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Hilton Garden Inn Evanston

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Hilton Garden Inn Evanston

locationEvanston, Chicago - IL

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About Hilton Garden Inn EvanstonAbout Hilton Garden Inn Evanston

Location

This hotel is located in the centre of Evanston.

Facility

The hotel has a lift and features 178 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, skiing, a gym, aerobics, a spa and a sauna.

Meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals.

Amenities at Hilton Garden Inn Evanston Amenities at Hilton Garden Inn Evanston

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

450

Very Good

295

Average

114

Poor

54

Terrible

35

Recent Reviews: 948

  • User:Megan M

    Trip type: Family

    Hilton Garden Inn was a huge disappointment

    rating04 May 2026

    Stayed one night in a junior suite at Hilton Garden Inn North Shore and had one of the worst nights of sleep in a long time. The bed was extremely firm, and the pillows were completely worn out with little to no support.The room’s air conditioner made things worse—it was loud and oddly placed, with the vent right next to the bed blowing directly on me all night.The bar experience didn’t help either. My martini was poorly made, and the bartender didn’t seem to know how to prepare a Cosmopolitan, which is a pretty standard cocktail.The room layout was also strange and not very functional. Overall, the hotel feels very worn. The carpet in the room was dirty, and the common areas showed visible signs of neglect. This property is clearly in need of a refresh.Would not stay again.

  • User:Discover19375162230

    Trip type: Couples

    Be wary of upgrade costs and outdated rooms compared to those around the area

    rating20 Apr 2026

    Be very careful when you agree on upgrading your room. I upgraded from a king to a king junior suite and the price was not what I was quoted for. I called the Hilton Line and the only response was that I should have declined the upgrade. The upgrade is $100 more than my original hotel room from my email. The hotel is dated. There isn’t even glasses in the room to drink only paper cups. When I asked the front desk , they just gave me more paper cups. For the same price of $262, I would have gotten the same room at Hyatt House a few blocks down with free breakfast and omelet station.

  • User:Susan B

    Trip type: Couples

    Not a Warm Welcome

    rating02 Jan 2026

    My complaint with the Evanston Hilton Garden Inn is that upon arrival at 7:30 pm on Christmas Eve, we found the lobby doors locked and not a soul to be seen at the check-in desk, which was clearly visible from the locked vestibule door. Signage on the wall of the vestibule informed me that the lobby doors were locked for guests' safety and that I should scan my key card for entry or "Use The Main Entrance" or "Call For Assistance." But I was in fact at the main entrance and I didn't know who or how to call; there was no house phone or posted phone number or clearly labeled button to push. And I was befuddled, because I don't believe that I have ever arrived at a hotel to find the lobby doors locked. And this was Evanston, IL ... hardly a high-crime area. Eventually, I found a door in the rear of the hotel, noticed a box with the words "press here" emblazoned on it, pressed, and was buzzed in by a woman who had apparently been in a closed-door office behind the check-in desk. She made no apology for the inconvenience of the locked doors. Instead, she implied, I felt, that I was at fault for not understanding the (to me) very unclear posted signage. It was not a welcoming beginning to our stay here, and it could so easily be remedied. Just post some clear signage. Or at the very least, empathize with the weary and confused traveler. The room itself was fine. The lobby restaurant was closed because of the holiday, so I can't comment on breakfast offerings.

  • User:Steven P

    Trip type: Friends getaway

    Dark Room, Flooded Shower, Zero Service — Avoid at All Costs!

    rating24 Oct 2025

    Avoid at ALL COSTS!!The location is the only good thing about this hotel — it’s close to the train station. However, everything else was a nightmare.When I entered the room, the curtain was completely broken, so I couldn’t open it at all — the room was pitch dark with no natural light. The shower drain was fully clogged, flooding the bathroom floor, and there was no body wash provided. I called the front desk for help, and after 30 minutes, no one ever showed up.When I tried to file a complaint with Hilton, the front desk told me they’re just a franchise and “not a real Hilton.” With this level of service and poor amenities, I strongly recommend avoiding this hotel at all costs. John Rohrbach, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review We want every guest to have a great stay. Please contact me.John

  • User:vcd2013

    Trip type: Couples

    Very expensive, basic hotel

    rating23 Oct 2025

    The Hilton Garden Inn in Evanston is a basic hotel, I was here for 5 nights. What you would expect from a Garden Inn. Rooms are clean and well furnished. Breakfast a la carte was OK. It was very expensive for a Hilton Garden Inn, as it´s a convenient location for Northwestern University, they charge whatever they want. They don´t have housekeeping, unless you ask them to have your room cleaned.I think next time I´m in Evanston I will try another hotel, this is the second time I stay at this hotel, because of its location, and was charged close to $400 dollars a night for a regular double room! John Rohrbach, General Manager at Hilton Garden Inn Chicago North Shore/Evanston, responded to this review Thank you for staying with us. At this property we offer stay over housekeeping service every other day and full service cleaning every 5th night. If you would like a more frequent service, please let us know. Information about our housekeeping service options can be found in the bathroom of all of our guestrooms. Our pricing does change due to various demand generators and events in the area and we offer comparable pricing to other local hotels in the area.John

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