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Hyatt House Chicago/Schaumburg

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Hyatt House Chicago/Schaumburg

locationSuburb, Chicago - IL

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About Hyatt House Chicago/SchaumburgAbout Hyatt House Chicago/Schaumburg

Location

This hotel is located in Schaumburg and is surrounded by restaurants, bars and shops. It offers visitors access to a number of Schaumburg area attractions including the Woodfield Mall, the Schaumburg Convention Center, Arlington International Racecourse and Medieval Times Dinner and Tournament. For business travellers, the hotel is close to the corporate offices for Zurich, Motorola, American Express and Texas Instruments. Chicago O Hare International Airport is just 23 km away.

Facility

Guests receive a warm welcome at the hotel. 134 suites, 122 single rooms and 12 double rooms are available. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a supermarket. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living room, a kitchen and a bathroom. Air conditioning and individually adjustable heating ensure comfortable temperatures. All rooms are carpeted and have a double bed or a king-size bed. Separate bedrooms are available. A safe and a desk are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, stovetop, microwave, tea/coffee station, dishwasher and oven. Other amenities available include a washing machine and an ironing set. A direct dial telephone, a television with satellite/cable channels, a radio, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Wheelchair-friendly rooms with wheelchair-accessible bathrooms guarantee guests with limited mobility a carefree stay. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including basketball, golf, a gym, aerobics, a spa and a sauna.

Meals

Dining facilities include a restaurant, a dining room, a breakfast room and a bar. Bed and breakfast can be booked. A generous breakfast buffet and dinner offer culinary delights every day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hyatt House Chicago/Schaumburg Amenities at Hyatt House Chicago/Schaumburg

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

455

Very Good

239

Average

116

Poor

93

Terrible

111

Recent Reviews: 1014

  • User:595alliem

    Trip type:

    If you get a good price only

    rating02 Jun 2026

    Surprisingly not great. The hotel made promises, but didn’t follow through. They changed our keys partway through our trip without notifying us so I was standing at a lockdoor with nonworking keys with an infant. There was also no real dedication to cleanliness of carpeted floors were sticky. The walls didn’t have towel hooks or all an experience I would expect from many hotels, but not one of this quality.

  • User:irinakhdkv

    Trip type: Business

    An Unsanitary, Neglected Nightmare – Avoid This Property!

    rating01 Jun 2026

    I have stayed at properties all over the world, and this is by far one of the most neglected, unhygienic, and poorly managed hotels I have ever encountered. This place operates more like a dilapidated, failing motel than a reputable hotel brand.Do yourself a favor and book somewhere else. Here is exactly what you can expect if you stay here: Zero Housekeeping or Hygiene: I stayed here for six days, and my room was never cleaned once. Upon checking in, the toilet was completely filthy and covered in previous guest waste. The hallways smelled of stale urine and weed, and the carpets were covered in ground-in crumbs and trash. A Disgusting Fitness Center: The public workout room was a complete biohazard. For days, nobody cleaned it. It was left littered with piles of dirty, sweat-soaked pool towels, discarded trash, and personal clothing strewn across the equipment and floor. Broken Room Amenities: Practically everything in the suite was broken or falling apart. The stove burners were entirely unsafe and did not work, the in-room coffee maker was broken, and the bath gel dispenser pump in the shower was completely snapped off. The linens were heavily stained, and the furniture was dark, severely worn, and decayed. Bare Market and No Water: The hotel regularly runs completely out of basic items. They had zero bottled water for days at a time, and the "Guest Market" refrigerators downstairs were stripped completely bare of food and refreshments. Unsanitary Breakfast Area: The complimentary breakfast is a major health concern. The hotel is so severely short-staffed that the exact same employees who are failing to clean the rooms are tasked with handling and serving the food. The public breakfast service counters were constantly covered in uncleaned food spills and debris. Hostile, Aggressive Management and Staff: When I escalated the lack of housekeeping to the General Manager, he gave me empty promises that a crew would come clean, but nobody ever showed up. He then dismissively defended the ancient, degraded furniture by telling me it looks fine on their website. To make matters worse, when I asked the housekeeping supervisor why the room had been ignored all week, she aggressively snapped at me, shouting that her staff "does not clean on weekends" and completely shirked responsibility.The management team here relies on excuses about "new ownership" to justify charging full premium rates for an uninhabitable, hostile environment. This property is a health hazard and a disgrace. Save your money and sanity—stay somewhere else!

  • User:nelsona469

    Trip type: Business

    Clean, Comfortable, and Great Service

    rating29 May 2026

    The service was excellent, starting with the front desk staff, who were very friendly and explained everything clearly. The hotel was very clean, quiet, and conveniently located for the purpose of my trip. The breakfast was good, and the gym was well-equipped, which was a great added amenity. Overall, it was a very comfortable stay and a good value.

  • User:Kim H

    Trip type:

    Grimy smelly broken down hotel

    rating24 May 2026

    Gross hotel, not updated, smelly in halls seeping into room, broken fixtures, ventilation poor, windows broken, no hot water. Stay far away.

  • User:k M

    Trip type: Solo travel

    The worst place I’ve ever stayed!!

    rating06 May 2026

    Do not let the Hyatt name fool you. This is by far the worst place I have ever stayed at. The rooms are dirty, outdated, dingy and smelly The mattress was so old it was warped and the sheets were like cardboard. The remote for the 1990 tv was broken in the bedroom and the tv in the main room was so old and it sat on an old entertainment center from the 90s with empty compartments where you could see the wires in the back. Bathroom toilet ran all night and we had no hot water. I called the manager to express my concerns and he hung up on me. Do not stay in this dump!

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