Hilton Garden Inn Chicago Downtown South Loop

Name: Hilton Garden Inn Chicago Downtown South Loop
Address: 55 E 11th Street, Chicago - IL, united-states
Telephone: +44-204-505-9777
Rating: 4.1

Loop, Chicago - IL, United States

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About Hilton Garden Inn Chicago Downtown South Loop

location

This hotel warmly welcomes guests in Chicago.

facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge, a microwave and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, satellite television, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, a gym, billiards and a spa.

meals

The dining area includes a restaurant and a bar. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.

Amenities at Hilton Garden Inn Chicago Downtown South Loop

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Wifi
Business Center and Conferences
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  Business Center
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Barbeque
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Gym

Location

Around this property:

Subway Station

300 m

Train Station

1 km

Attraction 1

1.70 km

Attraction 2

1.80 km

Attraction 3

1.90 km

Lake

2.80 km

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

121

Very Good

Average

Poor

Terrible

Recent Reviews: 220

User:David C
Trip type: Business
Worst Hilton experience yet
08 Jun 2026
Almost nonexistent seating in lobby that was filled with piped in air fresher that smelled like they were covering up a smelly cab in NYC, so overpowering we had to leave, that and no seating. Valet service was horrendous and after waiting to get a room, they put us in the wrong room then would not give us the correct room because they gave it to someone else, could not say stay away from this property enough times
User:AilsaJA
Trip type: Couples
Ok for a night or two
16 Apr 2026
The location is ideal for the museums, they are only a short walk away and this is why we chose this hotel. The rooms were nice and big but ours did smell a bit funny.There is a valet, I booked in advance and the price came down to 50 a night. It was a bit slow so do plan on some extra time. The shop in the hotel wasn’t very well stocked
User:Luis P
Trip type: Couples
No response, no investigation, no accountability
25 Mar 2026
My experience with this property was extremely disappointing from a service and accountability standpoint.After leaving a high-value electronic device in my room, the hotel failed to follow basic lost-and-found procedures, did not conduct any meaningful investigation, and completely disengaged from communication.I escalated the issue to Hilton corporate, filed a police report, and submitted a complaint with the Better Business Bureau. The business never responded, and the case was closed due to lack of cooperation.This is not about the lost item itself, but about the absence of responsibility and guest support. I expected significantly higher standards from a Hilton property.
User:Kjell M
Trip type: Solo travel
Decent enough
01 Jan 2026
Decent enough hotel. Actually 2 hotels and 1 staff. Convenient with the Leiya restaurant, which was quite good. I question the sanitary conditions of the jacuzzi on the 8th floor. Dirty, and lots of long hairs along the sides, in the water and on the foam, even though I was one of the very first to use it, one morning. And the pool was not looking that much better. It felt awful. The staff would not explain how the key worked with the elevator, when I checked in. Otherwise they were friendly and helpful, for the most part. You can find better hotels in Chicago for lesser money, although I got a great deal through my airline. The location is good, though. Close to Roosevelt Station. Plenty of restaurants and stores in the immediate area. Room was ok,, nothing to really complain about. Next time I am choosing another hotel, though.
User:Olgayb
Trip type: Solo travel
It is hard to believe that It is Hilton !
09 Dec 2025
If it is not your last option, try another one !The hotel meets expectations in terms of price and performance.Pros;-Affordable price comparing to the ones in city center or near the riverThats all...Cons;-Rude, impolite staff.. For example, the front desk clerk told me "come here" to let me know that my room is ready.. without "please".. something like we are in army or I am her "pet"... or as if I am in a hostel or highway motel!-The air condition in room did not stop although it is automated. Pressing the button "off" does not work.-The location is not the best. Yes it is not far from city center, the river, magnificent mile etc. But the surroundings are not "wow". Also, all of staff said that it is unsafe after night time.