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Hotel Chicago West Loop, Surestay Collection By Best Western

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Hotel Chicago West Loop, Surestay Collection By Best Western

locationDowntown, Chicago - IL

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About Hotel Chicago West Loop, Surestay Collection By Best WesternAbout Hotel Chicago West Loop, Surestay Collection By Best Western

Location

This hotel is located in Chicago.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Bicycles can be kept in the bicycle storage area. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. A refrigerator, a microwave and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

After an eventful day, guests can work out and recharge in the gym.

Meals

Staff are also happy to provide children's meals.

Amenities at Hotel Chicago West Loop, Surestay Collection By Best Western Amenities at Hotel Chicago West Loop, Surestay Collection By Best Western

  • Facilities

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      Air conditioning

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Gym

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

642

Very Good

402

Average

213

Poor

117

Terrible

110

Recent Reviews: 1484

  • User:Diamond J

    Trip type: Friends getaway

    Worst experience ever🤦‍♂️

    rating02 Jun 2026

    Worst hotel ever, very bad smell coming from the lobby, hallway and elevator. Sheets were not fully clean. They re-use blankets without washing for months. Constant findings of bedbugs in certain rooms. Inappropriate soliciting coming constantly from the assistant manager onto guest and bus drivers.. managers are never on duty. I wouldn’t recommend my dog to stay here. There are rats in the building, don’t recommend to use the coffee machine because rats has been in all of the supply for the machine. Sleep there at your own risk. ⚠️

  • User:LiaAloi

    Trip type: Family

    Just SO SO

    rating11 Nov 2025

    We stayed at this hotel because some of our family had booked this spot. I thought I had booked a room with 2 beds, but was told I did not. The room was small as was the bed, and that would have been okay if it wasn't dirty. At first glance, it was fine, but the baseboards really needed a cleaning as did the outside of our shower. When we turned on the ceiling fan, I sneezed about 15 times.The worst part was the smell. I am not sure if Marijauna is legal in Illinois, but the smell permeated throughout the hotel. Our room was across from one of the areas where the cleaning staff refilled their carts. The smell really was strongest around there. The front desk staff were lovely though and very helpful. I am not sure I would book a stay again.

  • User:Johnson B

    Trip type: Couples

    Convenient and comfortable hotel

    rating19 Sept 2025

    The QPR is unbeatable for Chicago and coupled with its proximity to the United Center for concerts or games it can't be beat. Easy walking distance to direct bus lines into the city proper as well as to Union Station. Very cute, but ample breakfast bar and free afternoon cookies. Very helpful and accommodating staff. Close to some good local Mexican restaurants and sports bars. Spent three nights here.

  • User:Emily M

    Trip type: Business

    Hotel Chicago - West Loop - No Complaints

    rating11 Sept 2025

    Nothing to really complain about. Rooms are very small. LVP flooring so no carpet. It's definitely an older building that has been remodeled. Floors and walls are fairly thin. Carpet could have been vacuumed more (there was dirt/small pieces of trash in the same spot every day of my 4 night stay).I did like the secure entry (you have to use your key card to enter the building). When first arriving, you just push a call button and the front desk will let you in.Room was comfortable. Bathroom was stocked and the bed was surprisingly comfortable. Had a mini fridge, microwave and a Keurig. Would choose to stay here again if the options closer to my office are not available.

  • User:Global12031414415

    Trip type: Business

    Dishonest hotel

    rating10 Sept 2025

    Hotel is not honest about forced fees.The price promised will not be close to the actual cost. Just beware and ask for total cost in writing

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