Holiday Inn Express & Suites Chicago North Shore - Niles

Recent Reviews: 103

• User:teressa f

  Trip type: Solo travel

  The desk hafsa was super nice. They answered all my questions and even assisted with extra care. Their hot breakfast is

  05 Mar 2026

  The desk staff Hafsa was super nice. They answered all my questions and even assisted with extra care. Their hot breakfast is more than enough for the energy that you need during the day

• User:mailbelle

  Trip type: Couples

  This could be a really good hotel if they addressed the housekeeping issues.

  30 Aug 2025

  My review for the Holiday Inn Express in Niles, Illinois is a mixed one. Positives:1. The location and price were great. We were visiting family in Chicago. The hotel’s location was convenient and the price was reasonable compared to hotels in Chicago.2. Jeremy, the front desk clerk was always friendly. 3. The breakfast buffet had lots of choices. There were apples and bananas, hardboiled eggs, yogurt, oatmeal, cinnamon rolls, mini muffins, bagels and bread for toasting. Hot items included scrambled eggs, premade cheese omelets, roasted potatoes, and a pancake machine. There was a different meat selection every day. On the four mornings we were there, we had pork sausage, bacon, turkey sausage, and biscuits with sausage gravy. 4. Coffee was available in the lobby 24/7. The coffee machine would grind the beans and brewed the coffee, so your coffee was always fresh.Negatives:1. From the night we arrived I noticed that the carpets needed to be vacuumed. Trash on the carpet, both in the hallways and in our room, remained on the carpet and was never vacuumed up during our 4-night stay. 2. Also when we arrived, two rolls of toilet paper were on the toilet paper holders in our bathroom, but the paper wrappers were still on both rolls of toilet paper. We had to take the rolls of toilet paper off the toilet paper holders, remove the paper wrappers, and then replace the rolls of toilet paper back on the toilet paper holder. I have never stayed in a hotel where the paper wrapper was left on the toilet paper when it was on the toilet paper holder. This is minor, but is indicative of how lazy housekeeping seemed to be. 3. Tables in the dining room never seemed to get cleaned. Every morning at breakfast we would have to clean our own table. 4. The baseboards in the bathroom were filthy. 5. Some of the towels have yellowed badly and need to be replaced. 6. Drinking cups were not replaced in our room daily. 7. We stayed 4 nights at this property. There was only one day that our beds were made. When I went to the front desk to report this, the front desk clerk said that beds were made daily only if we were staying at least 5 days. I showed him the paper we’d been given at check-in that said beds were made daily for guests staying 2+ nights, and that we were staying 4 nights. I stated that housekeeping needed to be made aware that the beds needed to be made. They came in our room to replace the towels and empty the trash, so I don’t understand how they could do that, but not make the beds. I have no idea if anything was ever said to the housekeeping staff. IHG Service, Owner at Holiday Inn Express & Suites Chicago North Shore - Niles By IHG, responded to this review Greetings,Thank you for taking the time to provide such a detailed review of your recent stay at the Holiday Inn Express Niles, IL. We truly appreciate your honest feedback, as it helps us identify what we’re doing well and where we need to improve.We're glad to hear that our location and value worked well for your trip to visit family in Chicago. It’s also wonderful to know that Jeremy at the front desk made a positive impression and that you enjoyed the variety and availability of our breakfast and coffee offerings. We’ll be sure to pass along your kind words to our team.That said, we sincerely apologize for the housekeeping and cleanliness issues you encountered. This is not the level of service we strive to provide, and your experience falls short of our standards. Your comments regarding vacuuming, restroom prep, dining room cleanliness, towel condition, and room servicing have been shared directly with our housekeeping management team for immediate attention and retraining where needed.The confusion around our bed-making policy is particularly concerning, and we appreciate you bringing it to our attention. We'll be reviewing the policy communication to ensure it's accurate and clearly understood by all staff members.Your comfort and satisfaction are very important to us, and we're genuinely sorry for the inconveniences you faced. We hope you’ll consider staying with us again in the future so we can provide you with a much improved experience.Regards,Hafsa A.Front Desk Agent,Holiday Inn Express & Suites Niles7247 N. Waukegan Rd.Niles, IL 60714P:847-588-1900F:847-288-2001

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• User:Inspire40189324373

  Trip type: Family

  Too many issues on this stay.

  24 Aug 2025

  Unfortunately, my stay at this hotel was very disappointing. Upon arrival, my room keys didn’t work, which was a frustrating start. Once I got into the room, it had a noticeable unpleasant smell, and the water pressure in the shower was extremely low, making it difficult to even rinse off properly.To make matters worse, I saw ants in the breakfast area—completely unacceptable from a hygiene and food safety standpoint. While I understand that no place is perfect, the combination of these issues shows a clear lack of attention to basic maintenance and cleanliness.I wouldn’t recommend this hotel unless serious improvements are made. I have reached out directly to the Hotel but the response showed lack of concerns for the issues presented. IHG Service, Owner at Holiday Inn Express & Suites Chicago North Shore - Niles By IHG, responded to this review Hi Inspire40189324373,We are glad to host you as one of our valued guests and appreciate your recent stay at Holiday Inn Express & Suites Chicago North Shore - Niles.Our hotel is designed to provide an efficient stay in a space that feels fresh and focused on the features and services that matter most. I'm sorry to learn that your visit did not reflect this commitment. Your feedback has been shared with our hotel team to consider as part of efforts in enhancing future stay experience. I have sent you a private message to assist you further.We hope to deliver the quality you rightfully expect on your next visit.Best regards,Sarah S.Case ManagerIHG Hotels & Resorts Service

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• User:lindakX2001OO

  Trip type: Family

  Great hotel

  02 Jun 2025

  This property is well maintained and very well run. The rooms are very nice and comfortable. I really enjoyed the the modern, clean lines. Also very quiet, nobody running up and down the halls or slamming doors. Breakfast was OK but NO bacon 9nly turkey sausage. Would definitely stay there again.

• User:bea9696

  Trip type: Solo travel

  Holiday Inn just stole my money when I tried to cancel

  28 Apr 2025

  This review is about a trip that did not happen. I went online to Holiday Inn express Niles Illinois to make a reservation. I clicked on the box that said I was making a clicked on the box that said I was making a reservation and would pay for my stay when I checked in. I did foolishly give them my credit card that I would be using. .Everything seemed to go well and I received a confirmation. The very next day I learned I would not be able to make the trip. When I tried to cancel,. . It became parent that I had been redirected to the hot wire.com site for the reservation. The hotel refused to cancel my reservation and told me I had to go through hotel.com. The site was confusing and it took me a while to figure out how to even cancel online. By the time I had gotten through I was two hours too late for free cancellation and was charged the full amount of my stay. I then spent 45 minutes online trying to talk to hotline chat line and although they sympathized, they said they would have to go through the hotel and the hotel never got back to them.. I feel thoroughly ripped off and will never in my entire life. Use hot wire or stay at a Holiday Inn of any kind because of this horrific incident. IHG Service, Owner at Holiday Inn Express & Suites Chicago North Shore - Niles By IHG, responded to this review Hi bea9696,Thank you for choosing our Holiday Inn Express & Suites Chicago North Shore - Niles.We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future. I also sent you a private message to extend our help.Thank you for choosing IHG Hotels and Resorts for your travel needs.Best Regards!Dominador R.Case ManagerIHG Hotels & Resorts Service

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