Home2 Suites By Hilton Chicago River North

Recent Reviews: 368

• User:Christy C

  Trip type: Family

  TWO HOURS for check-in and bathroom doors don't shut all the way.

  15 Jun 2026

  Do NOT stay here! It took TWO hours to CHECK IN! Our bad experience started with booking. I called to make the reservation and requested a king suite that has a separate bedroom from the living room. What he booked was a regular suite, which isn't a suite at all but two connected rooms. I called as soon as I noticed on the reservation email they sent the week before our stay and they had little sympathy and charged me more for a room upgrade because it was a last minute change. That should have been a warning to me. When we went to check in we found out that parking is two or three blocks away from the actual hotel (and once we got trapped in the parking garage for 45 minutes because the first person on the "help" button refused to help us at all unless we paid $55 to get out- it was supposed to be part of our room fee - The second person took our information and finally let us out after we were late.) We arrived ten minutes before check in but they wouldn't allow early check in. There was a hotel employee screaming that if she left she would be terminated - another warning this was NOT the hotel for us. When she was done with her fit someone from sales came to man the desk and told us we could not check in. Fine, we ate and came back an hour later and now there was a long line at check in. We waited about 45 minutes in line and our room still was not ready. They said they would move us to a different room. It took TWO TOTAL HOURS for them to do this. TWO HOURS! My spouse had to wait in the lobby that entire time. When we FINALLY got into our room it was clean enough and everything was fine, but the doors to the bathroom are pocket doors that make a terrible rumbling noise when you close them and they do not close! Neither side closed all the way and they didn't latch obviously. I was awakened by the rumbling every night of our stay and there was just nothing we could do about it. We stayed 4 nights and housekeeping did not come even once. They are supposed to come every other day. We had to beg for towels on day 3. We asked in the morning and several times more and they came after 9 p.m. to deliver them. Overall it was a terrible stay. Last time we were in Chicago we stayed at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile and the parking was right in the building with no issues. We only tried this one because it seemed to be closer to shops and restaurants. Won't be making that mistake again!

  Read more

• User:Sightsee35097768121

  Trip type: Solo travel

  Concierge Toba

  13 Jun 2026

  Toba was very friendly and helpful. you can tell he really loves his job and provides excellent service

• User:andreasI659RV

  Trip type: Couples

  The welcome in reception was very friendly and helpful, the room was in good conditions and the location was perfect

  04 May 2026

  Perfect location, clean room

• User:raulgM3030GO

  Trip type: Couples

  Good option in chicago River North

  29 Apr 2026

  Great locaction (u can walk downtown), our room was BIG. There is no noise and reception & breakfast staff were always helpful. The gym was enough and price was very good for waht we got. When requested, housekeeping staff were helpful...and Breakfast was plentiful.. Transportation to and from hotel was also plentiful and efficient.

• User:Kaylon J

  Trip type: Couples

  Terrible Experience

  28 Apr 2026

  When we initially arrived, the staff was warm and welcoming. The breakfast was the saving grace for this hotel. I am not a fan of the cleaning every other day, but I understood that was the policy. Unfortunately, on the days they were supposed to come they didn’t even do the bare minimum. The pillow cases were stained and the sheets were stained. They didn’t even bother to change the bedding, nor empty the trash and replace toilet paper. When my boyfriend and I requested for this to be done, the blame was shifted onto us for why our room was not clean. The location is nice, but it is not worth the hassle of dealing with the staff.

  Read more