Holiday Inn Express Chicago Nw - Vernon Hills

Recent Reviews: 35

• User:Sightseer57576808400

  Trip type: Family

  Another Great Stay

  30 Apr 2023

  We have stayed here several times and every time has been good. Quiet and clean. We like the location. Breakfast is good. Well priced. The employees are professional yet friendly. The facility is well maintained. We appreciate that they are pet friendly yet still maintain a clean facility.

• User:Michelle S

  Trip type: Family

  Very Disappointing

  17 Apr 2023

  When we arrived at our hotel we were given the wrong key twice. The second time we walked in unexpectedly on someone already occupying the room. Our two sons (4th and 5th graders) were very upset by the situation. The person at the front desk who gave us the key was not helpful, even went so far as to make light of the situation. I know mistakes happen but this is the second poor experience we've had in as many days, at two different IHG properties. I am normally not a complainer but this was too much. Will never stay here again.

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• User:donnau637

  Trip type: Family

  Out of towners visiting

  03 Jun 2021

  My Husband daughter and I spent most of Memorial Day Weekend in this lovely hotel. Even though there was a small mix up on what room we were to be in, my daughter and I swam quite a bit in their pool, (reservations required) and had a great relaxing time in the room weended up in. My only negitive was that there was only yogart and fruit as a breakfast option. My family isnt real fond of yogart, and there was only two oranges left in the bowl. As for the mask issue, we were pleased with the fact that we didnt need one if we were vaccinated. I loved the Staff, very nice people. Including the Son and Mom Team that figured out our room issue. Thank you!

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• User:Remanuel

  Trip type: Business

  Not following the most basic Covid-19 protocols—as advertised on their website

  06 Jun 2020

  Decided to stay here last minute rather than risk violating Chicago’s curfew (9:00 p.m.). Reviewed their website before booking and was impressed by their protocol for addressing cleaning COVID-19 issues — touchless check in, etc. I booked online but directly with IHG (not through a third-party) and payed full price.Wearing a face covering, I at the property and found that none of the claims on their website re: COVID-19 protocols were true. No touchless checkin. Two women were working the small reception area — neither one wore a mask. And, although they had my information from my reservation / booking, they required me to fill out two forms while they were some two to three feet away. It was after 11:00 p.m. and searching another hotel at that hour presented other risks. So, I stayed — hoping for the best. Didn’t notice a single precaution in the room.I could go on but you get the point. As I walked into the lobby to check out the next morning (again, wearing a mask), I asked the woman working at reception what their policy was re: face coverings. She looked at and me and assured me that, yes, they were face coverings — as she pulled one from her face and put it on. NOTE: I am not writing this review to be critical of the individuals I encountered working at the property. They are trying to get by like everyone else. The problem here is that the policies advertised on the website either don’t exist or aren’t properly implemented / enforced. Robert Frejlich, General Manager at Holiday Inn Express Chicago Nw-vernon Hills By IHG, responded to this review Thank you for writing concerning your experience while our guest. As we discussed several months ago it is possible that you were mistaken or had this property confused with another. Holiday Inn Express Vernon Hills follows all Virus safety protocols as mandated by IHG and the CDC without exception, and will continue to do so.

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• User:manavp2014

  Trip type: Business

  Excellent location, Spectacular hospitality

  28 Jul 2019

  I stayed here on a business visit for 2 weeks this month and I wasn't expecting anything from the property but a bed to sleep. But this place was amazing, the breakfast was limited but really delicious, the attentants were always smiling and eager to help. The rooms were spacious and clean. The hotel provides shuttles during weekdays to nearby locations, and one day when I had to be picked from my office location, their driver called in sick. I would have taken an uber had I known, but they called me prior to the pick up and said we'll have you picked on time. When I came out, I had the GM of the hotel 'Rupali' waiting for me in the drive way. She did similar pick ups in her car for other guests too which is the nicest thing one would expect on a business trip. The hotel and it's staff sir my heart and I would recommend the hotel to everyone.*Also, the place has tons of restaurants and a mall, the century park all in 0.5 mile radius. gmordvh, General Manager at Holiday Inn Express Chicago Nw-vernon Hills By IHG, responded to this review Dear Guest,It was a pleasure to have you with us and my team at Holiday Inn Express, Vernon Hills is glad to be appreciated for their hospitality. I have an amazing team ensuring the best of their services at all times. Personally, I like to keep up the commitment of our services and it was a small effort at my end to pick you up and I thank you for noticing that. We look forward to having you again with us. Thanks

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