issue was identified, we regret that this did not prevent the disruption to your rest. We also apologize if our compensation offer felt insufficient; it was intended as a gesture of goodwill, and we understand it fell short of your expectations.Your comments are being shared with our leadership team so we can improve our processes and prevent situations like this in the future. We truly value your feedback, and we’re sorry we didn’t provide the seamless and comfortable experience you expected from a Hilton property.

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• User:Tom S

  Trip type: Couples

  GREAT HOTEL EXPERIENCE

  24 Jun 2025

  Our 3 nights were perfect! The hotel is extremely clean, linens in good condition and staff went out of their way to be helpful. The beds were very comfortable, and we're fussy about beds. The breakfast buffet was very good, nice variety and they had abundant coffee available in the lobby area all day and night. We saw remains of freshly baked cookies but were never there at the right time to enjoy any, but they certainly did smell good. The hotel was filled with soccer teams from adjoining states. We saw these well-behaved young people and never heard them while in our room. The hotel was extremely quiet. Mit Shah, Owner at Hampton Inn & Suites Chicago-Libertyville, responded to this review Thank you for your wonderful feedback! We are delighted to hear that your three-night stay was perfect and that you enjoyed our clean accommodations, comfortable beds, and attentive service. We take great pride in offering a restful and welcoming experience for all our guests, and it’s fantastic to know we met your expectations—especially with the beds since comfort is key!It’s great to hear you appreciated the breakfast buffet and the abundant coffee in our lobby. We’re sorry you missed out on the freshly baked cookies but are glad you enjoyed their enticing aroma.We’re especially pleased that even with the excitement of hosting multiple soccer teams, your stay was peaceful and quiet. It’s a testament to both the behavior of our young guests and our team’s commitment to maintaining a pleasant environment for everyone.We hope to welcome you back soon and maybe even catch the cookies at the perfect time during your next stay!

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