tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homeunited-states

Holiday Inn Express & Suites Chicago West - St Charles

images

View Gallery

image url
image url

Holiday Inn Express & Suites Chicago West - St Charles

locationSuburb, Chicago - IL

Share this Dealshare

About  Holiday Inn Express & Suites Chicago West - St CharlesAbout Holiday Inn Express & Suites Chicago West - St Charles

Location

This hotel welcomes guests in Saint Charles.

Facility

The hotel has a lift and features 84 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a babysitting service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a king-size bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. There is also an ironing set, a trouser press and a tumble dryer. A telephone, satellite television and WiFi ensure optimal comfort. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym and aerobics.

Meals

There is a café on the premises. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

 Amenities at Holiday Inn Express & Suites Chicago West - St Charles Amenities at Holiday Inn Express & Suites Chicago West - St Charles

  • Facilities

    • -

      Air conditioning

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Pets

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Medical teleconsultation

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

    • -

      Protective hygiene screens

    • -

      Protective masks for guests

    • -

      Safe Stay (AHLA)

    • -

      Sanitiser dispenser

    • -

      Social distancing regulations

    • -

      Time interval between room bookings

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Continental Breakfast

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Golf

    • -

      Gym

    • -

      Heated Pool(s)

    • -

      Indoor Pool

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Tennis

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

77

Very Good

47

Average

34

Poor

29

Terrible

30

Recent Reviews: 217

  • User:Busch2

    Trip type: Business

    Clean and fresh stay

    rating15 May 2026

    What a nice place to stay! I would give them a 4.5 rating because there is always room for improvement. But this hotel was clean, bright and inviting. The staff was very friendly, helpful, well dressed and groomed. What a huge change compared to another recent stay we had in the same general area. My room was cleaned and smelled fresh. I have only two complaints/suggestions: 1) The refrigerator was turned off when we arrived (in both rooms) and we did not realize it at first. There was no sign or placard to inform us we needed to turn them on. Turning it on takes about 12 hours to get to normal cold temp so that was an issue for our food that we brought. 2) I think they should put out some garbage cans out near the ice machines or elevators so people don't have to leave their garbage outside their doors at night. That just looks terrible in the morning, but everything is always clean when we return in the afternoon.We did not eat breakfast or try out the pool so I have no input on those. Give them a try!
  • User:Max V

    Trip type: Business

    The only going for this place is the location

    rating16 Mar 2026

    I stayed three nights and on my final night the refrigerator compressor failed, making loud grinding noises all night long. I got almost no sleep before a very long road trip the next morning.At 5 AM I went to the lobby and was offered 2,000 IHG points, which honestly felt insulting given the circumstances. Later Rosa reached out offering 2,000 points and 10% off the room.I contacted IHG corporate, who provided 15,000 points, but explained that any refund must come directly from the hotel. When I followed up with the hotel asking them to honor the 10% discount they themselves offered, Janae refused and said IHG already handled it — despite IHG telling me the hotel had to process the refund.The rooms were dirty and clearly not maintained well if appliances are already failing like this. The way this situation was handled shows a serious lack of professionalism and hospitality.IHG should be embarrassed to have a property operating at this level under their brand. IHG Service, Owner at Holiday Inn Express & Suites Chicago West - St Charles By IHG, responded to this review Hi Max V,We appreciate you choosing the Holiday Inn Express and Suites Chicago West - Saint Charles for your leisure stay. Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the inconvenience. Your comments have been shared with the hotel management team to review maintenance procedures, guest service communication, and compensation processes to prevent similar situations in the future.We appreciate you bringing these matters to our attention and regret the impact this stay had on your experience.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service
  • User:Марина Г

    Trip type: Family

    Vacation

    rating03 Jul 2025

    The hotel was clean, the beds were comfortable, the staff at the reception was friendly. The breakfast was delicious and varied, and I would also like to mention that Marieta and Veronica were very friendly. My family and I were satisfied with our choice.
  • User:Denny O

    Trip type: Couples

    Wonderful stay

    rating26 Jun 2025

    My wife and I really enjoyed our stay. Clean and updated rooms, friendly staff and a fantastic breakfast. We can't wait to come back. I wish that I could give it more than 5 stars.
  • User:Tami B

    Trip type: Couples

    Nice place to stay

    rating16 Mar 2025

    Pool area is very small and no hot tub. Room was great except the toilet was almost on the floor! Breakfast was also very nice. Bed and pillows comfortable. Check in quick and easy. Hotel was close to everything we needed within walking distance.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews