Hilton Chicago

Name: Hilton Chicago
Address: 720 S Michigan Ave, Chicago - IL, united-states
Telephone: +44-204-505-9777
Rating: 3.9

Downtown, Chicago - IL, United States

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About Hilton Chicago

location

This grand luxury landmark hotel is situated at the heart of Chicago and affords fantastic views out over Grant Park and Lake Michigan. The convenient location of this hotel at the southern end of the Magnificent Mile allows for quick and easy access to the city's many museums, theatres and world-class shopping venues.

facility

1543 rooms are located on 25 storeys and can be reached by lift. Check-in and check-out are possible at any time at the reception desk. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, room service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine and projector is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed or a king-size bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (for a fee) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The pool complex includes both indoor and outdoor pools, which are in part heated. Sun loungers and parasols on the sun terrace create a perfect space for guests to relax and unwind. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis and basketball are available. Water sports enthusiasts can enjoy windsurfing, sailing and catamaraning. Guests can enjoy a wide range of indoor sports, including a gym, billiards, bowling, squash and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Additional amenities include an entertainment programme for children with a number of fun activities.

meals

Various dining options are available, including a restaurant with air conditioning, a café, a bar and a pub. A delicious breakfast provides energy for the rest of the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hilton Chicago

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Garage
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Closet
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  Fireplace
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Gym
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  Events

Location

Around this property:

Centre

1000 m

Airport

16500.0 m

Airport

28000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3099

Very Good

2064

Average

1224

Poor

605

Terrible

383

Recent Reviews: 7375

User:MedJourno
Trip type: Business
Ostensibly 'Superior Room' Marred by Inferior Service
14 Jun 2026
I booked this hotel as it was one of the few options available to me while I was attending the world's largest cancer conference, held annually in Chicago. I am a Hilton Honors member and generally prefer Hilton properties, but I was disappointed with the service and the amenities at this hotel. On the night I arrived, one of two beside lamps had two bulbs that both needed replacement, and when I was taking a shower I was dismayed to find that there was no bath gel at all in the dispenser -- after I was soaking wet, of course. I got out of the shower and slopped across the floor to get some hand soap from the dispenser by the sink. That evening I texted a "guest experience" person who had contacted me to ask how my stay was, and I told him/her about the problems, assuming they would be fixed by the time I returned to the room the following night. Wrong: neither problem had been resolved. I called housekeeping, and in a short while Harry T, an electrician, came in an changed all the bulbs in the room, and he offered to get me the bath gel that I needed as well. He was very friendly and helpful, and a shout out to him.However, on another night there were no washcloths in the bathroom (I use at least one for showering), and on yet another night my room had not been serviced at all. I realize that these are "First World" problems, but I was shelling out a lot of money for this room, which, by the way, was ostensibly a "high floor superior room." What's the alternative? A "low floor, inferior room?"I have stayed at other Hilton properties in Chicago on previous trips, and will try to avoid the Hilton Chicago in the future.
User:Jordann H
Trip type: Business
Great stay
13 Jun 2026
We had a great stay! We've been to Chicago a couple times, but only stayed on the Magnificent Mile. We had a beautiful view of the park.During our stay, Jeff P. with HGV was very friendly in arranging a future discounted vacation package! General Manager, General Manager at Hilton Chicago, responded to this review Dear Jordann,It is always fun to experience a different side of the city, and it sounds like the park view gave you a fresh perspective on Chicago during this visit. We are delighted that you had a great stay, and we will be sure to share your kind words with Jeff. He will be pleased to know his friendly service helped make a positive impression while planning your future getaway. Thank you for taking a moment to recognize him and share your experience, and we look forward to your next visit! Sincerely,Hotel Manager
User:Chris E
Trip type: Business
A Top Notch experience.
13 Jun 2026
A very excellent level of detailed hospitality. You can tell this hotel has been through some experience of high level clientele..yet they have a humility that doesnt bleed arrogance. Every aspect feom.check in to check out..was top notch.JEFF P from HGV was superb at his delivery of Hilton Worldwide. General Manager, General Manager at Hilton Chicago, responded to this review Dear Valued Guest,Thank you for such a thoughtful review of Hilton Chicago. It’s especially meaningful to hear that the level of care and attention throughout your stay stood out from arrival to departure. Striking the right balance between refined service and genuine hospitality is something we strive for, and we're delighted that you experienced just that. We're also grateful for your recognition of Jeff, whose professionalism and dedication clearly made a lasting impression. We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Manager
User:Maggie S
Trip type: Solo travel
Great hotel for solo travel
13 Jun 2026
Location and room views were great. Was able to get convenience store deliveries quickly after arrival to have all I needed with the help from the in-room tech pad. Front desk staff was super friendly and was able to get me in my room several hours early. Jeff P. from HGV helped me book my next vacation. General Manager, General Manager at Hilton Chicago, responded to this review Dear Valued Guest,Thank you for the wonderful review! We’re delighted to hear that you enjoyed our location and the convenience of using the in-room technology to quickly arrange everything you needed after arrival.It’s especially great to know that our front desk team was able to accommodate an early check-in and help you start enjoying your stay ahead of schedule. We’re also pleased that Jeff P. from HGV was able to assist you with planning your next vacation. We’ll be sure to share your kind words with him. Thank you for choosing to stay with us and for taking the time to recognize our team. We look forward to welcoming you back for another fantastic stay and helping you create more memorable travel experiences!Sincerely,Hotel Manager
User:julie l
Trip type: Solo travel
Hilton needs a facelift
13 Jun 2026
Resort charge for WiFi? mold in bathroom housekeeping took trash, cleared towels but didn’t make beds. Staff was friendly hotel is old and timeshare guy at elevator. General Manager, General Manager at Hilton Chicago, responded to this review Dear Julie,Thank you for sharing your comments with us. We're glad that our team's hospitality made a positive impression. However, we're sorry other aspects of your stay didn't meet your expectations. The concerns you mentioned can certainly affect how comfortable and relaxed a visit feels. Your feedback will be reviewed with our team so these matters can receive the attention they deserve. We appreciate you bringing your experience to our attention and hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Manager