Holiday Inn Express & Suites Chicago West - St Charles

Recent Reviews: 217

• User:Busch2

  Trip type: Business

  Clean and fresh stay

  15 May 2026

  What a nice place to stay! I would give them a 4.5 rating because there is always room for improvement. But this hotel was clean, bright and inviting. The staff was very friendly, helpful, well dressed and groomed. What a huge change compared to another recent stay we had in the same general area. My room was cleaned and smelled fresh. I have only two complaints/suggestions: 1) The refrigerator was turned off when we arrived (in both rooms) and we did not realize it at first. There was no sign or placard to inform us we needed to turn them on. Turning it on takes about 12 hours to get to normal cold temp so that was an issue for our food that we brought. 2) I think they should put out some garbage cans out near the ice machines or elevators so people don't have to leave their garbage outside their doors at night. That just looks terrible in the morning, but everything is always clean when we return in the afternoon.We did not eat breakfast or try out the pool so I have no input on those. Give them a try!

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• User:Max V

  Trip type: Business

  The only going for this place is the location

  16 Mar 2026

  I stayed three nights and on my final night the refrigerator compressor failed, making loud grinding noises all night long. I got almost no sleep before a very long road trip the next morning.At 5 AM I went to the lobby and was offered 2,000 IHG points, which honestly felt insulting given the circumstances. Later Rosa reached out offering 2,000 points and 10% off the room.I contacted IHG corporate, who provided 15,000 points, but explained that any refund must come directly from the hotel. When I followed up with the hotel asking them to honor the 10% discount they themselves offered, Janae refused and said IHG already handled it — despite IHG telling me the hotel had to process the refund.The rooms were dirty and clearly not maintained well if appliances are already failing like this. The way this situation was handled shows a serious lack of professionalism and hospitality.IHG should be embarrassed to have a property operating at this level under their brand. IHG Service, Owner at Holiday Inn Express & Suites Chicago West - St Charles By IHG, responded to this review Hi Max V,We appreciate you choosing the Holiday Inn Express and Suites Chicago West - Saint Charles for your leisure stay. Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the inconvenience. Your comments have been shared with the hotel management team to review maintenance procedures, guest service communication, and compensation processes to prevent similar situations in the future.We appreciate you bringing these matters to our attention and regret the impact this stay had on your experience.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service

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• User:Марина Г

  Trip type: Family

  Vacation

  03 Jul 2025

  The hotel was clean, the beds were comfortable, the staff at the reception was friendly. The breakfast was delicious and varied, and I would also like to mention that Marieta and Veronica were very friendly. My family and I were satisfied with our choice.

• User:Denny O

  Trip type: Couples

  Wonderful stay

  26 Jun 2025

  My wife and I really enjoyed our stay. Clean and updated rooms, friendly staff and a fantastic breakfast. We can't wait to come back. I wish that I could give it more than 5 stars.

• User:Tami B

  Trip type: Couples

  Nice place to stay

  16 Mar 2025

  Pool area is very small and no hot tub. Room was great except the toilet was almost on the floor! Breakfast was also very nice. Bed and pillows comfortable. Check in quick and easy. Hotel was close to everything we needed within walking distance.