Homewood Suites By Hilton Chicago Downtown

Recent Reviews: 3542

• User:chachamatina

  Trip type: Couples

  Solid Hotel

  17 Mar 2026

  Overall, the hotel was fine. We usually stay at the Homewood Suites Magnificent Mile but I decided to stay closer to the river this time. The staff at the front were lovely and so kind. Ann was a doll. I regretfully didn't get the young man's name, but he was so kind as well. The hotel needs a bit of a facelift, but overall it is comfortable. The shower is a tub, which is fine, but the bathroom was weird. It was a large bathroom, but the sink was outside. I don't love this only because I would prefer to wash my hands before opening the door. The room was comfortable with a separate bedroom and living room area. The refrigerator opened weirdly in that it should have opened from the left, but it opened from the right, so it was awkward, and we had to move the chair out of the way. Having a kitchenette with a larger refrigerator, even for two nights, is awesome. The location was fantastic. A block from Michigan Avenue, right by the river. Can't beat it. Eataly is around the corner. Breakfast was pretty standard but no waffles. The staff at breakfast was great. Very pleasant and helpful. Elevators were not nearly as slow as I expected with a large hotel in a big city on the weekend of the St. Patrick's Day Parade. As an aside, I had no idea the parade was that weekend when I booked, but if you are interested in being there for the parade, the location is great! Jim Craver, Owner at Homewood Suites by Hilton Chicago-Downtown, responded to this review Thank you for sharing such a thoughtful review of your stay with us. We’re thrilled to hear that our front desk and breakfast teams—especially Ann—made your visit warm and welcoming, and that you enjoyed our unbeatable location near Michigan Avenue and the river. We appreciate your helpful comments regarding the bathroom layout, refrigerator door swing, and breakfast options, as well as your observations about the overall condition of the hotel; feedback like this truly guides our improvement efforts. We’re glad your suite, kitchenette, and elevator experience added comfort and convenience during a busy St. Patrick’s Day weekend. It was a pleasure having you with us, and we hope to welcome you back on your next trip to Chicago.

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• User:HonestReviewForU

  Trip type: Solo travel

  Very Good at Surprising Price

  12 Mar 2026

  First things first: For $160/night tax included, you can’t beat this. Overall it’s a very good place, and an incredible bargain at that price (on the Hilton app, no less).Arrived around 1:45p and was given the key to my room with no early check in fee. Front desk lady was very pleasant and welcoming.On the app I’d selected a 12th floor room at the east end of the building. Of course there’s city noise but the rest was quiet. One bedroom suite (same price as a studio, go figure) was roomy enough—not huge, but great for a major city, and way better than a broom closet. It was also clean, including the glasses and utensils in the full kitchen, some of which I used. TVs in the living and bedroom. Lots of hot water and pressure. There’s a guest laundry on 7 with two washers (one broken as I discovered after investing a box of detergent and $3, but the front desk made it right). Two dryers, also $3 in quarters. Excellent location, a block to CTA Red Line, plus many bus routes. Jewel-Osco supermarket at State and Ohio. Usual hotel breakfast. Only went one day. Surprisingly good hotel coffee. Friendly lady kept everything full and the tables cleaned. But this hotel needs a little TLC soon. The plugs at the kitchen table in the room didn’t work. Elevators look banged up. Small stuff like that can multiply fast. Still, wouldn’t hesitate to return at that price. Jim Craver, Owner at Homewood Suites by Hilton Chicago-Downtown, responded to this review Thank you so much for sharing such a detailed and thoughtful review! We’re glad to hear you enjoyed the value, location, and comfort of your suite, as well as the warm welcome from our front desk and breakfast team. I’m sorry about the laundry machine issue and the outlet near the kitchen table not working, but I’m glad our team was able to make things right. We appreciate you pointing out areas needing some TLC—feedback like this helps us prioritize improvements. We’re thrilled to know you’d return, and we look forward to welcoming you back again soon!

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• User:Angela J

  Trip type: Family

  Weekend in Chicago

  28 Jan 2026

  Had a weekend birthday celebration. There were 9 adults and 4 rooms. The building is unique in that the lobby is on the 6th floor. Check in wa easy and staff very friendly. It was winter so didn't venture out. However, the location was close to a lot of shopping, movie theater. Good choice for walking during other seasons. Jim Craver, Owner at Homewood Suites by Hilton Chicago-Downtown, responded to this review Thank you for the great review! We love hearing when our guests have a great experience with us! Please come see us again soon!

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• User:Melanie W

  Trip type: Solo travel

  Location, location, location

  23 Dec 2025

  I’ve stayed at this Homewood Suites at least 6 times. The location and proximity to things to do is exceptional. Lots of good restaurants nearby, 2 movie theatres, a real theatre, high-end shopping and plenty of cultural opportunities. The hotel itself is a little dated, but the staff is warm and welcoming. They appreciate you as a guest. A clean, comfortable, safe place to stay. Tip the staff. They aim to please. Jim Craver, Owner at Homewood Suites by Hilton Chicago-Downtown, responded to this review Thank you for your continued loyalty with six wonderful stays at Homewood Suites and for highlighting our exceptional location near top restaurants, movie theaters, a real theater, high-end shopping, and cultural attractions. We truly appreciate your kind words about our warm, welcoming staff who aim to please and make every guest feel valued—your reminder to tip them is spot on and much obliged. While we note your observation about the hotel's dated feel, we're delighted you found it a clean, comfortable, and safe home away from home, and we look forward to hosting you again soon for even more memorable experiences.

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• User:Elina U

  Trip type: Family

  Bedbugs in the room

  19 Dec 2025

  I stayed there with my family and unfortunately found bedbugs, which made our experience horrible. I had to throw away all of my belongings when I returned home. Anyone who has dealt with bedbugs before knows how terrible it can be.I informed the staff, but they didn’t seem to care much. They said they would send someone and let us know, but we are still waiting.Please be aware of this. Jim_CHIHW, at Homewood Suites by Hilton Chicago-Downtown, responded to this review **WRONG HOTEL**We do not have record of you staying with us, or any complaints of this nature being reported at our location - 40 East Grand Ave.Please, research the correct location and kindly delete this review for our hotel!

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